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Choosing a Payment
Technology Partner: What
ISVs Need to Know
JORDAN MCKEE, RESEARCH DIRECTOR, CUSTOMER EXPERIENCE &
COMMERCE, 451 RESEARCH
MARK BUNNEY, DIRECTOR OF GO-TO-MARKET STRATEGY, INGENCO
NORTH AMERICA
2
What Makes Payments Exciting?
• The merchant/consumer interaction is
evolving
• A way for ISVs to augment and enhance
the value of their software
• Can be an enabler for other business
services at the point of interaction
• Quickly evolving technology and
payment methods
3
Trends / Growth of Mobile Wallets and Contactless
Source: 451 Research Global Unified Commerce Forecast, 2018; Visa 2018
Mobile Contactless CAGR ’18-’22:
30.7%
US Contactless Acceptance Is Increasing
► 70%+ of top 100 US merchants by
transaction volume now accept contactless
► 50% of US F2F transactions occur at
contactless-enabled merchants
US Contactless Card Opportunity is
Emerging
► ~100m Visa contactless cards anticipated in
US by EOY
► 50%+ of Citi-Costco co-brand volume was
contactless within 3mo of launch
4
Trends / Consumers want the convenience of unattended
5
Trends / Personalized, consultative experiences
6
Trends / PIN on Mobile
• Extinction of magstripe
• Better security for consumers
• Affordable card acceptance costs
for merchants
• Lower fraud risks
• New SPOC standard from PCI
7
The Correct Payments Partner is Key
8
Is your payments partner up to snuff?
9
What’s at Risk?
• Replacement and maintenance fees
• Speed to market
• Reliability of support
• Brand impact
10
Key Considerations
• The technology: hardware and software
• Support for multiple industries and use
cases (not all merchants want the same
thing)
• Payments and industry expertise
• Marketing and sales enablement
support
• Sales, product and technical support
Questions?
Thank You!

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Choosing a Payment Technology Partner: What ISVs Need to Know

  • 1. Choosing a Payment Technology Partner: What ISVs Need to Know JORDAN MCKEE, RESEARCH DIRECTOR, CUSTOMER EXPERIENCE & COMMERCE, 451 RESEARCH MARK BUNNEY, DIRECTOR OF GO-TO-MARKET STRATEGY, INGENCO NORTH AMERICA
  • 2. 2 What Makes Payments Exciting? • The merchant/consumer interaction is evolving • A way for ISVs to augment and enhance the value of their software • Can be an enabler for other business services at the point of interaction • Quickly evolving technology and payment methods
  • 3. 3 Trends / Growth of Mobile Wallets and Contactless Source: 451 Research Global Unified Commerce Forecast, 2018; Visa 2018 Mobile Contactless CAGR ’18-’22: 30.7% US Contactless Acceptance Is Increasing ► 70%+ of top 100 US merchants by transaction volume now accept contactless ► 50% of US F2F transactions occur at contactless-enabled merchants US Contactless Card Opportunity is Emerging ► ~100m Visa contactless cards anticipated in US by EOY ► 50%+ of Citi-Costco co-brand volume was contactless within 3mo of launch
  • 4. 4 Trends / Consumers want the convenience of unattended
  • 5. 5 Trends / Personalized, consultative experiences
  • 6. 6 Trends / PIN on Mobile • Extinction of magstripe • Better security for consumers • Affordable card acceptance costs for merchants • Lower fraud risks • New SPOC standard from PCI
  • 7. 7 The Correct Payments Partner is Key
  • 8. 8 Is your payments partner up to snuff?
  • 9. 9 What’s at Risk? • Replacement and maintenance fees • Speed to market • Reliability of support • Brand impact
  • 10. 10 Key Considerations • The technology: hardware and software • Support for multiple industries and use cases (not all merchants want the same thing) • Payments and industry expertise • Marketing and sales enablement support • Sales, product and technical support