Resolve service issues faster and more successfully.
Service restoration for incidents is too slow.
Incident treatments and attempts at service restorations do not completely resolve the issue.
Service disruptions and outages are prolonged due to an informal and inefficient Incident Management process.
Confusion and mismanagement of critical incidents prolong service impacting outages that dramatically undermine the operational abilities of the organization.
ITIL’s Incident Management process is not a one-size-fits-all framework.
Adapt your Incident Management roadmap and develop a process that is right for your organization.
A right-sized process, not the most complex process, will allow you to experience the strongest returns.
Impact and Result
Service outages and disruptions will have smaller organizational impact as a result of more targeted and efficient Incident Management.
Develop a strong Incident Management process that will prepare your staff to manage all incidents that could be experienced within IT Infrastructure or Applications.