Introducing and implementing the EUCIP Core training programme can only be efficient and successful if young professionals completing the training have a chance to be employed not only in Europe but also in Hungary. In the framework of the I-TShape project, the Pest County Foundation for Enterprise Promotion (PFEP) undertook to survey Hungarian stakeholders of the economy to assess the infrastructural background of various businesses, the status of this infrastructure, the conditions of its operation and the expectations towards professionals who operate and develop it. The results and conclusions of the survey are important for us, as we can use them in designing a training programme tailored to the needs of the Hungarian market demands that and then integrating it into the vocational training system in Hungary.

1. 2013-1-HU1-LEO05-09615
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6. issue November 2014
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This project has been funded with support from the European Commission. This publication reflects the views only of the author,
and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Welcome
Demand for e-skills has been growing steadily
during the last years all over the world. According
to the study published in the frame of European
e-Skills Forum: “e-Skills shortages will result in an
excess demand of 384.000 ICT practitioners in
2015.” (Körte, W. B., Hüsing T.: Evaluation of the
Implementation of the EC's Communication on
"e-Skills for the 21st Century", Empirica, Bonn).
An important conclusion of related studies was,
that European companies "were increasingly
struggling to hire people who were competent in
both information technology and business
management. Companies need so called "T-
Shaped" professionals who enter the workforce
with a strong business understanding, ‘soft’ skills
and knowledge of leading-edge technology.”
(Fonstad, N., Lanivyn, B.: European e-
Competence Curricula development guidelines,
Final Reports, European Commission, European
e-Skills Forum, 2010).
EUCIP Core - at European level recognized IT
qualification - is an answer exactly to this
demand as its competence framework strongly
focuses on the business skills related to the
fundamental e-skills. The certificate was
established by CEPIS (Council of European
Professional Informatics Societies) and has been
used with success already in seven European
countries.
IT-Shape project aims to adapt EUCIP Core
certificate in the Hungarian Vocational Education.
The main impact of the project are the increased
chances of Hungarian (young and adult) people
getting their placement at enterprises, by
offering them internationally recognized, true
pan-European IT qualification.
I-T Shape Consortium
Table of Content
Welcome.............................................................. 1
Results and Conclusions of the Survey Related to
the EUCIP Core Training among Economic
Stakeholders ........................................................ 2
Events .................................................................. 9
2inno.eu – „Do innovation now!” LLP Project.... 9
Project basics....................................................... 9
Partnership ........................................................ 10
Target groups..................................................... 10
Objectives .......................................................... 10
Work-packages .................................................. 10
This issue was published by:
P9 PMVA, Hungary
Editor: Dr. Gábor Bujáki
Copyright © IT-Shape Consortium

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This project has been funded with support from the European Commission. This publication reflects the views only of the author,
and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Results and Conclusions of the Survey Related to the EUCIP Core
Training among Economic Stakeholders
Introducing and implementing the EUCIP Core training programme can only be efficient and successful if
young professionals completing the training have a chance to be employed not only in Europe but also in
Hungary. In the framework of the I-TShape project, the Pest County Foundation for Enterprise Promotion
(PFEP) undertook to survey Hungarian stakeholders of the economy to assess the infrastructural
background of various businesses, the status of this infrastructure, the conditions of its operation and the
expectations towards professionals who operate and develop it. The results and conclusions of the survey
are important for us, as we can use them in designing a training programme tailored to the needs of the
Hungarian market demands that and then integrating it into the vocational training system in Hungary.
The survey used a questionnaire with 15 questions. Respondents could fill in the survey online, on a
voluntarily basis and anonymously. The survey was sent out to the regular contacts of the PFEP,
corresponding to more than 600 organisations. Less than 10% of them (56 respondents) filled in the
questionnaire yet we think we could collect useful information and opinions that can be relied on when
designing the training programme.
Questions in the first part of the questionnaire, questions were supposed to facilitate the interpretation
and evaluation of those related to professional issues. Questions were related to the legal form of the
organisation, number of staff, economic sector and scope of the activities as well as the position, age and
gender of the responding person as these latter factors may bias the attitude of respondents. One third of
the participants were women and two thirds men. This ratio is considered ”favourable” regarding today’s
„masculine” trends in the composition of top management, in the IT sector in particular. More than 70% of
respondents held positions in the top management (chief executives, business managers, marketing
directors, IT directors, managing directors, heads of sales, heads of financing, etc.). From the respondents,
52% were older than 50, 45% fell into the age group of 30-50 and only 5% were younger than 30.
The distribution of responding organisations regarding business sectors approached the typical sectorial
distribution of companies in Hungary (see the graph below).
Fig. 1. Sectorial distribution of responding organisations
0% 5% 10% 15% 20% 25% 30%
Commerce
Construction industry
Education
Agriculture
Industry
Real estate bussines
Health and social services
Catering and accomodation
Processing industry

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and the Commission cannot be held responsible for any use which may be made of the information contained therein.
The distribution according to number of staff of Hungarian businesses is also well represented by
respondents. More than 95% of the participants belonged to the group of micro enterprises and SMEs and
less than 5% were big companies.
Fig. 2.Distribution of respondents according to number of staff
Assessing the IT infrastructure of organisations, the activities where such tools and structures were used
and the method of use were considered important. As illustrated by Fig. 3, more than 70% of the
respondents applied PCs and had internet connection; more than 60% used networks of peripherals.
However, less than 50% of the participants used PCs in a connected setup (network), while only 10% of the
respondents had intranet and operated web servers.
Fig. 3. IT infrastructure at the responding organisations.
We also wanted to collect information on the current status of existing IT tools and equipment. Our
impressions here are actually quite positive; more than 70% of the organisations modernised their
hardware and software stock within the last 3 years.
According to our results, the existing IT infrastructure is typically used for administration (82%). About 50%
of the respondents used software packages for finances, accounting and payroll calculations, customer and
client registry, document management and maintaining registries. Unfortunately, IT systems are not widely
0% 20% 40% 60% 80%
0-9 fő
10-49 fő
50-249 fő
250 fő felett
0% 10% 20% 30% 40% 50% 60% 70% 80%
PCs for individual users
Internet
Printer, scanner, fax, etc. Connected to the same…
WLAN
PC netvork
Network server, also available for saving data
LAN
Network database server
Intranet
WEB server

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used yet in high level company processes such as designing and controlling production and manufacturing,
human resource management, project management, logistics, PR, marketing and quality assurance. In
these fields, the rate of IT users was below 20%. The use of integrated company management systems was
reported in less than 10% of the cases.
Fig. 4. Fields of IT use.
Regarding the importance of IT tools and technology in operating and developing organisations, 63%
considered it very important or essential, 34% said IT applications facilitate daily work and only 3% thought
IT use had only minimum effect on their work.
We also asked the participants about the actual solutions regarding system administration and other IT
tasks, i.e. whether they employ professionals for the purpose or hire subcontractors and what
qualifications they set as criteria for performing such tasks.
One fifth of the respondents employ full time IT experts and about 30% hire subcontractors to perform IT
tasks with long term contract or on a case by case basis.
Fig. 5. Solutions regarding system administration and other IT tasks .
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Administration
Finances
Accounting, payroll calculation
Customer and client registration
Documenting, archiving, registry
Purchase and sales
Education and training
Project management
PR, marketing
Planning, controlling and developing manufacture…
Quality management
HR management
Logistics
Integrated company management
0% 5% 10% 15% 20% 25% 30% 35% 40%
Part time IT expert
Full time IT expert
Tasks performed by someone in another position
Subcontractor with long-term contract
Subcontractors contracted on a case by case
basis

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As Fig. 6 shows, system administration and other IT tasks are performed by people with specialised college
degrees at about 60% of the respondents. In about 30% of the cases, the experts performing these tasks
have special secondary qualifications. At one fifth of the organisations, the employed IT experts do not
have relevant degrees.
Fig. 6. Distribution of people performing IT tasks at the participating companies according to their
qualification.
According to the results of the survey, participants employ IT experts to facilitate the operation of users’
PCs and mailing systems and to manage web pages. Subcontractors are typically hired to develop software
tools or web pages or to provide web server or storage services. Network servers and systems are operated
by employees and subcontractors in about 50-50%, respectively; the same applies to regular hardware and
software maintenance, backup tasks and IT development.
0% 10% 20% 30% 40% 50% 60% 70%
Non-specialised intermediate
Specialised intermediate
Vocational qualification registered in the
National Qualification Registry (OKJ)
Specialised college or university degree
Non-specialised college or university degree

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and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Fig. 7. Distribution of IT tasks between employees and subcontractors.
Our most important question regarding the EUCIP Core training programme was related to the importance
participants gave to the knowledge, abilities, skills and competences listed by us in relation to IT experts.
According to the results, 80% of respondents think it to be essential for IT experts to be familiar with
modern IT tools, technologies and should be able to install, use, operate and maintain these. Being aware
of the relevant legal and ethical aspects is considered almost as important. The rate of those who expect IT
experts to make recommendations IT developments to support particular operation processes is lower
(67%). Competences beyond the strictly professional ones with special regard to English as a language for
special purposes as well as independence and problem solving are considered important or essential by
80%.
41
21
21
22
36
5
17
14
26
13
13
21
21
11
20
26
25
8
34
22
26
13
26
24
15
15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
Facilitate the operation of users’ PCs
Operate servers
Operate networks, supervise network security
Hardware and software maintenance, regular backups
for data and programmes
Operate email system; creation and administration of
mailing lists
Software development
Development of IT infrastructure
Web page development
Content management for the operating web pages
Hosting service
Operate the server for web contents and provide
access
Prepare applications for IT infrastructure and other
development projects
Prepare and implement IT infrastructure and other
development projects
employee subcontractor

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and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Fig. 8. Evaluation of knowledge, skills and competences expected from IT experts.
The questionnaire also included a part where participants could make comments or recommendations
regarding the training programme. From these comments, the following were considered particularly
useful:
 The training should focus on practical solutions and include personal motivation exercises.
1
1
1
1
3
1
0
0
0
2
1
1
0
1
1
4
1
7
2
4
3
5
4
4
3
1
2
2
9
7
8
10
12
12
7
11
8
10
11
8
6
9
18
15
17
20
18
21
23
22
22
23
19
10
15
17
27
29
29
18
21
18
23
18
22
17
22
36
33
27
0% 20% 40% 60% 80% 100%
Should be familiar with modern IC tools, technologies
and should be able to install, use, operate and…
Should be familiar with the operation of various
systems and should be able to install and safely…
Should be able to define, develop and test the
specifications of IT systems used at the organisation.
Should be aware of the importance of IT investments
and should be able to assess their feasibility
Should be aware of the importance of innovation and
the challenges of supporting innovation
Should know the legal and ethical aspects of using IT
systems
Should know and understand the objectives,
strategies, operation and business processes of the…
Language skills (esp. English)
Team work
Good written and oral communication skills
Creativity
Independence, problem solving ability
Loyalty, ability to compromise
1 2 3 4 5

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 Typically, IT experts can either assist in developing own software solutions or in the application of
generally available software packages. Experts who have the field specific knowledge and are able
to provide advice in finding customised alternatives of commercially available packages are missing.
 The training should be held in English.
 The training programme should be designed in a way that it can be later incorporated into higher
education, as part of the curriculum for college degrees or second degrees.
We may summarise the results and experiences of the survey as follows (conclusions are obviously not
inclusive):
1. Most organisations use software packages for administration, document and data management,
maintaining registries, finances, accounting and payroll calculations, customer and client registry.
Hence, IT developments are implemented in these fields. It is rarely assessed, however, if these
developments optimise internal business or operation processes.
2. The most important aspect of IT development is usually modernising existing tools and systems,
thus developments are scheduled according to the amortisation of these.
3. The rate of respondents considering ICT essential hardly reached two thirds. A potential reason for
this is that participants are not fully aware of the potentials ICT offers for their organisations.
4. Most organisations rely on the IT services of people with college or university degrees. However,
the rate of employees with such qualifications is only about 20% while employees with secondary
qualifications make up for about 30%.
5. Organisations show a demand for customised consultations by well prepared IT experts to receive
practical help for IT applications and developments facilitating efficient operation.
Our conclusions and recommendations based on the summary are as follows.
1. As only few with a special intermediate degree are employed by organisations, an EUCIP Core
training with contents somewhat different compared to previous trainings should be introduced
into intermediate vocational education specialised at ITC. As a result, graduates could replace
experts with higher education degrees in certain fields while the training could also serve as a
suitable base for professional development.
2. When designing the EUCIP Core training programme, having courses or exams in English should
also be considered.
3. The training programme should particularly emphasis practical solutions and the development of
extra competences such as independence, problem solving or team working.
4. When designing the EUCIP Core training programme, its potential incorporation into tertiary
vocational training in the future.

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6. issue November 2014
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and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Events
I-T Shape Meeting, Dublin, Ireland
23rd
-24th
October 2014.
The third I-T Shape meeting was held on the 23rd
-24th
October 2014 in Dublin. The purposes of the meeting
were the sustainability, the Hungarian localization of EUCIP Core certificate, and the expert groups’
discussion about the experience of localization. You can find a detailed report from the meeting in the
5th
issue of the I-T Shape Newsletter.
2inno.eu – „Do innovation now!”
LLP Project
The project aims at managing directors and senior employees of SMEs and supports them in recognizing
the need for innovation management and innovation processes introduce even the smallest companies,
and to make practical usable.18 experienced partners from Europe, including 6"core partners”, will
introduce the results of the project in six EU countries(AT,ES,HU,IE,IT,SI).
But why is it – especially for small businesses – so difficult to put "innovation" into practice?
The way we suggest in the 2inno.eu project is the DUI-mode: "learning by doing, using and interacting
mode". Small businesses should learn very practical, in just a few weeks, how they can start concrete
innovation projects and further implement them successfully. In customized workshops on "Innovation
Management" we want to help them to close the gap between theory and practice, so they can find their
own "culture of innovation". All according the motto „DO innovation now!“
Website: www.2inno.eu
Project basics
Acronym: I-T Shape
Title: I-T Shape – Shape European Level Competitive IT Certification for the Hungarian Vocational Education
Duration: 1.October 2013 – 30 September 2015
Action type: Transfer of Innovation
Program: Leonardo da Vinci – LLL Subprogram
Participating countries: Hungary, Italy, Ireland
Website: http://it-shape.hu
Contact: Mária Hartyányi, iTStudy Hungary Educational and Researching Centre, Hungary
E-mail: maria.hartyanyi@itstudy.hu, skype: hmaria718

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and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Partnership
ITSTUDY- iTStudy Hungary Ltd. HU
AICA - Association of Italian Information Technology IT
ISF - S Fermi in Pontedera IT
ICS The Irish Computer Society IE
SZÁMALK-Szalézi Vocational Highschool HU
Öveges József Vocational and Grammar School HU
Neumann János Vocational School for Information Technology HU
Makó – Galamb József Agricultural Vocational School HU
University of West Hungary HU
Enterprise Development Foundation of Pest Country HU
Target groups
Primary target group: Hungarian VET students, career changers, non-qualified IT practitioners, job-seekers
looking to break into the industry, secondary target group: VET teachers and trainers, managers and
employees of SMEs
Objectives
Adaptation and localization of EUCIP Core in Hungary included its three Knowledge Areas (Plan, Build and
Operate)
Elaborate the detailed syllabuses and the Hungarian EUCIP Core Program
Validating the results: piloting the first module by involving Hungarian teachers, 50-60 participants from
vocational/university and adult educational institutes
Accrediting EUCIP Core under the Hungarian Program Accreditation System.
Work-packages
WP1 Project Management
WP2 Analysis and Design
WP3 EUCIP Core Adaptation
WP4 EUCIP Core Localization
WP5 Pilot trainings
WP6 Evaluation
WP7 Valorization
WP8 Dissemination