NUS-ISS Learning Day 2015 - 360° Change Leadership

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The business world faces unprecedented rates of change as the rapidly evolving technology landscape brings transformational opportunities and equally impactful threats. The success of contemporary organisations is largely dependent upon their ability to embrace and continually adapt to this permanent flux, with change leadership playing a powerful role in effecting successful, sustainable change. This session talks about how you can lead change in your organisation, and foster a 360 degree change leadership culture in your organisation.

Business

#ISSlearn
360 DEGREE
CHANGE LEADERSHIP
28 August 2015 Tamsin Greulich-Smith
1NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Change the world, one person at a time…
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
2

#ISSlearn
Why care about leading change?
“Progress is impossible
without change”
George Bernard Shaw
3NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
Credit: Patrick Baty

#ISSlearn
The common change experience
• Change management is usually driven from the
top, down to those below
• We are told why change is necessary and then
we are told how change is going to happen
• The benefits (and the threats) of change are sold
to us so that we can reach a rational decision to
accept it
• Change management is essentially about
attempting to control the change process with
various tools and mechanisms
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
4

#ISSlearn
Why does change fail?
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
5
People are at the heart
of change

#ISSlearn
What is change leadership?
“change leadership has the
potential to get things a
little bit out of control” John Kotter
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
6

#ISSlearn
What is 360o change leadership?
• Inspire, encourage and influence to bring
about change amongst subordinates, peers,
and managers
• Shared leadership – as change progresses,
more change leaders emerge
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
7

#ISSlearnNUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
8
360o
Change
Leader
sub‐
ordinates
managers
peers peers

#ISSlearn
Benefits of 360o change leadership
• Removes an element of pressure
• Easier to share leadership
• Open communications are more likely
• Brings in different perspectives
• Adaptable to rapid change
• Can foster change and leadership culture
• Supports change in complex environments
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
9

#ISSlearn
Challenges of 360o change leadership
• Working ‘against’ the hierarchy
• Lower rank = lower formal organisational
impact
• Lesser visibility makes it hard to be seen
• You have to build credibility
• You may not be in a decision making role
• You may not have permission to change
• You have no mandate
• It’s not about you!
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
10

#ISSlearn
Influencing subordinates
“as we look ahead, leaders will be those
who empower others”
Bill Gates
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
11
Credit: Greulich

#ISSlearn
Influencing peers
“sometimes, if you want to change a
man’s mind, you have to change the
mind of the man next to him first”
Megan Whalen Turner
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
12
Credit: Quest

#ISSlearn
Influencing managers
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
13
“the key to
successful
leadership today
is influence, not
authority” Ken Blanchard

#ISSlearn
360o change leadership approach
• Vision
• Insight
• Strategy
• Engagement
• Refinement
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
14
Credit: UKAnthroLib

#ISSlearn
Key attributes of the 360o change leader
• Emotional Intelligence
• Empathy
• Humility
• Communication Skills
• Storytelling
• Resilience
• Collaboration Mindset
• Learn from others
• Mentor others
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
15

#ISSlearn
“as for the best
leaders, the people
do not notice their
existence….when
the best leader’s
work is done the
people say ‘we did
it ourselves’ ” Laozi
NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved
16

#ISSlearn
THANK YOU
tamsin@nus.edu.sg
17NUS-ISS 360 Degree Change Leadership T. Greulich-Smith
© 2015 National University of
Singapore. All Rights Reserved

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In this digital transformation era, we have seen the rise of digital platforms and increased usages of devices particularly in the area of wearables and the Internet of Things (IoT). Given the fast pace change to the IoT landscape and devices, data has become one of the important source of truth for analytics and continuous streaming of data from sensors have also emerged as one of the fuel that revolutionise the emergence of IoT. These includes health telematics, vehicle telematics, predictive maintenance of equipment, manufacturing quality management, consumer behaviour, and more. With this, we will give you an introduction on how to leverage the power of data science and machine learning to understand and explore feature engineering of IoT and sensor data.

Feature Engineering for IoT

NUS-ISS

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NUS-ISS

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NUS-ISS

In today’s VUCA world, we are faced with problems coming in fast and furious. In order to resolve such problems quickly, we need to first understand the problems. One of the techniques to understand complex problem is through the use of system archetypes. System archetypes are patterns of behaviour of a system. Let’s us explore some of the system archetypes in this session as well as tips on how to resolve them.

Diagnosing Complex Problems Using System Archetypes

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NUS-ISS Learning Day 2015 - 360° Change Leadership

3. #ISSlearn Why care about leading change? “Progress is impossible without change” George Bernard Shaw 3NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved Credit: Patrick Baty

4. #ISSlearn The common change experience • Change management is usually driven from the top, down to those below • We are told why change is necessary and then we are told how change is going to happen • The benefits (and the threats) of change are sold to us so that we can reach a rational decision to accept it • Change management is essentially about attempting to control the change process with various tools and mechanisms NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 4

6. #ISSlearn What is change leadership? “change leadership has the potential to get things a little bit out of control” John Kotter NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 6

7. #ISSlearn What is 360o change leadership? • Inspire, encourage and influence to bring about change amongst subordinates, peers, and managers • Shared leadership – as change progresses, more change leaders emerge NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 7

9. #ISSlearn Benefits of 360o change leadership • Removes an element of pressure • Easier to share leadership • Open communications are more likely • Brings in different perspectives • Adaptable to rapid change • Can foster change and leadership culture • Supports change in complex environments NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 9

10. #ISSlearn Challenges of 360o change leadership • Working ‘against’ the hierarchy • Lower rank = lower formal organisational impact • Lesser visibility makes it hard to be seen • You have to build credibility • You may not be in a decision making role • You may not have permission to change • You have no mandate • It’s not about you! NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 10

11. #ISSlearn Influencing subordinates “as we look ahead, leaders will be those who empower others” Bill Gates NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 11 Credit: Greulich

12. #ISSlearn Influencing peers “sometimes, if you want to change a man’s mind, you have to change the mind of the man next to him first” Megan Whalen Turner NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 12 Credit: Quest

13. #ISSlearn Influencing managers NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 13 “the key to successful leadership today is influence, not authority” Ken Blanchard

14. #ISSlearn 360o change leadership approach • Vision • Insight • Strategy • Engagement • Refinement NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 14 Credit: UKAnthroLib

15. #ISSlearn Key attributes of the 360o change leader • Emotional Intelligence • Empathy • Humility • Communication Skills • Storytelling • Resilience • Collaboration Mindset • Learn from others • Mentor others NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 15

16. #ISSlearn “as for the best leaders, the people do not notice their existence….when the best leader’s work is done the people say ‘we did it ourselves’ ” Laozi NUS-ISS 360 Degree Change Leadership T. Greulich-Smith © 2015 National University of Singapore. All Rights Reserved 16

NUS-ISS Learning Day 2015 - 360° Change Leadership

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NUS-ISS Learning Day 2015 - 360° Change Leadership