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Emerging Technologies
are Raising the Bar for Insurers
Clay
Calhoun,
Bob
Krohn,
Ray
Shehata
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Agenda
o Digitalization is DISRUPTING the insurance industry
o What does this mean for sourcing buyers and providers?
o Takeaways
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Insurers face a challenging reality...
strict regulations fickle customers uncertain economy
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and the added complexity of growth.
Mergers and acquisitions
+
+ +
+
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Meanwhile…emerging technologies are
changing the rules of the game.
ConnectivityDigitalization Cloud Big Data & Analytics
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Digitalization is disrupting the
entire business model.
from the front office
o Policy application
o Claims submission
o Access to and portability
of information
o “Know thy customer”
o Electronic health records
to the back office
o Customer Records
o Policy Administration
o Claims Management
o Image and Data Management
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Connectivity is reinventing how
insurers engage with customers.
Applications? Network? Data privacy? Security?
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The cloud is changing how
companies contract for services.
Understand
Current costs
Evaluate
Applications
Model
Scenarios
Evaluate &
Continually Procure
Business Case &
Technology Business
Management
Application &
Organizational
Readiness
Design, Deployment
& Sourcing Model
Strategy
Provider Evaluation &
Platform-based Sourcing
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Big data and analytics
are enabling companies to
o refine market segmentations strategies
o help reduce “fraud claim”
o predict behaviors and actions
o model risk
o make informed decisions
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What does this mean for outsourcing buyers
and providers?
Improving operational efficiencies
o Eliminating costs
o Improving margins
o Replacing labor with
automation
o Employing Business Process-
as-a-Service
o Contracting (and paying for)
outcome-and results-based
services
o Buying—not building—applications
o Implementing shared services