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Barbara Huber
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Präsentation am Jungunternehmertag 2015 (#jut15) Datum: 13.10.2105
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Workflowoptimierung durch einfache Softwaretools
1.
Workflow-Optimierung – Zeit und
Kosten sparen mit einfachen Softwaretools 13.10.2015 Jungunternehmertag © Mag. Barbara Huber Huber Unternehmensberatung www.barbara-huber.at
2.
Vorstellung Mag. Barbara Huber •
Gründungsberaterin • Unternehmensberaterin • Business Coach • Fachbuchautorin November 15 2© Mag. Barbara Huber, www.barbara-huber.at
3.
Publikationen November 15 3 Buchcover:
© Manz-Verlag © Mag. Barbara Huber, www.barbara-huber.at
4.
Workflow – was
ist das? Workflow = Beschreibung eines arbeitsteiligen, meist wiederkehrenden Geschäftsprozesses. Durch den Workflow werden die Aufgaben, Verarbeitungseinheiten sowie deren Beziehungsgeflecht innerhalb des Prozesses (z.B. Arbeitsablauf und Datenfluss) festgelegt. Quelle: http://wirtschaftslexikon.gabler.de/Archiv/17045/workflow-v8.html November 15 4© Mag. Barbara Huber, www.barbara-huber.at
5.
Workflow – wozu? Sinn
und Zweck: • Leitfaden und Struktur (Ablaufplanung) • Zeitoptimierung (effiziente Reihenfolge, Lerneffekt) • Qualitätsmerkmal (Fehlervermeidung, Terminübersicht, Wiedererkennungswert bei Geschäftspartnern) • Vertretungsmöglichkeit November 15 5© Mag. Barbara Huber, www.barbara-huber.at
6.
Software / Online-Tools Heute
mitgebracht - Workflow Tools für folgende Gebiete: • Rechnungen / Mahnungen: Kingbill • Terminvereinbarung: Terminland • Kundenbindung (CRM): julitec (… aber es gibt noch viele mehr …) November 15 6© Mag. Barbara Huber, www.barbara-huber.at
7.
Rechnungen / Mahnungen Workflow-Optimierung
am Beispiel Software KingBill (www.rechnungen.at) • Verwaltungsmodule: Kunde, Artikel, Aufträge, (Schluß)Rechnungen, Gutschriften, Mahnungen • Zusatzmodule: Lager, Provisionen, Umsatzstatistik, u.v.m. • Einzelne Module greifen ineinander • Wiederholungen möglich • Individualisierbare Oberfläche (Druckvorlagen-Designer) November 15 7© Mag. Barbara Huber, www.barbara-huber.at
8.
Terminvereinbarung Workflow-Optimierung am Beispiel
Onlineplattform Terminland (www.terminland.de) • Terminverwaltung durch Kunden direkt • Vergabe von Produkten und Zeitrahmen durch Unternehmer • Erinnerungs-Mails oder –SMS • Kompatibilität mit MS Outlook und Apple iCal November 15 8© Mag. Barbara Huber, www.barbara-huber.at
9.
Kundenbindung (CRM) Workflow-Optimierung am
Beispiel Onlineplattform Julitec (www.julitec.com) • Datenverwaltung inklusive Vergabe von Sortierkriterien • Hinzufügen von weiteren Merkmalen möglich • Schnellübersicht der Historie • Terminverwaltung • Aufgabenerstellung November 15 9© Mag. Barbara Huber, www.barbara-huber.at
10.
Herzlichen Dank für
Ihre Aufmerksamkeit! Weitere Fragen beantworte ich gerne in der folgenden Diskussions- Runde oder anschließend persönlich am Bücherstand. Mag. Barbara Huber November 15 © kunstfotografin.at /Mag. Barbara Huber 10© Mag. Barbara Huber, www.barbara-huber.at
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