While implementing the CMMI at Maturity Levels 2 and 3 usually contributes to some level of improved performance, successfully implementing Maturity Level 5 enables an organization to begin to truly optimize their performance. This distinction is even more noteworthy when an organization matures rapidly. A division of a large international systems integration company headquartered in Seoul, South Korea (LG CNS, LG Insurance Sector) reached this pinnacle in October 2005 having successfully reached Maturity Level 5 after achieving Maturity Level 3 just twelve months earlier. Though this speedy rise through the Maturity Levels can not be accomplished by everyone, there are certain attributes, practices, and lessons learned that can be applied to any organization seeking to manage change, improve processes, and rapidly transform performance.

1. Facilitating your process journey …
Beating the Odds: A Tale of One Company’s
Rapid Rise to Maturity Level 5
Henry Schneider
Process and Product Quality Consulting, LLC
Seung Wook Bang
LG CNS
7th Annual CMMI® Technology Conference
November 12 – 15, 2007

2. Facilitating your process journey …
Agenda
Success Lessons
Intro Overview Summary
Story Learned
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3. Facilitating your process journey …
Time to Move Up
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4. Facilitating your process journey …
LG Products
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5. LG CNS is a Reliable IT partner
that Thinks of the Customer’s Future
Established Year 1987
CEO & President Chae-Chol Shin
7,300 people
Employees
(including overseas subsidiaries)
Sales 2.1 billion USD (2006)
Business Domains Consulting, SI/SM, NI, ITO, BPO
5 divisions /
Organization
3 divisions under the direct control of the CEO
Overseas USA, Brazil, Europe, India, Indonesia,
Subsidiaries Japan and China
*As of June 2007
Copyright © 2007 LG CNS Co., Ltd.

6. Best Service… from Consulting to Operation
Consulting
System
Integration/
IT Outsourcing ITO SI/SM System
Management
Business
Process BPO NI Network Integration
Outsourcing
Copyright © 2007 LG CNS Co., Ltd.

7. Facilitating your process journey …
LG CNS, LG Insurance Sector
• System maintenance organization for
LG Insurance LG Insurance
Sector • Financial software products
Process
• CMMI Maturity Level 3 October 2004
Improvement • CMMI Maturity Level 5 October 2005
Milestones
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8. Facilitating your process journey …
LG Insurance Sector
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9. Facilitating your process journey …
Learning
It is the true nature
of man to learn
from mistakes, not
from example
– Sir Fred Hoyle
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10. Facilitating your process journey …
Critical Success Factors
Korean Management
Culture Commitment
Short,
Corporate
Repetitive
Resources
Cycles
Low
Six Sigma
Employee
Focus
Turnover
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11. Facilitating your process journey …
Management Commitment
Prevalent
Walk the
Walk
Teams
Proper
Given
Attention
Power
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12. Facilitating your process journey …
Corporate Resources
Provide internal
Establish local Leverage consulting and
Train local staff
SEPGs lessons learned appraisal
services
Corporate SEPG group works directly with each LG CNS division
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13. Facilitating your process journey …
Six Sigma Focus
5.
1. Define
Control 5 Optimiz-
ing
4 Quantitatively
4. 2. Managed
Improve Measure
3 Defined
3.
Analyze 2 Managed
1 Initial
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14. Facilitating your process journey …
Low Employee Turnover
Team members happy,
Between 2003 and 2005,
enjoyed job assignments,
the LG Insurance Sector
and motivated to
had the lowest employee
improve processes and
turnover rate in LG CNS
procedures
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15. Facilitating your process journey …
Short,Repetitive Cycles
Project Life Cycle
Statusing Analyzing
Testing Measuring Reporting
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16. Facilitating your process journey …
Korean Culture
Minimal resistance
Strong element of team work
Strong sense of pride
Personal identification
Doing whatever it takes
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17. Facilitating your process journey …
Planning
In preparing for battle I have
always found that plans are
useless, but planning is
indispensible. – President
Dwight D. Eisenhower
Good tactics can save even the
worst strategy. Bad tactics will
destroy even the best strategy.
– General George S. Patton
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18. Facilitating your process journey …
Challenges
LG Insurance
Sector faced
many
challenges
with High
Maturity
concepts
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19. Facilitating your process journey …
Achieving Consensus
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20. Facilitating your process journey …
Identifying Innovations
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21. Facilitating your process journey …
Causal Analysis
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22. Facilitating your process journey …
Managing Risks
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23. Facilitating your process journey …
Estimation and Load Balancing
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24. Facilitating your process journey …
Practical Approaches
Involve your customer
Provide strong
leadership
Communicate
effectively
Promote a process
improvement lifestyle
Have fun!
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25. Facilitating your process journey …
Bottom Line
Provide dedicated
Focus on the goal and committed Learn from others
resources
Provide strong
Learn from your
management
mistakes
support
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26. Facilitating your process journey …
Some Parting Thoughts
I believe the true road to preeminent success
in any line is to make yourself master in that
line. - Andrew Carnegie
The three great essentials to achieve anything
worthwhile are, first, hard work; second,
stick-to-itiveness; third, common sense. –
Thomas Edison
It's very important that you find something
that you care about, that you have a deep
passion for, because you're going to have to
devote a lot of your life to it. – George Lucas
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27. Facilitating your process journey …
LG Insurance Sector Video
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28. Facilitating your process journey …
Questions
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29. Facilitating your process journey …
PPQC Services
Consulting
• CMMI
• Software Engineering
• Systems Engineering
• Process Improvement
Appraising
• SCAMPI A, B, C
• Gap Analysis
Training
• CMMI
• Process Improvement
• Action Planning Workshops
• Measurement and Analysis
• Process Area Specific Training
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30. Facilitating your process journey …
Contact Information - 1
Address: Henry Schneider
President/Senior Principal Consultant
Process and Product Quality Consulting, LLC
2111 Heather Green
Houston, TX USA 77062
Phone: 281-218-6682
E-mail: ppqc@comcast.net
Web Site: www.ppqc.net
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31. Facilitating your process journey …
LG CNS Services
Best Service… from Consulting to Operation
Consulting
System
Integration/
IT Outsourcing ITO SI/SM System
Management
Business
Process BPO NI Network Integration
Outsourcing
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32. Facilitating your process journey …
Contact Information - 2
Address: Seung Wook Bang
Quality Consulting Team
Quality Innovation Sector
Technology Service Division
Solution Business Unit
LG CNS #B5-3, DMC
Sangam-dong, Mapo-gu
Seoul, Korea, 121-270
Phone: 82-2-6710-4333
E-mail: swbang@lgcns.com
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