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IE APPLICATION - QUESTION L
ENVISIONING THE CITY OF THE FUTURE
By Helga von Meyer
@misszar13 #IEApplication

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WHAT DO WE MEAN BY A ‘SMART CITY’?
Smart city is a comprehensive concept promoting collaboration and synergies
across stakeholders within a city, while using ICT as the core enabler for
innovation and transformation. It is important to highlight that the concept is
not static: there is no absolute definition of a smart city, rather a fluid one.
“A Smart City represents a process, or series of steps, by which cities
become more livable, resilient and responsive to change”.
UK Department for Innovation & Skills
A city is smart when investments in human capital, physical infrastructure and
disruptive digital technologies fuel sustainable economic growth through
participatory governance.
Source: UK Department for Innovation & Skills, Background Paper 2013

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EMERGENCE OF THE ‘SMART CITY’ CONCEPT
The concept of ‘smart cities’ is no longer a trend; it has become a necessity for the future. Growing urban
population and technology advancements are the leading drivers behind Smart Cities.
Citizen’s Expectations
Citizens are becoming more and
more demanding in terms of
transparency and they want to be
actively involved in decision
making
Service Management
Growing need to have
coordinated management of the
city segments and services to
ensure efficient operations
Limited Budgets
Cities faced with reducing
budgets, which is putting
additional pressure on more
efficient resource management
Environment & Climate Change
Cities generate 50% of the global
waste and account for 60-80% of
greenhouse gases. Sustainable
development and climate control
has become the priority
Digital Technology
Internet of things provide new
opportunities and are now
recognized as the way forward by
all stakeholders
Source: McKinsey Global Institute, Urban World 2011
Growing Urban Population
Need for better infrastructure and
public service management to
cater to the growing urban
population with 22% of the global
population living in only 600 cities
Government Participation
Governments bodies are setting
aside funds for Smart City
development, partnering with
private sector to deliver Smart
City solutions

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GOALS OF A ‘SMART CITY’
Cities must continuously improve their competitiveness and compete for new inhabitants, investors,
tourists and popularity. Facing increasing urbanization and climate change, cities are challenged with
finding ways to improve their future viability and ensure sustainability.
The goals of a ‘smart city’ should be to:
INCREASE THE
USE OF
SUSTAINABLE,
RENEWABLE
ENERGY
SOURCES
CREATE AN
INFORMATION
SOCIETY WITH
TRANSPARENT
DECISION-
MAKING
ENHANCE THE
EFFICEINCY &
COMPETITIVENESS
OF THE ECONOMY
ACHIEVE A HIGH
QUALITY
OF LIFE FOR ITS
CITIZENS
IMPROVE CITIZEN
PARTICIPATION &
ENGAGEMENT IN
SOCIETY
Source: UK Department for Innovation & Skills, Background Paper 2013

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PILLARS FOR BUILDING A ‘SMART CITY’
Intelligent
Physical
Infrastructure
Modern Digital
Infrastructure
Experimentation
with New
Approaches
Citizen Centric
Service Delivery
Transparent
Performance
Measurement
There are five key pillars to becoming a ‘smart city’, which are strongly information driven:
Combining
traditional physical
infrastructure with
“smart” systems to
enable service
providers to use
data to manage
service delivery and
to guide strategic
investment in the
city’s future
infrastructure needs
Leveraging modern
digital infrastructure
to provide secure
but open access to
non-sensitive public
data, which enables
citizens to access
the information they
need, when they
need it
An openness to
learn from others
and experiment with
new approaches
and new business
models
Placing the citizen’s
needs at the center
of public services,
and sharing
information to
provide a coherent,
streamlined service
Transparency of
outcomes and
performance, for
example, city
service dashboards
Source: UK Department for Innovation & Skills, Background Paper 2013

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FEATURES OF A ‘SMART CITY’
Adapted from Giffinger, Rudolf, and Haindlmaier Gudrun. "Smart cities ranking: an effective instrument for the positioning of the cities?" (2009)
Smart Environment
Responsive to climate change
and greenhouse gas emissions
Smart Economy
Globally competitive economy
with high levels of innovation
and entrepreneurship
Smart Public Service
Responsive security, fire
and medical public services
Smart Citizens
Digitally and environmentally
aware citizens
Smart Mobility
Efficient traffic management
and parking systems, and
access to affordable public
transport (rail, road and air)
Smart Infrastructure
Green construction and
maintenance
ILLUSTRATIVE
Smart Energy
Smart grids for energy conservation
and limited use of finite resources in
favour of renewables
Smart Governance
Responsive and transparent governance
with high level of citizen participation
through digital connectivity
Smart Homes & Living
Digitally connected homes for energy
conservation and enhanced security
Smart Water & Waste
Management
Sensor based water and
waste management systems

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DELIVERING ‘SMART CITY’ SOLUTIONS
Smart cities emerge as the result of delivering smart solutions across all sectors of society:
SMART CITY
Economic growth
Quality of life
Environmental sustainability
Mobility Retail
Environment Living
Health Education
Tourism Finance
ManufacturingGovernment
SECTORS OF SOCIETYDISRUPTIVE TECHNOLOGY
Internet of
Everything
Social
Media
Big Data
Artificial
Intelligence
Cloud
Digital
Platforms
Smart Cities use disruptive technologies & social innovations to build advanced ‘smart’
solutions for modern urban development

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DISRUPTIVE TECHNOLOGIES & SOCIAL INNOVATIONS
Smart cities are built on the
implementation of ‘smart’ solutions
enabled by a combination of new
disruptive technologies and social
innovations
Internet of
Everything
Social
Robotics
Sharing
Economy
Social Media &
Digital Platforms
Big Data
Artificial
Intelligence
Gamification
Cloud
Drones
Renewable
Energy
3D
Printing
Crowdsourcing
Blockchain
Mobile
Co-Creation
Self Organization
ILLUSTRATIVE

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‘SMART CITY’ STAKEHOLDERS
Start-up
Incubators
Research
Institutions
Universitie
s / Schools
Construc-
tion
Companies
City
Govern-
ment
National
Govern-
ment Healthcare
Providers
Energy
Providers
Transportat
ion
Providers
Investors
Tourism &
Leisure
Providers
Digital
Agencies
Retailers
Manufact-
urers
Logistics
Providers
Tech-
nology
Vendors
Telecom
Providers
Banks &
Insurance
Companies
A successful ‘smart city’ must be user-centric and bring together the many stakeholders in
partnership towards a common vision:
SMART
CITY
USERS

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EXPECTATIONS OF ‘SMART CITY’ USERS
While citizens are the main category of a smart city’s users, there are a number of other
users whose needs must be addressed.
SMART CITY
USERS
The citizen as local resident
expects:
• High quality, clean and green living
environment
• Reasonable cost of living
• Access to high speed transportation
• Wealth of services within reach
• Balance between personal freedom
and enforcement of law and order
• Good quality of service, digital
channels where possible
• Efficient government spending
People that live in the region and
travel to the city from time to time
expect:
Efficient and cheap high speed
transport to ensure quick access to
services, facilities and recreational
activities available in the city
Tourists expect:
• Wealth of leisure and recreational
facilities, with favorable opening
hours and short waiting times
• Easily accessible and reliable
information through digital channels
• Efficient immigration with minimal
waiting time
• Easy to use public transportation
People that work in the city but live
elsewhere expect:
Efficient and cheap high speed
transport options at peak hours with
reduced congestion

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ROLE OF GOVERNMENT IN ‘SMART CITIES’
VISIONARY
Articulate a smart vision for the city, define a clear
plan to realize this vision, and communicate
across all stakeholders. Also, actively advocate
smart city developments outside the city
FACILITATOR
Create an incubated environment to support new
businesses and encourage them to formulate
smart solutions
COLLABORATOR
Create a collaborative environment that brings
together all stakeholders through various
channels to think up new creative solutions
REGULATOR
Implement legislative reform to support entrance
of disruptive business models, while protecting
the interests of citizens and users of the city
INVESTOR
Catalyze the implementation of innovative
solutions by the private sector through Public-
Private Partnerships
GOVERNMENT
Building a ‘smart city’ requires the government to take on the following roles in order to proactively
manage the implementation of smart city solutions.

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WHAT WILL A SUCCESSFUL ‘SMART CITY’ LOOK LIKE?
GOVERNANCE
& CITIZEN
ENERGY &
ENVIRONMENT
MOBILITY &
TRANSPORTLIVING &
LEISURE
SMART
CITY
PUBLIC SERVICES &
INFRASTRUCTURE
• Energy savings through real-time
insight on energy usage
• Responsive household appliances
react to dynamic energy prices
• More efficient waste collection and
water consumption due to sensors
• Reduced gas emissions and pollution
• Enhancing existing forms of
transportation through
automation i.e. driverless
cars
• Lower congestion and
pollution through optimal
use of transportation
infrastructure
• More efficient movement of
tourists via analysis of real-
time data
• Better access to services to elderly
people or people with difficulties
• Better and more efficient public
services (emergency services –real
time response)
• Better security and faster reaction to
public safety threats by real-time
analysis of sensor and surveillance
• Exchange of products and
services in a peer-to-peer model
• Better diagnostics and
personalized treatment through
artificial intelligence on massive
volumes of data
• People who need care can live
in their own home longer
through advanced sensoring
and health care robotics
• Co-creation of decision making,
new forms of digital democracy
and participatory government
• Cost and time savings via
introduction of IT solutions to
improve internal processes and
communication to citizens
• Dynamic groups of citizens
organize themselves to work
together on collective interests
• Data-driven policy making leads
to more focused interventions
and measured evidence of
effectiveness

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THANK YOU