The document discusses statistics and predictions about the growth and use of chatbots between 2021 and 2025. It predicts that the global conversational AI market will grow significantly in this period, reaching $13.9 billion by 2025. It also outlines specific predictions for each year regarding increased spending on chatbots, cost savings for businesses, and the growing role of automation and AI in customer interactions.

1. Chatbot
statistics
2021 that you
cannot
afford to
miss!
Tag someone who needs to see this!

2. marutitech.com
A multitude of industries
employ chatbots that help
visitors navigate through a
website or answer their
questions.
Also, AI is constantly evolving,
which means that chatbots
will become more
sophisticated in the future.

3. marutitech.com
CONVERSATIONAL
AI MARKET
According to research by
MarketsandMarkets, the
global conversational AI
market size is expected to
grow from USD 4.8 billion
in 2020 to USD 13.9 billion
by 2025.

4. LISTED BELOW ARE KEY CHATBOT
FORECASTS & PREDICTIONS, DIVIDED BY
YEAR:
marutitech.com
According to Gartner, about
50% of businesses will
increase their annual
expenditure on Chabot
creation compared to
conventional mobile app
development.
2021

5. marutitech.com
About 90% of customer
interactions with banks would
be automated using chatbots
by 2022 (Juniper Research).
Chatbots are projected to
save almost $8 billion
annually for businesses by
2022 (Deloitte).
2022

6. marutitech.com
Businesses & customers will
save 5 billion hours on
interactions because of
chatbots by 2023 (Juniper
Research).
The banking, retail, &
healthcare sectors will save
nearly $11 billion a year by
employing chatbots in
customer service (Business
Insider).
2023

7. marutitech.com
AI will redefine 50% of user
experiences using natural
language, computer vision,
augmented reality, & virtual
reality (IDC).
The global conversational AI
market is forecasted to reach
$15.7 Bn at 30.2% CAGR by
2024 (MarketsandMarkets).
2024

8. marutitech.com
Nearly 95% of customer
interactions will be taken over
by artificial intelligence by
2025 (Servion Global
Solutions).
Businesses that leverage AI to
automate their customer
engagement will observe a
25% increase in their
operational efficiency
(Gartner).
2025

9. marutitech.com
These statistics indicate that
chatbots are the future.
However, with further
advancements in AI, only
capable & intelligent
conversational AI platforms
shall persist.

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