Ruth Brentari, MHA Director, 21st Century Care Collaborative Kaiser Foundation Health Plan, Inc. and Kaiser Foundation Hospitals

1. Using Kaiser Permanente HealthConnect™ to Transform Primary Care Delivery Ruth Brentari, MHA Director, 21 st Century Care Collaborative Kaiser Foundation Health Plan, Inc. and Kaiser Foundation Hospitals Health Informatics New Zealand | 29-31 October 2007

3. Kaiser Permanente HealthConnect™ The world’s largest civilian deployment of an electronic health record Lab Radiology/ Imaging Others (immunizations, EKG, dictation) Outpatient Pharmacy Health Plan Claims Processing Membership/ Benefits Benefits Accumulation Pricing System Web Access Portal Data Warehouse / EDR Enterprise Data Repository Ancillaries Referral & Utilization Management Finance Capital Planning General Ledger Financial Reporting Care Delivery Core Outpatient Inpatient Scope of KP HealthConnect Suite Scheduling Registration Clinicals Billing Admission, Discharge and Transfer Health Information Management Clinicals Billing Pharmacy Emergency Department Operating Room Health Information Management

4. Regional Deployment Status  Launched Scheduled for Launch No Launch Date Identified K E Y         Member Access on kp.org Inpatient Practice Mgmt (hospital billing, ADT, chart tracking) Inpatient Clinicals (EMR, ED, OR, decision support) Ambulatory Practice Mgmt (scheduling, registration, billing) Ambulatory Clinicals (EMR, decision support tools)  Three sites live (complete Q2 2008)  (except scheduling w/chart pull Rolling out (complete Q4 2007) S. California  Two sites live (complete Q1 2010)  Rolling out (complete Q2 2008) N. California  2008   Northwest   Mid-Atlantic States   Ohio  2008   Hawaii   Georgia Complete one partner hospital Complete in one partner hospital   Colorado

5. Physician Ambulatory Charting

6. Nursing Inpatient Plan of Care Navigator

7. The Look of kp.org Direct access to KP HealthConnect Online features bundled under the header: “ My health manager” Launch: Nov 2007

9. Our Vision for the Future: “Blue Sky” Integrated & Leveraged Secure and seamless transitions Customized Home as the Hub

12. Access – “Touches” – Member view Use of the phone creating capacity

14. Total Panel Ownership – with KP HealthConnect

17. Access – “Touches” Source: Clarity Warehouse. Report run by: National Analytical support. Note: Telephone includes TAVs and telephone encounters. Increasing capacity to touch more of patients on the panel

18. Collaborative Care Planning – with KP HealthConnect

20. Collaborative Care Planning Panel Survey conducted late Spring 2007 Denotes statistical significance above the control groups Teams that have worked in Collaborative Care planning are showing results in engagement, but not yet in member confidence/activation