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1. GWEN B. JAMES
Mature Business Professional and Team Player,
Working Efficiently, Accurately & Effectively

2. INTRODUCTION
 Experienced Executive Assistant and Office Manager who is skilled at multi-tasking and
maintaining strong attention to details. Employs professionalism and superior
communication skills to meet client and company needs. Several years of experience in
supporting C-level executives and other department heads. Readily adapts to change and
surpasses expectations in quality, as well as strength in planning and problem-solving.
Dedicated and effective leader who excels at using proven methods and innovative
technology to successfully cut costs, streamline operations and increase
productivity. Possesses a high degree of integrity and an outstanding work ethic.

3. SR. CUSTOMER SERVICE REPRESENTATIVE
Also acted as Executive Assistant & Office Manager
 Altura Communication Solutions, LLC (06/2006 – 06/2015)
• Managed daily office operations for regional office and several satellite locations prior to restructure. Maintained 1,800 sq. ft. warehouse
inventory of telephony equipment, as well as standard office equipment. Electronic and manual record keeping as deemed necessary by
company standards.
• Member of Corporate Efficiency Panel representing the Customer Service Department. My recommendations are being implemented today
and will save the company several hours of non-billable administrative time.
• Assisted with budgetary planning, including management of monthly activity reports to upper level executives.
• Coordinated extensive travel arrangements for executives and team members. Scheduled appointments and documentation to ensure
travelers had all necessary information when traveling, and ensured no conflicts arose.
• Managed incoming calls in a timely and courteous manner, and appropriately handled inquiries to caller’s satisfaction. Reviewed incoming
mail for proper distribution and/or processed as necessary.
• Prepared presentations and reports as requested to include PowerPoint, Excel and Word documents.
• Set up on site meetings, appointments and events; ensured meeting areas were prepared, including all materials and visual aids relevant to
meetings were available and delivered to all attendees. Took meeting minutes when requested and delivered finalized documents to
appropriate individuals.
• Managed and executed a variety of special projects and events, some of which involved the highest level of confidential information.
• In the executive’s absence, responded to requests and helped implement action as needed.
• Assisted in preparation of executive and team member’s expense reimbursement reports and reviewed for accuracy before submitting to
corporate accounting.
• Team leader in coordinating resources to troubleshoot and resolve commercial telephone and audio visual issues (mostly Avaya, Lucent and
Fujitsu products) for clients across the United States.
• Project Manager on several equipment installations and implementations throughout Central and Western territories (27+ states).
• Quoting products and order entry of equipment (telephony and audio visual) for customer database of over 1,500 clients. MAC Orders
submitted on a daily basis and followed through delivery and installation for billing purposes. Proven track record of selling telephony
products over past several years, with personal sales goals of $150K annually. Sales were as follows: 2006 - $151K (6 month period); 2007 -
$161K; 2008 - $197K; 2009 - $222K; 2010 - $260K; 2011 - $312K; 2012 - $315K; 2013 - $239K; 2014 - $172K (Due to Altura’s restructure in
June of 2013, MAC sales significantly dropped.)
• Supervisor and trainer of clerical staff, as well as technical staff and sub-contractors. Created and deployed instructional programs and
software applications that were delivered to field technicians, sub-contractors and clients which helped in obtaining faster resolution to
service matters.

4. ADDITIONAL EXECUTIVE ASSISTANT / OFFICE MANAGEMENT EXPERIENCE
 TECTURA CORPORATION (01/2005 – 01/2006); THOUSAND TRAILS, INC. (04/1996 – 06/1997 AND
03/2001 – 04/2004)
 Accomplished Executive Assistant to Chief Financial Officer and Vice Presidents in corporate environments (i.e.,
Corporate Legal, Finance, Service, Sales & Marketing, etc.).
 Backup support for Chief Executive Officer and other department heads whenever needed or requested.
 Managed Corporate Legal administrative operations for parent company with 41 subsidiaries.
 Under direction of CFO, coordinated SEC filings for parent corporation and subsidiary companies.
 Experienced in corporate real estate sales and legal transactions for over 300 campgrounds.
 Coordinated extensive travel arrangements for executives, department managers and team members.
 Created Request for Proposal (RFP) binders and coordinated presentations in digital and hard copy.
 Supervisor of clerical staff including large PBX reception team.
 Trained clerical staff on company procedures and kept team updated on new policies as they arose.
 Maintained office equipment (i.e., copier/fax/scanner, computers, GBC binding equipment, etc.) and made sure
general office appearance was in excellent condition at all times.
 Trained National Operation Center staff as well as field staff on ConnectWise Professional Services Automation.

5. NATIONAL SALES COORDINATOR, MARKETING & EVENT PLANNING
 EPSON AMERICA (12/1997 – 03/2001)
 Assisted over 20 nationwide Inside Sales Representatives and 6 Commercial Account Managers (outside sales) in southern
United States territory selling Epson’s printers, imaging and audio visual equipment.
 Managed marketing development programs with $8 Million dollar budget for nationwide reseller programs.
 Event Planner/Project Manager over several events from small internal functions to major trade shows (i.e., Design
Automation Conference – aka DAC, Offshore Technology Conference – aka OTC, ITEC and HRMIS).
 Created and distributed newsletters, brochures, etc., to clients and User Groups.
 Supervisor over receptionist and clerical staff.
 Assisted in keeping warehouse inventory updated.
 Coordinator for Point-of-Sale thermal products.

6. EMPLOYMENT HISTORY
Senior Customer Service Representative & Executive Assistant
Altura Communication Solutions, LLC
Telecommunication Industry – Dallas, TX
Central Area – 15 States
 Also acted as CSR for Western Area (12 States)
 Executive Assistant/Office Manager and Administrator – Branch Operations for
Southwest Area – 2006 - 2013 (restructured to Telecommuters)
 Reported to Area Directors of Sales and Operations, and National Operation
Center Manager
06/2006 – 06/2015
9 years
Executive Assistant to Area Vice President
Tectura Corporation
Accounting Software Consultants – Irving, TX
01/2005 – 01/2006
Reduction in Workforce
Executive Assistant to CFO and Vice Presidents of Corporate Legal
(including General Counsel)
Thousand Trails, Inc.
Private Membership Camping Industry – Frisco, TX
03/2001 – 04/2004
Rehired in 2001
*Company Sold in 2004
04/1996 – 06/1997
National Sales Coordinator
Epson America
Printers, Imaging & Audio Visual Industry – Dallas, TX
12/1997 – 03/2001
Reduction in Workforce
*Dallas Office Closed in
2001

7. SOFTWARE SKILLS
 Microsoft Office Suite (latest version and Windows 10): Advanced User on Excel, Word, PowerPoint
and Outlook
 ConnectWise Professional Services Automation, SharePoint, ACT! Database, Visio Graphics, and
much more
 Typing 80+ wpm, Dictaphone Voice Processor equipment, etc.
Word
Connect
Wise
Outlook
Act!
PowerPoint
And
much
more!
Excel
Typing
80 wpm

8. AWARDS & CERTIFICATIONS
 Altura - #1 Customer Service Award – 2009; 99.7% Customer Satisfaction Rating
(Highest score ever achieved in the history of Altura)
 Altura – Branch of the Year Awards (company’s top award) – 2009, 2010 and 2011
 Former Texas Notary Public (bonded & insured; can renewal if needed)

9. Thank you!
In closing I would like to thank you again for reviewing my credentials and allowing me the opportunity to
express my desire to become a member of your team!
To reiterate why I believe I am the best candidate to fill the position:
 Mature professional seeking a career where I can utilize my experience and skills to help the
company meet and exceed goals. I am a self-described “workaholic”, and want to be part of a
great team.
 Years of experience in administrative support, with the past nine years in the telecommunications
industry.
 Good common-sense when it comes to business. I am always looking for ways to streamline
processes and save the company money.
 Possess a “can do” attitude and am a people person. I have a proven track record of providing
excellent customer service to my customers, both external and internal.
 I promise to give you and your organization 150%. I can provide several reference letters from
previous managers and co-workers that discuss my work ethics and provide information about my
relentless commitment and loyalty to my employer.
With my experience and skills I know I can hit the ground running and become a valuable asset to you and your
team. I hope to hear from you in the near future.
Thank you!
Gwen James
3560 Country Square Dr.
Apt. 705
Carrollton, Texas 75006
Cell: 214-636-6806