This document discusses how Kiva, a nonprofit organization, uses various Atlassian products like JIRA, HipChat, Confluence, and Geckoboard to manage projects and collaborate across teams. It provides examples of how JIRA is integrated with HipChat for real-time communication, with Confluence for documentation, and with Salesforce to close the loop from user feedback to development. Geckoboard is used to create customizable dashboards for tracking key metrics. The document emphasizes how these tools help Kiva collaborate anywhere, track everything, and bridge gaps between teams.

1. Key Takeaways from Managing
an Integrated JIRA Experience
NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA

2. IN THE ATLASSIAN SUITE
ABOUT KIVA
OUTSIDE THE SUITE
Agenda

3. About Kiva

4. IMPACT TO DATE
WHAT IS KIVA?
COMMUNITY LICENSE
About Kiva

5. Big cool statistic
2,56
9
Add-Ons in Marketplace
Our mission:
Connect people through lending to
alleviate poverty.

6. People with a very modest amount of
money can make a huge positive impact
all around the world.
PRESIDENT BILL CLINTON
“
”

7. WHAT IS KIVA?
IMPACT TO DATE
COMMUNITY LICENSE
About Kiva

8. Lent
$758 m

9. Borrowers
1.6 m

10. Countries
83

11. Lenders
1.3 m

12. Repayment Rate
98%

13. kiva.org/lend

14. WHAT IS KIVA?
COMMUNITY LICENSE
IMPACT TO DATE
About Kiva

15. Cost to Kiva of Atlassian
suite!
$0.00

16. Thank you,
Atlassian!

17. In the Atlasssian Suite

18. CONFLUENCE
HIPCHAT
In the Atlasssian Suite

19. HipChat
Plug and play
A way for your team to collaborate in
real time wherever, whenever.
Asynchronous
Allows for interruption-free
collaboration.
Hosted group chat
Not just human-to-human chat, but
allows for bots and integrations

20. Link rooms
with issues
Great for triaging
single issues or
discussion about a
story.
Simple link to JIRA
issues from HipChat
For longer-running
projects, have JIRA
activity show up in a
HipChat room.
Easy links to issues
Link rooms with issues Link projects with rooms
3 ways to integrate JIRA & HipChat

21. Easy setup in
JIRA
Connect
projects to
rooms
Quickly link up your HipChat
and JIRA instances. Lots of
hooks to manage
Pipe ticket updates in a
project into a specific room
JIRA
Administrators
Administration > System >
Mail > HipChat Integration
Easy setup in JIRA
Connect projects to rooms
JIRA Administrators
Connect JIRA and HipChat

23. Just drop in the link.

24. And detail will appear.

26. You don’t have to go hunting
for updates. They come to
you.

27. Specify which
updates merit
a push to
HipChat

28. Type your annotation here
Type your annotation here,
dotted line can be moved or
re-sized, the angle changed

30. HIPCHAT
CONFLUENCE
In the Atlasssian Suite

31. Confluence
Across the entire organization
anything that needs to be
documented goes here
Everyone can contribute,
comment, view and share
Manage knowledge
Collaboration space

32. Release notes

34. Just write a JQL query
and get a list of issues
to embed.

35. Big cool statistic
2,56
9
Add-Ons in Marketplace
A list of tickets that updates
itself is a powerful thing

36. Product
specifications

37. Big cool statistic
2,56
9
Add-Ons in Marketplace

38. Total number of
JIRA tickets
referenced on the
page.

39. Link to the ticket with the
status. Easy to keep track
of all of the tickets
associated with a spec.

40. Paste in a link to the issue
and it automatically
reformats.

41. Jira links
back to
confluence

42. Outside the Suite

43. GECKOBOARD
SALESFORCE
Outside the Suite

44. Salesforce
Community support
Used for fundraising, managing our
partners, tracking contacts, etc
Field partner pipeline
Lots of business logic lives here
Kiva’s CRM
Our community support team lives in
Salesforce Cases

45. The JIRA integration
Type your annotation
here,
the dotted line can be
Make it easy to report bugs
One-click solution
Feature requests too!
Users can create a Jira ticket
directly within a SalesForce case
they are working on.
Integrated button makes it dead
simple to get an issue into triage.
Closes the loop from user
feedback to development
organization.

46. Have a bug to report?
Just click this button

47. Choose the JIRA project,
then choose the issue
type.

48. Big cool statistic
2,56
9
Add-Ons in Marketplace

49. Details show up in
HipChat. Now the whole
team knows what’s up!

50. How does it work??

51. Big cool statistic
2,56
9
Add-Ons in Marketplace
Powered by Connector for
Salesforce & JIRA

52. Click “Application
Links” in the “Add-
ons” section

54. Big cool statistic
2,56
9
Add-Ons in Marketplace
Don’t forget to add the button!

55. SALESFORCE
GECKOBOARD
Outside the Suite

56. Geckoboard
Making it easy for the team to get a
pulse on what’s going on
Measured and
managed
What you track is what you prioritize
and optimize
Information radiator

57. Big cool statistic
2,56
9
Add-Ons in Marketplace

58. Out of the box
support
Widgets, widgets everywhere
Google Docs
Widgets
API Endpoints
4 widgets supported by
default. Very easy to set up.
Export from JIRA, import to
Google Docs, widgetize!
Pull data via the API and use it
in custom widgets.

59. R.A.G. status countIssue countDays until next
release
R.A.G ticket
priority count
Out of the box

60. Lots of
configuration
options

61. Google docs
integrations

62. Big cool statistic
2,56
9
Add-Ons in Marketplace

63. Big cool statistic
2,56
9
Add-Ons in Marketplace
Once per sprint, don’t overbuild!

64. Big cool statistic
2,56
9
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Custom widgets are powerful

65. Just specify
an API
endpoint

66. Big cool statistic
2,56
9
Add-Ons in Marketplace
Measure all the things!!

67. Recap
&
takeaways
Collaboration, anywhere & anytime
Track and measure everything
Bridge from product to engineering
Close the customer loop
HipChat
Confluence
SalesForce
Geckoboard

68. NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA
Thank you!