In 2005, Klarna Bank AB opened its doors with 0 consumers and 0 merchants. Fast forward to 2019, and Klarna now provides payment solutions to upwards of 60 million consumers and 100,000 merchants. But, this kind of rapid growth comes with its challenges. Join Svante Gustafsson Björkegren and Emil Andersson and learn how Klarna scaled Atlassian tools and re-structured the largest FinTech company in Europe.

1. SVANTE GUSTAFSSON | ATLASSIAN TOOLS WIZARD | KLARNA AB
EMIL ANDERSSON | ATLASSIAN TOOLS SUPERHERO | KLARNA AB
60 Million Customers in 14 Years
How Klarna Managed Extreme Growth with Atlassian

2. Please do not
take any pictures
or recordings
of the video clip
we’re about to show.

4. SVANTE GUSTAFSSON | ATLASSIAN TOOLS WIZARD | KLARNA AB
EMIL ANDERSSON | ATLASSIAN TOOLS SUPERHERO | KLARNA AB
60 Million Customers in 14 Years
How Klarna Managed Extreme Growth with Atlassian

5. ✴ Atlassian Wizard
✴Karma King
✴Jira & Bitbucket
✴7th Summit

6. ✴ Atlassian Superhero
✴Jira & Motorcycles
✴2nd Summit

7. Company Challenges
…or How to transform a Bronco to a Unicorn
Bronco Unicorn

8. THE ATLASSIAN JOURNEY AT KLARNA
Jira is used for the
first time
HR Service Desk
2016
Klarna
Servicedesk
20172010 2013
Confluence and
Bitbucket added
35 Servicedesks
TODAY
Jira Service Desk
Introduced
2015

9. Operating Model
The Klarna way of organising

10. Problem Space
Structural design
Competence Pipelines
280 Teams
34 Domains
15 Competences
STATS MISSION

11. At Klarna we always
aim for the Smoooth
solution

12. Different use-cases
Adding support functions
Number of users
Scaling
Atlassian
what does that mean?

13. Different use-cases
Adding support functions
Number of users
Scaling
Atlassian
what does that mean?

14. NUMBER OF USERS
Bronco Alert

15. Data Center
@ Klarna
• No of users: 1500
• No of Repos: 11,000
• Commits / day: 4000
• Clone ops / hr: 3000

16. CI/CD
@ Klarna
• Jenkins Masters: 150
• Jenkins Slaves: 1000-2000

17. Bitbucket DC
in AWS
• Autoscaling App-nodes (x4)
• NFS node for Shared Home
• RDS Postgres 10.6
• Elastic Search Service

18. Bitbucket DC
in AWS
• CPU below 50% on all nodes
• Memory used stable

19. Bitbucket DC in
AWS is Smoooth

20. Different use-cases?
Adding support functions
Number of users?
Scaling
Atlassian
what does that mean?

21. Support
Functions
Traditional
Not so
traditional
Challenge
Status Quo
Scaling

22. Support
Functions
Traditional
Not so
traditional
Challenge
Status Quo
Scaling

23. Support
Functions
Traditional
Not so
traditional
Challenge
Status Quo
And then?
Scaling

24. Support
Functions
Traditional
Not so
traditional
Challenge
Status Quo
Scaling
We need an approach that is…
Smoooth User Experience
Searchable
Preserving context when scaling
Bronco Alert

25. Support
Functions
Traditional
Scaling
Not so
traditional
Challenge
Status Quo

26. Different use-cases?
Adding Jira Servicedesk
Number of users?
Scaling
Atlassian
what does that mean?

27. Different Use-
cases
Challenges
Context, what?
Scaling Context
Business teams have different needs
Adding Context
“What equipment do
you need help with?”
“Which team
do you belong to?”
“Where are you
located?”

28. Different Use-
cases
Challenges
Context, what?
Scaling Context
Adding Context

29. Setting up context
is like playing chess
if you plan your play well
you will be victorious at
the end

30. Different Use-
cases
Challenges
Context, what?
Scaling Context
We need a Smooother approach
Native Jira does not scale very well in this
area
Adding Context
Bronco Alert

31. Different Use-
cases
Challenges
Context, what?
Scaling Context
Adding Context
Real-time
Automatically
updated
Available
everywhere

32. Different Use-
cases
Challenges
Context, what?
Scaling Context
Asset Management app for Jira that stores the context
for us
Adding Context

33. View UseProvide
Context

34. Provide Context

35. View Context

36. Use Context
System Incidents do happen!!!

37. Smoooth System Incidents
Front-end for the incident reporter
Managing the Incident
Inform Stakeholders about
the Incident progress

38. Smoooth Incidents

39. 60
million
customers.
14
markets.
100k
merchants.
800k
daily transactions
2,000
employees. 10%
market
share in
Northern
Europe

40. Payment
solutions and
customer
promise. Try it first, pay it later. Klarna lets you receive your order first
before deciding if you want to keep it or not.
Pay later.
Slice up the payments on your purchase so that you don’t
wait to buy what you need now.
Slice it.
Pay now.
Pay directly at the checkout. No credit card numbers,
no lengthy forms, no passwords, no worries.

41. Empowering productivity
as a lifestyle
Initiatives
New support functions
Teams productive in less than 1h
More granular context
External Statuspage in the Incident Process
The Future

42. Inspiration
“Aim for the moon”
Key takeaways
Team
Architecture
Scaling
…in AWS Data Center

43. Questions & Answers
If we have time…

44. Questions & Answers
if we have time…