This document discusses the importance of effective workplace relationships and leadership. It addresses the significance of interpersonal skills, communication, consultation, cultural sensitivity, networking, conflict resolution, organizational policies and procedures, trust, and legislative requirements. Developing strong interpersonal relationships through communication, respect, and trust helps create a productive work environment where employees feel valued and are motivated to achieve organizational goals. Managers must also ensure compliance with relevant legislation through fair policies and procedures.

1. This report is based on studying lead and manage effective workplace relationships, will
discuss the importance of leading and managing the team effectively to ensure developing
the workplace, and be as much productive as possible to increase prosperity of any
organisation.
The importance of interpersonal relationships: Interpersonal skills are the tools and ability
people use to communicate with others in an organizational environment. It is one of the
most important skills that every employer wants to see in their employees. Interpersonal
skills are important in the workplace for many reasons, usually when employers are hiring a
new candidate interpersonal skills are on the top criteria. It makes employees provide good
customer service, resolve conflicts well, develop effective workplace communication, all
employees will respect each other and work in a team environment and easily adapt to any
change happens in the organisation, it usually leads to efficiency, productivity and
prosperity in the workplace.
Effective communication: communication in a workplace allows companies to be
productive and operate effectively, increases employees morale and their job satisfaction,
managers or leaders who are able to listen and respond to their employees will make
information flows and understandable, when employees know their duties and job role they
will perform their best and be more productive and responsible towards achieving the
company’s goals and objectives and will positively effect on absenteeism.
Consultation, it is the way when leaders and managers communicate with their team to
make a better work environment, consultation can improve organisational performance,
giving employees the opportunity to see things from their views makes them feel more
valued and commitment to each decision or change could be made in an organisation.
When considering making a major workplace change that will have a significant effect on
employees a consultation should be conducted to give employees warning of the new
change and reach agreement to avoid conflict.
Cultural and social sensitivity in every workplace there is a diverse environment, employees
are from different backgrounds and colleagues represent different cultures it may be hard
to achieve an idyllic atmosphere but leaders have always to make sure that employees are
interacting and respecting each other by making sure there are policies to support cultural
diversity such as discrimination and harassment. . Diversity in the work place can fosters
mutual respect, and make the business a good reputation and lead to increase profitability
and opportunities for workers, ex: in global organisation if employee has different language
and knowledge, will get a chance to be promoted and get self-development by being a part
of a new project in different countries.
Networking is when an employee develops a network of contacts inside and outside of an
organisation, and it is beneficial, gives opportunities for advancement. Discussing and
sharing common information can expand knowledge and give more options and see things
from different perspectives this will help company to avoid common problems that other
companies have experienced.

2. Conflict resolution, conflict in any workplace can be the greatest cause of employees stress,
the whole team can be quickly affected as conflict spreads and maybe other employees
become involved, they will have poor performance and less productivity. A good leader has
to take immediate steps to resolve conflicts from maximizing.
Importance of organisational policies and procedures promoting diversity, communication
and feedback, policies and procedures link between the company's goals and the day to day
operations towards achieving these goals by structured guidelines. Set out policies of
discrimination, harassment and equal employee opportunity promote and resolve
complaints in work place, when employees obey policies and respect others backgrounds
and perspectives and not complying with these policies implications will occur. Employees
have the right to be provided with information such as written policies can be more clear to
understand the individual and team responsibility so they can work effectively on
progressing within the company, policies and procedures can allows employees to have the
same opportunity to discuss the work operations, be promoted and give feedback to
develop workplace and there are legislative such as equal employee standards that maintain
these policies.
Trust in developing and maintaining workplace relationships trust in the workplace has
many benefits for a leader it shows team how reliable, cooperative and committed to the
team success. It allows employees to work together and share knowledge to achieve a
common goal. Positive trustful relationships between managers and employees can increase
motivation, effectiveness of communication, problem solving and high moral.
Companies that have low level of trust between co-workers have more absenteeism,
turnovers, lower engagement, less productivity and little commitment to any decision
taken. Employees will do the minimum and only work to save their position not to achieve
company goals.
The importance of networking in maintaining workplace relationships (internally and
externally) is all about the contacts we make, everyone can help to boost our career, and
we have to make internal and external relationships. Internally can be our colleagues who
are advocates and a source of support, they offer advice about a policy or a solution for
common issues happen in the office, they encourage and help to develop skills and
knowledge needed. Managers can be other resource to network with, they can help in
current and future position situations, contacts in high places in organisation can point to
the right direction when performing or being responsible on specific task and project, they
can give information about aspects of a job role.
External networking can be through people we interact with on a regular basis such as
clients and suppliers they can become good contacts, having a good relationship with clients
or suppliers can be effective when changing jobs as we already know them and can be a
good recommend. Attending business and social events is important for every employee, it
will get people to recognise them and build good reputation, and then other companies will
ask for their services.

3. Organisational strategies for conflict resolution conflict in any organisation can be a real
issue and can increase tension between employees, poor managed conflicts will create
distrust work environment. A good leader has always to take immediate steps to resolve
conflicts before maximizing that can happen in different ways understanding the real reason
of conflict by meeting with people involved to get a clear understanding of their perceptions
to find solutions make all involved satisfied. Recognise the consequences and find out ways
to avoid it before it actually occurs by discussing with employees and having an open work
environment where employees feel free to discuss without fear or concern. Try to make
every employee to give and take by arranging compromise between them.
Legislative requirements to ensure processes for effective workplace relationships
workplace policies and procedures are so important due to legislations, regulations and
code of conduct. All organisations should have policies based on employment practices to
comply with industrial relations and meet obligations, for example employee's payments
should be given according to National Employee Standards (NES). In every work place there
are listed procedures on daily operating requirements such as code of conduct. Other
policies should be implemented in every business due to legislated compliance such as
Equal Employee Opportunity, anti-discrimination, work health and safety, agreements and
awards. It is essential for any business and its employees to cooperate and demonstrate
within legislation. Each company as well has its different policies and procedures that
clarifies operating standards, and define acceptable and unacceptable behaviour in the work
place, set out guidelines of achieving goals and objectives.