The saying goes (and the research supports) that “People leave managers, not companies.” When each lost employee can cost upwards of 2/3rds their salary to replace, the big question is: what can managers and company leaders do about it? This presentation shares what research shows managers can do to better motivate and retain team members along with advice from experts like Andy Grove and Ben Horowitz. We also share stories of what’s worked in our own experience managing and give you actionable takeaways you can add to your management style and those in your organization to ensure you retain your amazing talent in today’s competitive job market. Learn more great management and leadership tips at GetLighthouse.com/Blog and try our platform that helps you build the right habits as a leader at GetLighthouse.com

1. Jason @Evanish
GetLighthouse.com
The 3 Keys to Motivating
& Retaining Your Team
Jason Evanish
Founder, GetLighthouse.com
June 26, 2015

2. Jason @Evanish
GetLighthouse.com
The #1 Reason People Leave Jobs

3. Jason @Evanish
GetLighthouse.com
…and the Data Agrees
“50% of Americans
have left a job
to get away from
their manager.”
Source: Gallup, “State of the American Manager,” April 2015

4. Jason @Evanish
GetLighthouse.com
Feelings About Work are Contagious
Source: Gallup, “State of the American Manager,” April 2015

5. Jason @Evanish
GetLighthouse.com
“As a middle manager,
you are a chief executive
of an organization
yourself ... As a micro
CEO, you can improve
your own and your
group’s performance
and productivity.”
- Andy Grove
former CEO, Intel
Jason @Evanish
GetLighthouse.com

6. Jason @Evanish
GetLighthouse.com
“You hire the best people you can
find. Then it’s up to you to create an
environment where great people
decide to stay and invest their time.”
- Rich Lesser
CEO, Boston Consulting Group
Jason @Evanish
GetLighthouse.com

7. Jason @Evanish
GetLighthouse.com
The 3 Keys to Great Management

8. Jason @Evanish
GetLighthouse.com
Build Rapport
1
The 3 Keys to Great Management

9. Jason @Evanish
GetLighthouse.com
Build Rapport
Fix
Problems
1
2
The 3 Keys to Great Management

10. Jason @Evanish
GetLighthouse.com
Build Rapport
Fix
Problems
Grow Your
People
1
2
3
The 3 Keys to Great Management

11. Jason @Evanish
GetLighthouse.com
Build Rapport
1
Learn more: bit.ly/LHRapport
The 3 Keys to Great Management

12. Jason @Evanish
GetLighthouse.com
Build a Foundation of Trust
Source: Gallup, “State of the American Manager,” April 2015

13. Jason @Evanish
GetLighthouse.com
“Whatever anybody says
or does, assume positive
intent. You will be amazed
at how your whole
approach to a person or
problem becomes very
different.”
- Indra Nooyi
Chairman & CEO, PepsiCo
Jason @Evanish
GetLighthouse.com

14. Jason @Evanish
GetLighthouse.com
“The only way to influence people
is to talk in terms of what the
other person wants.”
- Dale Carnegie
Best Selling Author & Speaker
Jason @Evanish
GetLighthouse.com

15. Jason @Evanish
GetLighthouse.com
A Story: Steve Kerr Gets Buy-in

16. Jason @Evanish
GetLighthouse.com
A Story: The Impact of $10

17. Jason @Evanish
GetLighthouse.com
Build Rapport
Fix
Problems
1
2
The 3 Keys to Great Management

18. Jason @Evanish
GetLighthouse.com
“…if Tim doesn’t meet with each one
of his employees in the next 24 hours,
I will have no choice but to fire him
and fire you. Are we clear?”
- Ben Horowitz
in The Hard Thing About Hard Things
Jason @Evanish
GetLighthouse.com

19. Jason @Evanish
GetLighthouse.com
“Ninety minutes of your time can
enhance the quality of your
subordinate’s work for 2 weeks,
or for some 80+ hours.”
- Andy Grove
Former CEO, Intel
Jason @Evanish
GetLighthouse.com

20. Jason @Evanish
GetLighthouse.com
“Perhaps the CEO’s most
important operational
responsibility is designing
and implementing the
communication architecture
for her company.
Absent a well-designed
communication architecture,
information and ideas will
stagnate and your company
will degenerate into a bad
place to work.”
- Ben Horowitz
VC at A16Z & former CEO of Opsware
Jason @Evanish
GetLighthouse.com

21. Jason @Evanish
GetLighthouse.com
“…1 on 1s provide an
excellent mechanism for
information and ideas to
flow up the organization
and should be part of your
design.”
- Ben Horowitz
VC at A16Z & former CEO of
Opsware
Jason @Evanish
GetLighthouse.com

22. Jason @Evanish
GetLighthouse.com
Common, Critical Mistakes in 1 on 1s
Making them status updates
Not building rapport & trust
Allowing for elephants in the room
Never talking about career growth
Not following through or progressing
Canceling 1 on 1s
Not having them for managers
More on common mistakes here: http://bit.ly/1on1mistakes

23. Jason @Evanish
GetLighthouse.com
Make Feedback Part of 1 on 1s
Source: bit.ly/LHMillennials

24. Jason @Evanish
GetLighthouse.com
Cater to Millennials or Miss Out
Source: bit.ly/LHMeekerTakeaways

25. Jason @Evanish
GetLighthouse.com
The Impact of Positive Reinforcement
Source: Gallup, “In Praise of Praising Your Employees” November, 2006
Getting praise or recognized for good work
 Increases revenue & productivity 10% - 20%
 Those feeling unrecognized are 3X more
likely to quit in the next year

26. Jason @Evanish
GetLighthouse.com
A Story: Managers need 1 on 1s, too
“…I only recently started doing 1 on 1s
again with my manager after 3
months…they were tipped off by another
coworker that I wasn't super happy day to
day.”
I hear these stories all the time.

27. Jason @Evanish
GetLighthouse.com
“I’d assumed [an open door]
would guarantee me a place
in the loop, at least when it
came to major sources of
tension.
…Not a single production
manager had dropped by to
express frustration or make a
suggestion in the five years
we worked on Toy Story.
— Ed Catmull,
Co-founder & President of Pixar
…being on the lookout for
problems was not the same
as seeing problems.”
Jason @Evanish
GetLighthouse.com

28. Jason @Evanish
GetLighthouse.com
Build Rapport
Fix
Problems
Grow Your
People
1
2
3
The 3 Keys to Great Management

29. Jason @Evanish
GetLighthouse.com
“Before you are a leader, success
is all about growing yourself.
When you become a leader, success
is all about growing others.”
– Jack Welch
former CEO of General Electric
Jason @Evanish
GetLighthouse.com

30. Jason @Evanish
GetLighthouse.com
“Companies have long
[crafted] personalized roles
and career paths for their
stars…Yet it is possible -
indeed necessary - to
extend this personalized
approach to all employees.
— Reid Hoffman
Co-founder of Linkedin
& Co-Author The Alliance
Jason @Evanish
GetLighthouse.com
As the world has become
less stable, you can't just
rely on a few stars at the
top to provide the
necessary adaptability.”

31. Jason @Evanish
GetLighthouse.com
Millennials want to grow
Source: bit.ly/LHMeekerTakeaways

32. Jason @Evanish
GetLighthouse.com
…yet few managers are growing
The majority of managers do not believe
their developmental needs are being met.
 Only 40% feel they have the chance to learn
and grow at work.
 Only 33% feel someone at work encourages
their development.
Source: Gallup, “State of the American Manager,” April 2015

33. Jason @Evanish
GetLighthouse.com
Apply the Progress Principle
“Employees do their best work when
they feel as if they’re making progress
every day toward a meaningful goal.”
- HBS Prof Teresa Amabile &
Psychologist Steven Kramer
Source: “The Power of Small Wins”, Harvard Business Review May 2011

34. Jason @Evanish
GetLighthouse.com
A Story: Surprise goal, surprise results
Ariel Winton
Director of Business Development
Ariel Winton
Junior Product Manager

35. Jason @Evanish
GetLighthouse.com
Build Rapport
1
The 3 Keys to Great Management

36. Jason @Evanish
GetLighthouse.com
Build Rapport
Fix
Problems
1
2
The 3 Keys to Great Management

37. Jason @Evanish
GetLighthouse.com
Build Rapport
Fix
Problems
Grow Your
People
1
2
3
The 3 Keys to Great Management

38. Jason @Evanish
GetLighthouse.com
“What you quickly
realize as a manager is
that the single most
effective way to set up
a team for success in
the long run is to focus
on the people.”
Julie Zhuo
Product Design Director
at Facebook
Jason @Evanish
GetLighthouse.com
Learn more about management from Julie at: http://bit.ly/jouleemanagement

39. Jason @Evanish
GetLighthouse.com
Questions?
Jason Evanish
Founder, Get Lighthouse
Jason@GetLighthouse.com

40. Jason @Evanish
GetLighthouse.com
Want help?
Sign up at GetLighthouse.com

41. Jason @Evanish
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101 questions to ask in one-on-ones
How to build rapport with your team
Common Mistakes hurting your 1 on 1s
Why you might be doing one-on-ones wrong
How to help your team achieve their goals
10 ways to lose your best employees
Recommended Further Reading

42. Jason @Evanish
GetLighthouse.com
The 3 Keys to Motivating &
Retaining Your Team
Jason Evanish
Founder, GetLighthouse.com
June 26, 2015
Appendix

43. Jason @Evanish
GetLighthouse.com
Engagement impacts your business
Source: Gallup, “State of the American Manager,” April 2015

44. Jason @Evanish
GetLighthouse.com
More feedback improves performance

45. Jason @Evanish
GetLighthouse.com
“You can see a straight-line correlation between employee engagement and
overall effectiveness of their supervisors”
Source: Harvard Business Review “How Damaging is a Bad Boss, Exactly?”
The better the leader,
the more engaged the team.

46. Jason @Evanish
GetLighthouse.com
Source: The Gallup Organization, “Employee Engagement, Satisfaction, and Business-Unit-Level Outcomes: A Meta-Analysis”
86%
Higher success rate
on customer metrics
78%
Better Employee
Retention
63%
More Productive
44%
More Profitable
103
%
Better Injury &
Sick Day Rate
Engaged employees drive results.

47. Jason @Evanish
GetLighthouse.comLearn more from Michael on one-on-ones at: http://bit.ly/doineed1on1s
“A company lives or dies by:
• Getting the best people to join the
company
• Keeping them engaged & productive
• Making great decisions about what
these people should work on
A manager has only a few tools in her
arsenal to do these, and 1-1’s are perhaps
the most powerful.”
Michael Wolfe
Founder of Pipewise & Vontu, angel & advisor