This document discusses personality types and how they relate to marketing using the DISC model. It describes the four DISC types - Dominant, Influential, Steady, and Conscientious - and provides examples of how each type might approach different situations like playing Monopoly, going to a gun range, or being in a relationship. It also discusses how the different types may clash or work together. The document aims to help readers understand their own type and how it affects their natural marketing behaviors and preferences as both producers and consumers of marketing content.
2. âą Dr. Morris Massey stated thatâŠ
â You are who you are now because of where you were whenâŠ
âą 3 Stages of Development
â 0-6 years Personality
â 7-13 years Values and Beliefs
â 14-22 years Decisions and Commitment
DevelopmentâŠâŠ
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3. Based On The DISC
Temperaments
âą Originating in the 1920's by an American psychologist named William
Moulton Marston.
âą It measures four preferences, in which you are scored in each
preference (thus resulting in a profile score across each type).
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4. What are the
Quadrants?
DISC type Description
Dominant
(Direct, Driver, Demanding, Determined, Decisive, Doer)
Independent, persistent, direct.
Energetic, busy, fearless.
Focus on own goals rather than people.
Tell rather than ask.
Ask 'What?'
Influential
(Inducement, Inspiring, Impressive, Interacting, Interesting)
Social, persuasive, friendly.
Energetic, busy, optimistic, distractible.
Imaginative, focus on the new and future.
Poor time managers. Focused on people than tasks.
Tell rather than ask.
Ask 'Who?'
Steady
(Submissive, Stable, Supportive, Shy, Status quo, Specialist)
Consistent, like stability.
Accommodating, peace-seeking.
Like helping and supporting others. Good listeners and counselors.
Close relationships with few friends.
Ask, rather than tell.
Ask 'How?' and 'When?'
Conscientious
(Cautious, Compliant, Correct, Calculating, Concerned, Careful, Contemplative)
Slow and critical thinker, perfectionist.
Logical, fact-based, organized, follows rules.
Don't show feelings. Private. Few, but good friends.
Big-picture, outlines.
Ask 'Why?' and 'How?'
5. The Monopoly Explanation
Category Their Role in Monopoly
Dominant Win at all costs! Buy all the properties and buy all the hotels
and buy all the houses and if anyone lands on your property,
CRUSH THEM!!!!!
Influential Have fun no matter what. This person will have to be
reminded when it is their turn to go. They are there for the
socialization, not for the game.
Steady Donât cause waves. This person will pay attention and play
according to the rules. If they have hotels and someone
lands on their property, they will cut them a break to help
them stay in the game.
Conscientious Preserve the Rules! This personâs main objective is to make
sure that the Dominant folks donât cheat. They almost
always the banker and have actually read the rules.
When You Play Monopoly
6. The Gun Range
Explanation
Category Their Role at The Gun Range
Dominant Show up with gun cocked and loaded. Go straight to the
range and unload all bullets.
Go home! You accomplished your mission soldier!
Influential Show up and dig through your car for a gun. Find a clip,
borrow a gun, have fun and talk to people, and the leave
having never shot the gun.
Steady Show up with gun in case. Check in with the desk, go to the
appropriate area, unpack and load gun. Take your time
setting things up and then shoot. Not the fastest, but very
reliable and predictable.
Conscientious Show up with your gun and a spare in separate cases. Check
in at the desk and correct the spelling on the sign-in sheet.
Go to the right area and ask a âDâ to move to their right
range. Unload and reload clip to ensure accuracy. Ready,
aim, aim, aim, aim, aim, aim, FIRE! Bulls-eye â go home.
Very accurate!
7. The Elevator Explanation
Category Their Role in The Elevator
Dominant If you put for Dâs on an elevator, you will
end up with a fist fight.
Influential If you put four Iâs on an elevator, you will
end up with a party.
Steady If you put four Sâs on an elevator, they
will hold the door for each other, push
each otherâs floor button, and help each
other with their bags.
Conscientious If you put four Câs on an elevator, you
will end up with a CPA firm.
8. The Checkbook
ExplanationCategory Balancing Your Checkbook
Dominant When you receive your statement in the mail, you open it up
and look at the balance. As long as you have plenty of
money, you put the statement aside.
Influential When you receive your statement in the mail, you look at
the envelope and say, âOh, that is where I bankâŠâ and then
put it aside
Steady When you receive you statement in the mail, you open it and
balance it. If there is an error, you make the adjustment in
your check register.
Conscientious When you receive your statement in the mail, you open it up
and balance it. If there is an error, you call the bank to
inform them of their mistake. If everything is correct, you
call the bank and let them know a better way to conduct
their business.
9. Leading a Meeting
Category Their Role in The Meeting
Dominant Dâs want to be the leader in the meeting. They will
tend to take charge, whether that is appropriate or
not. They want to walk away with results and a
delegated list for others.
Influential Iâs want attention. They will volunteer to be in
charge but will tend to be disorganized and focused
primarily on the social aspects of the meeting.
Steady Sâs do not want to go to meetings. They will tend to
sit in the back and hope to not have to talk.
Conscientious Câs will bring an agenda to the meeting, even if that
is not their role. They want to stay on task and walk
away with a plan.
10. In A Relationship
Category Their Role in The Relationship
Dominant Dâs need to be in charge. They âwear the pantsâ in the
relationship. They will often tell the other person what to do
and expect the other person to bend to their style.
Influential Iâs bring humor into the relationship. They use jokes / humor
to diffuse tension. They tend to dream a lot about
possibilities but rely on the other person to make things
happen.
Steady Sâs just want to get along. They tend to âgo with the flow.â
They are compliant, relational, generally very helpful. They
want people to be happy.
Conscientious Câs tend to direct in the relationship. They bring seriousness,
logic, and organization to the relationship. They need to be
right and want credit for thinking of ideas.
11. Personality Clash Points
Area Dominant Influential Steady Conscientious
Dominant Power Struggle D wants results while I
wants relations â struggle
over whether to
communicate or shut up
and work
D will tend to push the S
around and over-use them
because of the Sâs dislike
for conflict and
confrontation
Power Struggle as well as a
fight over whether to think
big picture (D) or detail and
correctness (C)
Influential Iâs will look for rapport and
relationship before work
while Dâs just want to get
the job done.
Attention Struggle â Look
at me! Look at me! Look
at me!
Relations are generally
good, but Iâs will want to
meet while Sâs want to
keep their head down and
do their job.
Major struggles feeling that
Câs are too wrapped up in
details and forget about
having fun with people.
Steady Sâs want to Dâs to lighten
up the intensity and stop
running over peopleâs
emotions.
Sâs want Iâs to remember
when the meeting is and
what is due.
Leave Me Alone Struggle â
both want to work without
communicating.
Both S and C like details,
but Sâs want to work while
Câs want to plan, organize,
and color code.
Conscientious Struggle for moving up the
ladder â Câs are just as
ambitious as Dâs but
generally not as good at
expressing desire for
leadership.
Câs want Iâs to learn to
plan. Câs are the ultimate
detail drivers while Iâs are
the ultimate relational
drivers.
Câs tend to be very direct
and this crumbles most Sâs.
Câs say what pops in their
mind because they need to
while Sâs want to avoid the
conflict.
My Way Struggle â
desperate need to be the
one who thought of the
right answer.
12. So Who Are You?
Look at your top two areasâŠ
Preference Dominant Influential Steady Cautious
Focus on other people,
Extroverted, Flexible
X X
Independent, internal X X
Energetic and busy / Tell
rather than ask
X X
Ask rather than tell X X
Imaginative, big-picture,
future-focused
X X
Like stability and
predictability
X X
Like change and variety X X
Task-oriented, Focus on
Results
X X
14. Your Marketing Output
Category Your Natural Marketing Behavior
Dominant High Dâs are very direct and to the point, frequently leaving
off details of their product or service that other personality
types require for making buying decisions. Dâs tend to focus
on selling FEATURES rather than BENEFITS. They need to be
aware that everyone does not process information in 5
second bites the way they do.
Influential The High âIâ marketers want to jump from new marketing
idea to new marketing idea, always searching for the next big
thing. This person MUST be part of a cohesive plan which has
a robust evaluation and correction process to gauge
effectiveness.
Steady The High S marketer, when he/she gets around to a plan, will
have all the details and will never want to make changes.
This marketer will need to know that things are rarely right
the first time.
Conscientious High âCâ marketers live for laying out all the details, getting
the facts and research together. Theyâll have a LOT of
weapons. Their struggle will be in the implementation.
15. Your Marketing Input
Category Your Natural Marketing Behavior
Dominant High Dâs want facts, facts, facts. âBe brief, be bright, be
gone.â When they see something compelling enough to pay
attention, they want to dig into the meatâŠyouâll lose them
quick and theyâll move on. They want immediate
implementation.
Influential The High âIâ buyers will read through your message if
presented in a compelling way. The D is looking for new
things, the latest gadget and they make decisions quickly and
tend to want to help with implementation. To reach these
buyers: testimonies, feedback from previous clients.
Steady The High âSâ buyer isnât looking for anything new. They are
happy with status quo and set in their ways. They need to
see messages over and over again and when they do buy,
thereâs a long implementation cycle. But, once theyâre sold
on you or your product, theyâre DONE!
Conscientious High âCâ buyer have to have a LOT of documentation,
specifications. This buyer does a lot of research and require
multiple sales calls.
16. Danny L. Smith, NMLS #138873,
Sales Manager, Sr. Loan Officer
512-773-6528
Danny@DannyLSmith.com
www.GuerrillaMarketingForSellingRealEstate.com
Hinweis der Redaktion
Say: How many of you feel that you have a personality? If so, raise your hand. How did you get your personality? (discussion)
Most of us donât really know why we are the way that we are. We just know that we are. Think about the way that you interact with your coworkers, your family, your friends. Imagine how you feel when you are in a large group of people that you donât know. Are you energized, nervous, drained, scared? Are you the one that likes to solve problems for others? Do you enjoy working with details? Do you keep the family checkbook? All of these behaviors are a result of who you are on the inside. Who you are on the inside is a result of both genetics and environment.
Think about what you experienced as a child for just a minute. Picture yourself at the age of 11 on a summerâs day. What things were you doing? Did you work at anything for money? Did you have chores? What did your room look like? How many toys did you have? Did your family go to church, belong to a country club, own a business? (Relate what you were doing at that time.)
It is amazing to think back to times during each of those stages and realize that you have been doing the same basic types of activities your whole life. Short of major head trauma, your personality has not changed to any significant degree since you turned seven. You have changed what is important to you, how your interpret life, and the way you make decisions, but not who you are at the core.
According to Dr. Morris Massey, we are who we are now because of where we were when. Massey indicated that we develop psychologically in three stages. In the first stage, we develop our personality. By the age of 7, we have established who we will be in regards to our personality for the rest of our lives. If you have small children, you may be a little scared at this point. In the second stage, we develop the values and beliefs that will help to guide us through the rest of our life. Some research has indicated that those of us who worked for money by the age of 11, tend to make better customer service reps. In the third stage, we develop our critical thinking and decision making skills. We test what we have been exposed to in the second stage of our development.
Temperament is different from personality. Personality is established in that first stage and will not change. Temperament, on the other hand, can change throughout your life. In fact, you can exhibit different temperaments at work than you do at home. Whenever you participate in a temperament profile like the Assessment of Behavior Characteristics, or ABC Assessment, it is important to focus on how you would be in relation to the workplace, or relationships, or home, or wherever you are seeking to better understand yourself.
Review descriptors for each of the DISC types.
(Be sure to have fun with the explanations and get people involved.)
How many of you have ever played Monopoly? See which area you feel you relate best to.
(Review the slide)
(Feel free to expand on the explanations and make it as fun as possible.)
Review the four quadrants and the explanation in the elevators.
Review the checkbook explanation.
Review the Leading a Meeting explanation
Follow the matrix focusing on how the same personality types can clash, and then on how the types clash with one another.
Looking at the top two areas of your temperament. If the top areas are marked, then the description can be representative of who you are.
You can think of your makeup in a Matrix. As you go down the columns, the people focused factors are the I and S areas. The task focused areas are the D and C areas. The active and extroverted areas are the I and D areas. The passive and introverted areas are the S and C areas. Communicators tend to be Iâs and Dâs. They are the big-picture thinkers of the world. Analyzers tend to be the Sâs and Câs. They are the detail-driven individuals who tend to be organized planners and focus on the steps in the process.
You can think of your makeup in a Matrix. As you go down the columns, the people focused factors are the I and S areas. The task focused areas are the D and C areas. The active and extroverted areas are the I and D areas. The passive and introverted areas are the S and C areas. Communicators tend to be Iâs and Dâs. They are the big-picture thinkers of the world. Analyzers tend to be the Sâs and Câs. They are the detail-driven individuals who tend to be organized planners and focus on the steps in the process.
You can think of your makeup in a Matrix. As you go down the columns, the people focused factors are the I and S areas. The task focused areas are the D and C areas. The active and extroverted areas are the I and D areas. The passive and introverted areas are the S and C areas. Communicators tend to be Iâs and Dâs. They are the big-picture thinkers of the world. Analyzers tend to be the Sâs and Câs. They are the detail-driven individuals who tend to be organized planners and focus on the steps in the process.
You can think of your makeup in a Matrix. As you go down the columns, the people focused factors are the I and S areas. The task focused areas are the D and C areas. The active and extroverted areas are the I and D areas. The passive and introverted areas are the S and C areas. Communicators tend to be Iâs and Dâs. They are the big-picture thinkers of the world. Analyzers tend to be the Sâs and Câs. They are the detail-driven individuals who tend to be organized planners and focus on the steps in the process.