Proposal for a quick setup Voice of the Customer approach to deal with Corona challenges.

1. How are you performing in the current situation? Ask your customers.
1. Is your company adapting fast enough?
2. Are you doing the right thing for the customers?
3. What are your top customer priorities right now?
QuickPulse: Get current customer insight NOW.
€5,000
Who are Futurelab?
Futurelab is the European customer
experience specialist. Since 2003, we
help companies understand the
needs of their customers, develop
better customer experience, and draw
profit from loyalty and word of mouth.
We are a distributed “horizontal”
team, used to working remotely and
using online tools to organise
ourselves in order to deliver best
results – and fast.
We speak 6 languages, and through
our network of partners, associates,
and freelancers we cover the globe.
For the purposes of data collection, storage and processing Futurelab uses the Confirmit platform, which is fully compliant with GDPR.
Your Package:
Survey, 1,000 respondents:
System set up
Analysis & Reporting
Activation workshop_____________
€ 5,000
Weekly repeat € 2,500
Live access reportal € 3,500
Some of our Voice of the Customer clients:
A 10-day Customer Study:
Right now it is essential to keep the pulse of
your customers. We offer a quick programme to
engage with your customers to identify where
the current pain is most acute and direct your
immediate measures.
Your Process:
DAYS 1-2: PREPARATION & KICK OFF.
We work with your team to identify your current
concerns, fine-tune survey features, and align
on the format of deliverables.
DAYS 3-6: DATA COLLECTION.
We adapt our survey templates, invites, and
messages to your brand. At the same time we
ensure that your contact base is clean and
representative. We send out the survey and
reminders and monitor all responses.
DAYS 6-10: ANALYSIS & REPORTING.
We run qualitative and quantitative data
analysis and prepare a report with all findings.
We provide our advice on immediate actions,
quick fixes, and ideas for sustainable business
continuity. Then we run a workshop to make
sure your team understands how to act on the
outcomes.
“Customer mood”
report
“Quick fix”
recommendations
Workshop
(remote)
Own offices
Antwerp, Munich,
Hamburg
Network partners
Copenhagen, Prague
Representations
Valencia, Moscow