DSAM is a document management solution that aims to streamline the MRO process for aerospace organizations. It digitizes documents like repair orders to extract data that can be imported into ERP systems. It stores electronic documents for easy sharing and retrieval. DSAM improves repair productivity by eliminating non-value tasks like searching for paper documents. This helps reduce turnaround times and costs for MRO providers while ensuring regulatory compliance.

1. Document Solution for Aerospace
Maintenance (DSAM)
We improve your MRO turnaround time while ensuring compliance by managing
your digital-paper gap and non value-add document-related activities

2. Industry Solution Overview
Industry Challenge
The aerospace industry in Singapore has done well over
the last 10 years. With Asia expected to double its fleet of
aircraft by 2015, the Singapore aerospace industry is set
for greater growth.
According to the Civil Aviation Authority of Singapore, there
are over 100 aerospace companies here, including established
multi-national corporations (MNCs) like GE Aviation Services
Operation, Honeywell, Messier-Dowty, Hamilton Sundstrand
and Pratt & Whitney, as well as prominent local players such
as Singapore Technologies Aerospace and SIA Engineering
Company.
To further solidify Singapore’s position as a leading aviation
hub, the Singapore government has committed to the
development of the Aerospace Park in Seletar, slated to be
ready by 2015.
With growth and expansion come challenges and uncertainties.
The aerospace industry constantly faces volatile externalities
such as rising and unstable operation costs, air-worthiness
issues and high levels of regulatory controls. Cost reduction
and faster turnaround time of Maintenance, Repair and
Overhaul (MRO) services are some measures to address these
challenges. MRO service providers are constantly required to
reduce costs, improve turnaround time, while maintaining
quality and adherence to regulations.
One of the problems that exacerbate cost and turnaround
problems MRO operations face is the lag in information
retrieval caused by a digital-paper gap.
A Complete Solution
The Document Solution for Aerospace Maintenance (DSAM) is
a critical component of the document management strategy
to streamline the MRO process of aerospace organizations.
It is an end-to-end document management solution that
improves productivity while reducing turnaround time and
regulatory risk.
DSAM Digitisation scans and automatically extracts important
data from the Repair Order and supporting documents.
This data can be directly exported to the existing ERP/MRO
System through the DSAM ERP/MRO interface, improving the
productivity of the data entry process.
Electronic copies are stored within DSAM Management,
creating a central repository for sharing, tracking and audit
purposes. DSAM Management also alerts users of document
receipts to facilitate downstream process flow. Repair manuals
can also be stored electronically within DSAM Management
for easy retrieval.
“Document Solution for Aerospace
Maintenance (DSAM) is a critical component
of the document management strategy to
streamline the MRO process of aerospace
organizations.”
“One of the problems that exacerbate cost
and turnaround problems MRO operations
face is the lag in information retrieval caused
by a digital-paper gap.”
Copyright © 2011, Strategy & Innovation Office, Fuji Xerox Singapore, All rights reserved.
Our Track Record in the Aerospace Industry
Fuji Xerox Singapore is recognized as a leading provider of end-to-end document printing and management solutions
for the Aerospace industry. Among the top 10 global aerospace players in Singapore, more than 50% are currently served
by Fuji Xerox Singapore. We manage and print more than 27 million pages annually for the aerospace industry in Singapore.

3. DSAM Catalogue helps users locate the information they need
quickly and accurately, through a user-friendly web-based
interface and intelligent search functions.
Based on repair part numbers, DSAM On Demand efficiently
retrieves the Authorized Repair Certificate, Repair Quality
checklist, Production Forms and relevant sections of the Repair
Manual from DSAM Management and prints these documents.
It also captures and transforms the shipping data into high
quality laser printed invoices and Airway Bills through DSAM
Printing.
As the market leader in providing managed services to the
Aerospace industry, DSAM also offers two key services to
improve the MRO process. DSAM Printing and Scanning
Services provide experienced onsite or offsite printing and
scanning services to expedite the MRO process in a timely,
accurate and cost effective fashion.
Customer Benefits
DSAM improves repair productivity by streamlining non
value-add document-related activities, such as physical hand-
offs of documents from department to department
and browsing voluminous repair manuals.
Improved throughput leads to faster turnaround times that
can translate to massive cost savings for airlines in an aircraft
on ground (AOG) situation. This value proposition will enable
MRO service providers to create a competitive advantage and
ensure business sustainability.
DSAM also speeds up the generation of accurate invoices
and retrieval of documents such as Proof of Delivery. This
can potentially reduce Days Sales Outstanding.
Capturing document flow and activities electronically
enhances the quality audit process, not only in terms of
efficiency and speed, but more importantly, in the areas of
traceability and compliance.
“DSAM improves repair productivity by
streamlining non value-add document-related
activities”
Repair Order
Repair Manual
ERP/MRO System
Improve Productivity
Improve Turnaround
Time
Improve Compliance
& Tracking
Print
Work Order File / Work
Package / Job File
Authorised
Release Certificate
Repair Checklist Airway Bills
Production Forms Invoice
Document Solution for
Aerospace Maintenance (DSAM)
DSAM Digitisation
DSAM Management
DSAM Catalogue
DSAM On Demand
DSAM Printing
DSAM ERP/MRO Interface
DSAM Scanning Services
DSAM Printing Services
Copyright © 2011, Strategy & Innovation Office, Fuji Xerox Singapore, All rights reserved.

4. © 2011 Fuji Xerox Co., Ltd. All rights reserved. Xerox® and the sphere of connectivity design are registered trademarks of
Xerox Corporation in the U.S. and/or other countries. Printed on FSC Certified paper.
For information, call or visit us at
Fuji Xerox Singapore Pte Ltd
80 Anson Road, #01-01
Fuji Xerox Towers Singapore 079907
Tel: 6766 8888
h t t p: // w w w. f uj i xe r ox . c o m . s g
August 2011
About the Strategy & Innovation Office (SIO)
The Strategy & Innovation Office is the research, innovation and strategy advisory arm of Fuji Xerox Singapore. We are better known as “Content Lifecycle Specialists”
and we focus on document –intensive business processes and practices that deliver high impact business outcomes. Our offerings include innovative industry-specific
solutions and document-related advisory services to our clients. We create competitive advantage for you to meet your document challenges by improving your
knowledge workforce support, customer service, customer communication and even corporate governance.
For any enquiries, email: sio.enquiry@sgp.fujixerox.com or contact an SIO representative at (65) 6761 6387.
Case Study
Solution
Fuji Xerox’s Document Solution for Aerospace Maintenance
(DSAM) was selected to plug the paper and digital gap.
DSAM digitises and stores the electronic image of shipping
documents and other key documents such as signed repair
reports and certificates. The electronic documents are
integrated with underlying SAP documents, through the
concept of virtual documents. Electronic distribution of
documents facilitates the efficient triggering of workflows
throughout a repair job.
To meet the regulatory requirements of the industry, our
solution tracked all document flows and actions to maintain
full traceability.
Benefits
DSAM eliminated the physical movement of paper for our
client. This reduced waiting time and as a result, improved
throughput in terms of repair jobs.
DSAM also improved the productivity of administrative staff
by eliminating non value-add activities such as photocopying,
filling and searching for paper documents.
With these favorable outcomes, our client could plan for
expansion without the need to increase headcount unnecessarily,
thereby achieving substantial cost savings. DSAM guaranteed
the traceability of documents – a critical requirement for our
client operating in a tightly regulated industry.
Challenges
Our client needed to improve the turnaround time of their
repair job by almost 50% to meet customer requirements,
and the demands of business growth.
A key cause of their excessive turnaround time is the movement
of paper documents throughout their operation. Despite being
on the SAP system, inefficiencies persisted, given the digital and
paper gap between the shipping documents and structured
information residing in SAP. The proposed solution must also
meet stringent requirements of the local aviation authority.
Background
Our client has operations in 50 countries, has 68,000
employees, and is a world leader in mission-critical information
systems for the Aerospace, Defence and Security markets.
Leveraging a global presence and with concerns spanning the
entire value chain, from prime contracting to equipment, our
client plays a pivotal role in making the world a safer place.
“Improve the turnaround time of their
repair job by almost 50% to meet customer
requirements”
“Our client could plan for expansion
without the need to increase headcount
unnecessarily”