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Information Services 
Coverage 
7 States, 1 Union Territory 
49 Districts, 3 UT Districts 
4 
3 
5 
6 
12 
4 
15 
1 
1 
1 
Right Kind of Information from the Right Source to the Right People at Right Time 
Managing content and communication media 
Knowledge / Service Seekers 
Farmers, Fisher Folk, Livestock owners, Micro- enterprenuers, Rural Youth, Students, Extension Officials, Patients, etc. 
Knowledge / Service Providers 
Universities, Research Institutes, Hospitals, Government Departments, Banks, Private players, etc. 
To be India’s best multi-channel quality information / knowledge provider on rural prosperity so rural communities enable them to take right decisions
Target Audiences and Services 
Target Audiences 
Farmers 
Marine Fisher Folk 
Micro-entrepreneurs 
Aquaculture Farmers 
Rural Youth 
Women and Adolescent Girls 
NGOs 
Government Missions / Projects – 
Village Contacts or contact persons 
Panchayat Leaders 
Services 
Agriculture Horticulture 
Floriculture Marine Fisheries 
Aquaculture Health 
Education Employment 
Early Warning/ Disaster Preparedness 
Government Schemes / Entitlements 
Rural Banks Schemes / Services 
Panchayat Governance 
Livestock 
Disaster Preparedness and Pre and Post Management
Process 
oIdentifying same set of livelihood patterns / networks – Geographic locations 
oIdentifying information and training needs 
oConducting needs assessment and cross check the information and training needs 
oDeveloping season / thematic based advisories dissemination plan 
oNetworking and Partnership with knowledge providers based on content dissemination plan 
oNetworking and Partnership with grassroots networks 
oConducting programmes using different communication media 
oDocumenting daily report, programme reports, programme questions and answers, media coverage, help line questions and answers, programme outputs – audio / video / text 
oFollowing-ups help line calls and programme participants suggestions 
oAnalyzing – Call listen rate, help line calls, programme queries, participants locations – livelihood patterns – usage pattern of RF IS services, performance of each district / State 
oCollecting case studies, feedback and partners opinions 
oDisseminating programme activities - Rural Propoganda / Visibility – Partners Meet
Information Services – Dissemination Modes 
Direct Intervention 
oAudio conferences (one village or multiple villages with expert location) 
oDial out conferences (multiple individuals in multiple locations with expert location) 
oFace-to-face and awareness meetings / programmes 
oKnowledge on Wheels (visiting villages and farm fields providing advisories and solutions) 
oKnowledge on Ocean (conducting marine fisher folk training programmes in sea) Broadcast 
oLocal Cable TV – Live Phone in Programmes 
oCable TV Scroll / Flash News 
oWeather based agro and marine fisheries bulletins 
oAdvisories through Community Radio Network / FM / AIR 
oDaily advisories through newspaper bulletins 
oVoice SMS (audio advisories) dissemination Audiences Retention Programmes 
oToll Free Help Line Number, Knowledge Debates, Knowledge Quiz, Partners’ Meet, Knowledge Fair
Sample – Knowledge Partners & Grassroots Partners 
oDr. Panjabrao Deshmukh Krishi Vidyapeeth 
oMarathwada Krishi Vidyapeeth 
oAcharya N. G. Ranga Agricultural University 
oKrishi Vigyan Kendras 
oIndian National Centre for Ocean Information Services (INCOIS) 
oTamil Nadu Agricultural University 
oOrissa University of Agriculture and Technology (OUAT) 
oLine Departments – Department of Agriculture, Department of Animal Husbandry, Department of Fisheries, etc. 
oNational Bank for Agriculture & Rural Development (NABARD) 
oBank of India 
oConvergence of Agricultural Interventions in Maharastra (CAIM) – Krushisamrudhhi 
oFarmer Associations / Fisher Folk Associations / Vegetable Associations 
oAction For Food Production (AFPRO) 
oMahila Arthik Vikas Mahamandal 
oEco Farms India Limited 
oMaharashtra Orange Grower Association (MOGA) 
o“Pudhu Vazhvu Thittam” - World Bank Project – etc.
Stakeholders Acceptance (a few samples)
Dissemination Modes and Activities 
Voice SMS 
Audio Conference 
Live Phone-in-Programme 
Text SMS – Help Line 
WhatsApp – Marine Advisories
Dissemination Modes and Activities 
Live Examination Coaching Class 
Agro-advisories - Bulletins 
Marine Fisheries advisories - Bulletins 
Flash News 
Scroll 
Video Modules
Dissemination Modes and Activities 
Knowledge on Wheels 
Plant Clinics 
Knowledge on Ocean 
Awareness – eg. Soil Sample Collection 
Training – eg. Sea Safety
Dissemination Modes and Activities 
Exhibitions / Knowledge Fair 
Medical Camps 
Veterinary Camps 
Rural Propaganda 
Partners Meet
Information Services – Outputs 
Villages reached (Broadcast Modes) 
5,143 
Villages reached (Direct Intervention Programmes) 
1,955 
Participants participated in the Direct Intervention Programmes 
50,796 
Programme queries answered 
19,274 
Help Line calls received and answered 
15,554 
Voice SMS call receivers 
69,078 
Agro-advisories and Fisheries Bulletins disseminated (Weather based) 
10,296 
Knowledge Partners (Providing information and resource persons) 
218 
Grassroots Partners (Sharing their grassroots networks) 
94 
Knowledge and Grassroots Partners (dual role) 
21 
Media coverage 
447
Benefits (Samples) 
oEffective pest and disease management 
oIncreased income – intercropping and alternative crops 
oEffective planning with forecasted weather based advisories 
oImproved germination due to effective seed treatment techniques 
oEffective livestock management (vaccination) 
oIncreased efficiency due to time and fuel saved in locating fish shoals – Potential Fishing Zone 
oIncreased value of catch due to quality control measures adopted – Hygienic handling of fish 
oAccessing government schemes 
oCareer guidance; Preparation of model examinations / regular examinations, etc. 
oEmployment opportunities 
oGeneral health awareness and treatment (women reproductive health, menstrual hygiene, breast cancer, etc.)
Thank You

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Reliance Foundation Information Services

  • 1. Information Services Coverage 7 States, 1 Union Territory 49 Districts, 3 UT Districts 4 3 5 6 12 4 15 1 1 1 Right Kind of Information from the Right Source to the Right People at Right Time Managing content and communication media Knowledge / Service Seekers Farmers, Fisher Folk, Livestock owners, Micro- enterprenuers, Rural Youth, Students, Extension Officials, Patients, etc. Knowledge / Service Providers Universities, Research Institutes, Hospitals, Government Departments, Banks, Private players, etc. To be India’s best multi-channel quality information / knowledge provider on rural prosperity so rural communities enable them to take right decisions
  • 2. Target Audiences and Services Target Audiences Farmers Marine Fisher Folk Micro-entrepreneurs Aquaculture Farmers Rural Youth Women and Adolescent Girls NGOs Government Missions / Projects – Village Contacts or contact persons Panchayat Leaders Services Agriculture Horticulture Floriculture Marine Fisheries Aquaculture Health Education Employment Early Warning/ Disaster Preparedness Government Schemes / Entitlements Rural Banks Schemes / Services Panchayat Governance Livestock Disaster Preparedness and Pre and Post Management
  • 3. Process oIdentifying same set of livelihood patterns / networks – Geographic locations oIdentifying information and training needs oConducting needs assessment and cross check the information and training needs oDeveloping season / thematic based advisories dissemination plan oNetworking and Partnership with knowledge providers based on content dissemination plan oNetworking and Partnership with grassroots networks oConducting programmes using different communication media oDocumenting daily report, programme reports, programme questions and answers, media coverage, help line questions and answers, programme outputs – audio / video / text oFollowing-ups help line calls and programme participants suggestions oAnalyzing – Call listen rate, help line calls, programme queries, participants locations – livelihood patterns – usage pattern of RF IS services, performance of each district / State oCollecting case studies, feedback and partners opinions oDisseminating programme activities - Rural Propoganda / Visibility – Partners Meet
  • 4. Information Services – Dissemination Modes Direct Intervention oAudio conferences (one village or multiple villages with expert location) oDial out conferences (multiple individuals in multiple locations with expert location) oFace-to-face and awareness meetings / programmes oKnowledge on Wheels (visiting villages and farm fields providing advisories and solutions) oKnowledge on Ocean (conducting marine fisher folk training programmes in sea) Broadcast oLocal Cable TV – Live Phone in Programmes oCable TV Scroll / Flash News oWeather based agro and marine fisheries bulletins oAdvisories through Community Radio Network / FM / AIR oDaily advisories through newspaper bulletins oVoice SMS (audio advisories) dissemination Audiences Retention Programmes oToll Free Help Line Number, Knowledge Debates, Knowledge Quiz, Partners’ Meet, Knowledge Fair
  • 5. Sample – Knowledge Partners & Grassroots Partners oDr. Panjabrao Deshmukh Krishi Vidyapeeth oMarathwada Krishi Vidyapeeth oAcharya N. G. Ranga Agricultural University oKrishi Vigyan Kendras oIndian National Centre for Ocean Information Services (INCOIS) oTamil Nadu Agricultural University oOrissa University of Agriculture and Technology (OUAT) oLine Departments – Department of Agriculture, Department of Animal Husbandry, Department of Fisheries, etc. oNational Bank for Agriculture & Rural Development (NABARD) oBank of India oConvergence of Agricultural Interventions in Maharastra (CAIM) – Krushisamrudhhi oFarmer Associations / Fisher Folk Associations / Vegetable Associations oAction For Food Production (AFPRO) oMahila Arthik Vikas Mahamandal oEco Farms India Limited oMaharashtra Orange Grower Association (MOGA) o“Pudhu Vazhvu Thittam” - World Bank Project – etc.
  • 7. Dissemination Modes and Activities Voice SMS Audio Conference Live Phone-in-Programme Text SMS – Help Line WhatsApp – Marine Advisories
  • 8. Dissemination Modes and Activities Live Examination Coaching Class Agro-advisories - Bulletins Marine Fisheries advisories - Bulletins Flash News Scroll Video Modules
  • 9. Dissemination Modes and Activities Knowledge on Wheels Plant Clinics Knowledge on Ocean Awareness – eg. Soil Sample Collection Training – eg. Sea Safety
  • 10. Dissemination Modes and Activities Exhibitions / Knowledge Fair Medical Camps Veterinary Camps Rural Propaganda Partners Meet
  • 11. Information Services – Outputs Villages reached (Broadcast Modes) 5,143 Villages reached (Direct Intervention Programmes) 1,955 Participants participated in the Direct Intervention Programmes 50,796 Programme queries answered 19,274 Help Line calls received and answered 15,554 Voice SMS call receivers 69,078 Agro-advisories and Fisheries Bulletins disseminated (Weather based) 10,296 Knowledge Partners (Providing information and resource persons) 218 Grassroots Partners (Sharing their grassroots networks) 94 Knowledge and Grassroots Partners (dual role) 21 Media coverage 447
  • 12. Benefits (Samples) oEffective pest and disease management oIncreased income – intercropping and alternative crops oEffective planning with forecasted weather based advisories oImproved germination due to effective seed treatment techniques oEffective livestock management (vaccination) oIncreased efficiency due to time and fuel saved in locating fish shoals – Potential Fishing Zone oIncreased value of catch due to quality control measures adopted – Hygienic handling of fish oAccessing government schemes oCareer guidance; Preparation of model examinations / regular examinations, etc. oEmployment opportunities oGeneral health awareness and treatment (women reproductive health, menstrual hygiene, breast cancer, etc.)