Delivering Service Excellence - Learning From the Best
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![Remarkable = Excitement! ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 Master Connection Associates](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Delivering Service Excellence - Learning From the Best
- 1. Delivering Service Excellence – Learning from the Best! Rebecca Templeman Master Connection Associates www.masterconnection.com +1 949-589-6137
- 5. Employee Engagement: What matters most falls below the water line Public Perception: WHAT we promise to deliver What makes our promise a reality? Our People
- 6. Copyright 2009 Master Connection Associates “ Service doesn’t live in the name of a fitness club or a logo. It lives in the mind of the client. It is created instantly and also over time. It is hard to build and easy to destroy. At its best it arises from a seamless presentation; at its worst, from the wreckage of yesterday’s ideas. Done correctly, service can create a moment when a company and their customers walk in perfect step.” -Anonymous
- 15. Copyright 2009 Master Connection Associates Behind the Mystique of Service - Processes that Work!
- 17. IT’S NOT WHAT YOU DO, IT’S HOW YOU DO IT. Copyright 2009 Master Connection Associates
- 18. Quality and Excellence = Success Copyright 2009 Master Connection Associates Quality Employee Experience Quality Customer Experience Quality Business Practices + + = Your Future Success
- 27. Compass Approach to Service Training Copyright 2009 Master Connection Associates N S E W Explicit Needs Emotions Implied Wants Styles
- 32. Master Connection Associates +1(949) 589-6137 www.masterconnection.com