Award Winning Business Analyst

1. FERNANDO CAMPOS 1345 REAR ADAMS AVE. DUNMORE, PA 18509
570-604-8098 ▪ flwc777@gmail.com
AWARD WINNING BUSINESS ANALYST
I am a highly effective Business Analyst and Project Manager with a high degree of professionalism and maturity.
I consistently exceed organizational and customer goals leading to progressively increased responsibility. I have
been awarded the company’s Award for Professional Excellence on three occasions (two Bronze, one Silver). I
have exceptional time management, communication and organizational skills. I am a proactive self-starter who also
works well in a team environment and can prioritize tasks to meet established deadlines. I am adept at building
both internal and external relationships.
CORE COMPETENCIES
Project Management | Supply Chain | Compiling and Analyzing Data and Statistics | Organization
Proactive communication | Customer Service | All Microsoft Office products
PROFESSIONAL EXPERIENCE
Kraft Heinz Company/Genpact, Wilkes-Barre, PA
Customer Service Coordinator/Business Analyst 03/09 – Present
Key accomplishments:
2017:
• Named a “Super User” during a system upgrade. Responsible for system testing and employee
training.
• Received a rating of “Top Tier Performer” (exceeds expectations) on my 2016 performance review.
2016:
• Received the Silver Award for Professional Excellence.
• Named a "Super User" for the system integration following the merger of Kraft and Heinz.
Responsible for system testing and employee training.
• My Team received the Bronze award for Professional Excellence for successful transfer of business
from Toronto to Wilkes-Barre.
Responsibilities include but are not limited to:
 End to end processing of customer orders for a territory which includes: Illinois, Indiana, all Vistar
locations and all Foodservice Military customers.
 Proactive planning and analysis of the business to drive efficiency, reduce costs and add value to our
business and the customers we serve.
 Compiling and analyzing statistics to make recommendations that maximize overall efficiency and allow
Kraft Heinz and its customers to achieve their Key Performance Metrics.
 Conducting training classes on various subjects as training needs dictate. (Named a SME – subject matter
expert – during the transition that followed the merger of Kraft and Heinz).
 Building relationships with buyers and key account managers to learn client needs and make
recommendations.
 Implementation of new and existing Kraft Heinz policies through accurate and effective communications.
 Working with Site Logistics Planners and National Fulfillment Planners to ensure stock availability around
the country.
 Handling and resolving customer complaints, special orders and emergency requests.

2. Homeownership Counselor 06/08 – 03/09
Core competencies: Negotiating skills, organization, effective written and oral communications, counseling
 Performed pre-purchase, credit and foreclosure counseling including individualized budget counseling.
 Reviewed and explained contracts and various legal documents.
 Negotiated with lenders. This included but was not limited to: negotiating new loan terms; negotiating a
payment plan for payments in arrears; negotiating timelines for vacating of property.
 Wrote proposals on behalf of the homeowner.
 Maintained detailed and confidential records.
Grande Pizza, Dunmore, PA 05/04 – 07/08
Delivery Manager/ Delivery Driver
Core competencies: Leadership, organization, effective oral communication, time management, flexibility
 Managed a staff of 3-5 drivers and coordinated schedules, procedures and logistics. (March 2008 to July
2008).
 During peak times coordinated the efforts of the entire staff of 10 people to maximize efficiency.
 Trained new drivers on daily processes and procedures.
 Responsible for all duties of a delivery driver.
Education:
King’s College, Wilkes-Barre, PA BS in Psychology Graduated Summa Cum Laude: May 2006
References furnished upon request.