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2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
PROPMI Ltd. - www.propmi.com – Email: info@propmi.com - Phone: +44(0)7791438025 – Mr. Felix C. Poudeu
                           Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
The Keys of Successful Sales (KoSS)

•   Sustainability Selling – Customer Centric Selling
     –      Increase Your Product Knowledge Through Training

     –      Understand your product competitive advantage and Value-added proposition

     –      Become Customer-centric (More customer need-oriented)

•   Relationship Selling vs. Transaction Selling
     –      Sales technique alone don‘t work more ... without effective sales process there is
            not sales possible

•   Possitive Attitude Selling

•   Aptitude and Personality

•   Fortitude and Perseverancy
•   .....


             2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                     Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Are you born to sell?
•   No you learn to earn!
•   Selling is a science ... An acquired skill!



                                      „Selling is a learned skill
                                    acquired by people with the
                                         attitude, aptitude,
                                          fortitude, desire,
                                           and persistence
                                             to succeed“

                                                      J. Gitomer



          2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                  Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Genesis of Successful Sales (GoSS)
•   Everyone wants to succeed at sales. Most people don‘t.
    It‘s not that there can‘t. It‘s just that they don‘t know how.

•   They need a success tool, a place where they can get insight about all facets of
    sales.

•   There are rules to succeed at sales, which are:
     – Know the rules
     – Learn the rules
     – Take ownership of the rules
     – Live by the rules
                                            „If you think you can,
                                                                 or if you think you can‘t,
                                                                 you‘re right either way.“
                                                                             Henry Ford

          2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                  Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Questions of Successful Sales
The technique of asking and answering questions is the heart of a sales
presentation.

                      How do you determine prospect needs?
                      How do you establish buyer confidence?
                      How do you build rapport?



Without questions you‘ll have no answers.
Without answers you‘ll have no sales.
Without sales you‘ll have no money.




         2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Why do salespeople fail?
•   15% Improper training – bothproduct and sales skills
•   20% Poor verbal and written communication skills
•   15% Poor or problematic boss or management
•   50% Attitude

    Salespeople could succeed 50% more if they just change the way
    they think.



                             „Winning isn‘t everything,
                                   it‘s the only thing,“
                                     Vince Lombardi




         2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Degrees of Failing
                  Not following the rules leads to slow but sure failure

                  1.   Failing to do your best
                  2.   Failing to learn the science of selling
                  3.   Failing to accept responsibility
                  4.   Failing to meet quota or pre-set goals
                  5.   Failing to have a positive attitude

                   Success is a level of performance and a self-confidence brought about
                                              by winning experiences

                                                   Failure is not about insecurity.
                                                    It‘s about lack of execution.

© PROPMI Ltd. -
www.propmi-
limited.com –               2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
Email:                              Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
info@propmi-
How Can You Avoid Failure?
•   Execution
•   Learn the Rules of Sales
•   Increase your number of calls




         2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Cold Calling

•   „No Soliciting,“ the funniest sign in sales
•   Get to the decision maker on a cold call
•   Opening is as important as closing
•   The cold call is fun ... If you think it is



•   The Magie of Selling: the sales starts when the prospect says NO!

•   If you believe an the „POWER Of The NUMBER“ you can make it.




          2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                  Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
The BIG Secrets



                  More sales are made with friendship than salesmanship

                  Your best prospect are your present custumers

                  Make a sale on Monday ...

                  Easiest way to make a sale? Top-Down Selling™

                  Your personal mission statement



© PROPMI Ltd. -
www.propmi-
limited.com –           2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
Email:                          Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
info@propmi-
Effective Selling – SPIN Model
                                 The SPIN Selling Model (SPIN-SM)




Using this model will help                                                                                                  Conversion Rate
you to improve the quality                                                                                                  Outcome
     of your business                                                                                                       CLV & ROI
        opportunity




                                    ©PROPMI Ltd




                             2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                                     Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Effective Selling – SPIN Model

                                  SPIN Selling Model

    Situation                           • fact-finding questions to establish a mutual understanding of the
                                          customer's present operation.
    question
    Problem                             • Questions about a customer difficulties or dissatisfactions. These
                                          questions uncover Implied Needs, the basic raw materials out of
    Questions                             which a customer's Explicit Needs will be defined.



   Implication                          • Questions about the effects or consequences of a customer's
                                          problems. These questions are particularly important for ensuring
    Questions                             shared understanding of a problem's severity or urgency.



   Need-Payoff                          • Which are about the value or utility the customer sees from
                                          proposed solutions to problems. These questions help the customer
    Question                              clarify the benefits which a solution could provide.



      2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
              Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
The Elusive Hot Button ... How do you find it?
 The hot button is in the answer                                   How to discover hot button?
1.   Listen to the first thing said or                            1.     Ask questions about importance or
     alluded to.                                                         significance
2.   Listen for the tone of first responses                       2.     Ask questions about the area you
3.   Listen for immediate, emphatic                                      think is hot.
     responses                                                    3.     Ask questions in a subtle way.
4.   Listen for a long, drawn-out                                 4.     Don‘t be affraid to bring up the hot
     explanation or story                                                button throughout the presentation
5.   Listen to repeated statements                                5.     Use „If I (offer situation) ..., would
6.   Look for emotional responses                                        you and variations. Try „there‘s a
                                                                         way...“




                   The hot button is sometimes a very sensitive issue,
                          is elusive, and is an elavator as well.


            2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                    Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Double your money! - Pipeline of Success

Up your Income!
Double the money you make in just 30 days!



                                                                 Selling success is a number game...
                                                                                   and a magic game.
                                                                        You must combine the magic
                                                                   with your numbers to produce...



Aren‘t making enough sales?
Your number will tell you why.
Your numbers can double if you follow this formula!
WOW.



         2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
The Pipeline of Success (PoS)
If you see and call enough prospects per day, per week, per month ... You
   will build your pipeline.

A full pipeline is meanigful for your sales success and will bring you sales
  you never imagined

Follow-up habits and skills are responsible for 80% of your sales.



          All it takes is self-determination and hard work.
                  That‘is the magic. Ask any magician




         2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
The Pipeline of Success (PoS)
Your attitude
Your goals
Your networking
Your Power Questions
Your Power Statements                                                                         „Your chance for
Yours Sales Tools
                                                                                             success increase in
                                                                                              proportion to the
Your Sales Knowledge                                                                           number of sales
Your Preparedness                                                                              call you make“.
Your Follow-up
Your Sales Numbers
Your Prospect Pipeline
Your Commitment
Your Self-discipline


             2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                     Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
SUMMARY

The Science of Sales is more than COLD CALLING.


Successful Selling is a balance between Art and Science:

 • SMART (=> GOAL/ORIENTATION)
 • SPIN (=> PROCESS/CONSULTATIVE APPROACH)
 • BANT (=> QUALITY/ROMI/CLV/ROI)

By the building of the pipeline is QUALITY of LEAD very important – and
guarantee a high ROI.

High Win Conversion Rate (WCR)


Relationship vs. transactional approaches



         2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
Contact Us:                                                                        Contact address:

Head of Management                                                                 PROPMI LIMITED
Marketing & Business Development Consultancy                                       1st Floor, 2 Woodberry Grove
                                                                                   North Finchley,
                                                                                   N12 0DR London
Email: info@propmi-limited.com                                                     United Kingdom
Phone: +44(0)7791438025
                                                                                   info@propmi-limited.com
www.propmi-limited.com                                                             http://www.propmi-limited.com
                                                                                   Download information as: vCard




                   2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025
                           Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist

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Propmi marketing and sales methodology

  • 1. 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 PROPMI Ltd. - www.propmi.com – Email: info@propmi.com - Phone: +44(0)7791438025 – Mr. Felix C. Poudeu Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 2. The Keys of Successful Sales (KoSS) • Sustainability Selling – Customer Centric Selling – Increase Your Product Knowledge Through Training – Understand your product competitive advantage and Value-added proposition – Become Customer-centric (More customer need-oriented) • Relationship Selling vs. Transaction Selling – Sales technique alone don‘t work more ... without effective sales process there is not sales possible • Possitive Attitude Selling • Aptitude and Personality • Fortitude and Perseverancy • ..... 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 3. Are you born to sell? • No you learn to earn! • Selling is a science ... An acquired skill! „Selling is a learned skill acquired by people with the attitude, aptitude, fortitude, desire, and persistence to succeed“ J. Gitomer 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 4. Genesis of Successful Sales (GoSS) • Everyone wants to succeed at sales. Most people don‘t. It‘s not that there can‘t. It‘s just that they don‘t know how. • They need a success tool, a place where they can get insight about all facets of sales. • There are rules to succeed at sales, which are: – Know the rules – Learn the rules – Take ownership of the rules – Live by the rules „If you think you can, or if you think you can‘t, you‘re right either way.“ Henry Ford 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 5. Questions of Successful Sales The technique of asking and answering questions is the heart of a sales presentation.  How do you determine prospect needs?  How do you establish buyer confidence?  How do you build rapport? Without questions you‘ll have no answers. Without answers you‘ll have no sales. Without sales you‘ll have no money. 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 6. Why do salespeople fail? • 15% Improper training – bothproduct and sales skills • 20% Poor verbal and written communication skills • 15% Poor or problematic boss or management • 50% Attitude Salespeople could succeed 50% more if they just change the way they think. „Winning isn‘t everything, it‘s the only thing,“ Vince Lombardi 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 7. Degrees of Failing Not following the rules leads to slow but sure failure 1. Failing to do your best 2. Failing to learn the science of selling 3. Failing to accept responsibility 4. Failing to meet quota or pre-set goals 5. Failing to have a positive attitude Success is a level of performance and a self-confidence brought about by winning experiences Failure is not about insecurity. It‘s about lack of execution. © PROPMI Ltd. - www.propmi- limited.com – 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Email: Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist info@propmi-
  • 8. How Can You Avoid Failure? • Execution • Learn the Rules of Sales • Increase your number of calls 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 9. Cold Calling • „No Soliciting,“ the funniest sign in sales • Get to the decision maker on a cold call • Opening is as important as closing • The cold call is fun ... If you think it is • The Magie of Selling: the sales starts when the prospect says NO! • If you believe an the „POWER Of The NUMBER“ you can make it. 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 10. The BIG Secrets More sales are made with friendship than salesmanship Your best prospect are your present custumers Make a sale on Monday ... Easiest way to make a sale? Top-Down Selling™ Your personal mission statement © PROPMI Ltd. - www.propmi- limited.com – 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Email: Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist info@propmi-
  • 11. Effective Selling – SPIN Model The SPIN Selling Model (SPIN-SM) Using this model will help Conversion Rate you to improve the quality Outcome of your business CLV & ROI opportunity ©PROPMI Ltd 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 12. Effective Selling – SPIN Model SPIN Selling Model Situation • fact-finding questions to establish a mutual understanding of the customer's present operation. question Problem • Questions about a customer difficulties or dissatisfactions. These questions uncover Implied Needs, the basic raw materials out of Questions which a customer's Explicit Needs will be defined. Implication • Questions about the effects or consequences of a customer's problems. These questions are particularly important for ensuring Questions shared understanding of a problem's severity or urgency. Need-Payoff • Which are about the value or utility the customer sees from proposed solutions to problems. These questions help the customer Question clarify the benefits which a solution could provide. 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 13. The Elusive Hot Button ... How do you find it? The hot button is in the answer How to discover hot button? 1. Listen to the first thing said or 1. Ask questions about importance or alluded to. significance 2. Listen for the tone of first responses 2. Ask questions about the area you 3. Listen for immediate, emphatic think is hot. responses 3. Ask questions in a subtle way. 4. Listen for a long, drawn-out 4. Don‘t be affraid to bring up the hot explanation or story button throughout the presentation 5. Listen to repeated statements 5. Use „If I (offer situation) ..., would 6. Look for emotional responses you and variations. Try „there‘s a way...“ The hot button is sometimes a very sensitive issue, is elusive, and is an elavator as well. 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 14. Double your money! - Pipeline of Success Up your Income! Double the money you make in just 30 days! Selling success is a number game... and a magic game. You must combine the magic with your numbers to produce... Aren‘t making enough sales? Your number will tell you why. Your numbers can double if you follow this formula! WOW. 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 15. The Pipeline of Success (PoS) If you see and call enough prospects per day, per week, per month ... You will build your pipeline. A full pipeline is meanigful for your sales success and will bring you sales you never imagined Follow-up habits and skills are responsible for 80% of your sales. All it takes is self-determination and hard work. That‘is the magic. Ask any magician 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 16. The Pipeline of Success (PoS) Your attitude Your goals Your networking Your Power Questions Your Power Statements „Your chance for Yours Sales Tools success increase in proportion to the Your Sales Knowledge number of sales Your Preparedness call you make“. Your Follow-up Your Sales Numbers Your Prospect Pipeline Your Commitment Your Self-discipline 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 17. SUMMARY The Science of Sales is more than COLD CALLING. Successful Selling is a balance between Art and Science: • SMART (=> GOAL/ORIENTATION) • SPIN (=> PROCESS/CONSULTATIVE APPROACH) • BANT (=> QUALITY/ROMI/CLV/ROI) By the building of the pipeline is QUALITY of LEAD very important – and guarantee a high ROI. High Win Conversion Rate (WCR) Relationship vs. transactional approaches 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist
  • 18. Contact Us: Contact address: Head of Management PROPMI LIMITED Marketing & Business Development Consultancy 1st Floor, 2 Woodberry Grove North Finchley, N12 0DR London Email: info@propmi-limited.com United Kingdom Phone: +44(0)7791438025 info@propmi-limited.com www.propmi-limited.com http://www.propmi-limited.com Download information as: vCard 2011 ©PROPMI Ltd. - www.propmi-limited.com – Email: info@propmi-limited.com - Phone: +44(0)7791438025 Dipl.-Kfm Félix C. Poudeu – Marketing & Business Development Consultant - CRM Specialist