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Social business & CRM
  Arjan Nataraj, Mixit
Social business & CRM
Social business & CRM
“… the world is becoming too fast,
too complex and too networked for
   any company to have all the
         answers inside”
Yochai Benkler
Voor aanbiedingen
Voor support
Dichterbij de klant
Hoe willen mensen werken?
Welke tools wil men dan gebruiken?
Welke oplossingen mogelijk?
AD- HOC



New intranets
still finding their
feet; or sites that
have grown
organically over
time
AD- HOC               USEFUL



New intranets         Intranets
still finding their   providing
feet; or sites that   content and
have grown            news; can’t turn
organically over      off, but taken for
time                  granted
AD- HOC               USEFUL               ESSENTIAL


                                           Intranets that
New intranets         Intranets            underpin day-
still finding their   providing            today
feet; or sites that   content and          work of
have grown            news; can’t turn     staff; support
organically over      off, but taken for   core business
time                  granted              and service
                                           delivery
AD- HOC




Success
measure:

Adoption
AD- HOC    USEFUL




Success    Success
measure:   measure:

Adoption   Usage
AD- HOC    USEFUL     ESSENTIAL




Success    Success    Success
measure:   measure:   measure:

Adoption   Usage      Impact!!
Intranet
Social business & CRM
             =
SharePoint & CRM Dynamics
Social business & CRM
Contact?
Arjan.nataraj@mixit.nl
06-55888776
@arjannataraj

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