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PRODUCT
DEVELOPMENT
Sprint 1: Rapid User Innovation
•    Electronics
                  •  MIT Fab labs –e.g. fablab.se (Interactive
WHO CAN              Institute & KP)
                  •  Handels og Ingeniør Høgskolen i Herning/
                     Aarhus Tekniske Uni ++

BUILD MY          •  DIY: Tikitags;Make Magasine; Arduino

           •    Plastics/Plaster/Rubber

STUFF?            •  Object 3D printers
                  •  3D kopi - 3kopi.dk
                  •  shapeways.com

           •    Special Materials
                  •  Liquid Wood: Tecnaro.de
                  •  Glass/Metals: Lynfabrikken
                  •  Paper: Ken Munk (kennmunk.com)

           •    Web applications/Software
                  •  Elance.com
                  •  Host of other developers (e.g. Headfitted.dk; g-
                     antssoft.com (10USD/hour); webtechies.net
                     (USD15/hour); bhanguz.com (20USD/hour))

           •    Cad Models/Graphics/Video/Design
                  •  Elance.com
                  •  Århus Tekniske Skole/Journalist Høgskolen ++
                  •  Kristian Kettner/Ken Munk/ oddfischlein.com/
                     other local developers
TASK: DEVELOP A PRODUCT

   Suggested Technologies:




                Tikitag.com




   arduino.cc
                              Papervision3d
  In Marketing, a product is anything that
    can be offered to a market that might
    satisfy a want or need.


   In Retailing, products are called
    merchandise.


   In Manufacturing, products are purchased
    as raw materials and sold as finished
    goods.


   Commodities are usually raw materials
    such as metals and agricultural products,
    but a commodity can also be anything
    widely available in the open market.
AGENDA

    Introductory briefing

    Demo Lab

    Method

    Learning by building
WAIT WHAT?!
    ...
Collaborators
    25-50 people

    CPH+AAR (+SFO)

    2500+ int. Network

    250 members

    6 knowledge banks

    Daily tech blogs
    (www.labconfidential.dk)

   4 conferences PA

   4 magazines PA

   300+ talks PA
                                     Innovation&Projekt

                                                            Green
                                                            Tech
                                               Business             Education



                               Events&Medier         Tech&Trends

                                                                            Care
                                          Tech-
                                                                            Ware
                                        sperience




                                                Working
                                                                    Media
                                               Tomorrow


                                                            Home
SHIFTHAPPENS
Easy Work

       Mobile Work




            Working Tomorrow
Auto Work


                               Body Work
METHOD

      RAPID PROTOTYPING
              &
    USERDRIVEN INNOVATION
PROCESS


                                                                                           Eksterne eksperter
                                                           Designit Community
                                                                                            Innovation Lab og
                                                           Netværk af brugere,                TDC’s netværk
                                                          der inddrages via web.          eller analysepartnere.




   1 TDC og Ilab               2 Ilab foretager                                            4 Ekspertworkshop
                                                          3 Brugerinddragelse
     formulerer              indledende research                                           på baggrund af data
  problemfelter og               og briefing af
                                                             Ilab & Designit
   emneområder                  analysepartner                                            Ilab, Designit og TDC




              5 Konceptudvikling
                                           6 Test af koncepter             7 Videreudvikling og
                 og beskrivelse
                                            og brugsscenarier             justering af koncepter
               af brugsscenarier
                                                   Ilab                            TDC
                     TDC
PROCESS


             Get a good idea together

          Evolve your product in dialogue

                     Launch

                  Keep evolving
RAPID USER
                             INNOVATION


SCRUM OFFERS:

   Instant value for cash

   No hostages

   Consumer pull
Physical products vs. Services:

   Freemium models often carry higher starting costs

   Product Evolution requires more time/logistics

   User feedback is instantaneous and brutal
PROTO TYPES
                  Working Model
Concept Model
                  
   Usage

   Looks
                  
   Experience

   Imagination
                  
   Technology

   Form
                  
   Engineering

   Design
DIGITAL CULTURAL PROBES
BAG SCOOP = NEW DESIGN
IN-SITU INTERVIEWS
EXPLORATIVE STUDIES

               Træt af besværlig opsætning og brug                        For mange fjernbetjeninger

               “Jamen jeg har helt opgivet. Når man først                 “Jeg kunne godt se min mobil som en universel
               har fået det hele tilsluttet, og det virker, så            fjernbetjening, så kunne jeg indstille den med
               orker man ikke at skulle til at skjule alle                genveje og det hele. Den har jo også en skærm,
               kablerne. Hvorfor skal det også være så                    og så har jeg den jo altid på mig, og så kan jeg
               besværligt? Jeg skal jo stort set forbinde alle            tænde og slukke alle apparater med den… også
               mine produkter for at kunne se downloadede                 lyset. Det kan godt være den er mindre, men
               film på min fladskærm, få lyden ud af mine                 den er stadigvæk mere praktisk end en bærbar.”
               højtalere osv.”
                                                                                                               (Jacob, 27 år)
                                                 (Martin, 25 år)


                                                        Stort back-up behov
               Vil have kontrol og selv
               bestemme produktbrands
                                                        “Det er lidt flovt, for vi har alt for mange forskellige systemer til
                                                        at lave back-up. Det er nok lidt uorganiseret. Vi bruger både
               “Det ville være vigtigt, at
                                                        USB-sticks, dvd’er, og cd’er, og jeg tror ikke, at vi altid ved, hvor
               eksisterende apparater passer
                                                        de egentlig ligger. Sidst da vores computer brød ned, besluttede
               ind i den her løsning. Hvis jeg
                                                        vi os egentlig for at få mere styr på det... men.”
               skal købe forudbestemte
               produkter, som jeg måske
                                                                                                               (Ernst, 60 år)
               ikke kan lide udseendet af, så
               duer det ikke. En ting, der kan
               gøre både mig og børnene                 ‘Information overload’ og for mange valg
               små-irriterede er, at hvert
               apparat har sin egen platform,           “Nogle gange kan det bare blive for meget... Lidt som dengang,
               og de ikke kan snakke                    hvor vi gjorde soveværelset til TV-frit område... Eller
               sammen - at man har de her               eksempelvis når begge drenge insisterer på at spille på deres
               lukkede systemer. Lav dog                bærbare ude i køkkenet, mens jeg laver mad, det er bare
               noget så tingene kan tale                trælst... det kan være, vi snart skal gøre køkkenet computerfrit
               sammen.”                                 område.”

                               (Anders, 43 år)                                                                 (Helle, 47 år)
DATA ANALYSIS
Aspinwall Classification System

   Replacement rate (How frequently is the product
    repurchased?)

   Gross margin (How much profit is obtained from
    each product?)

   Buyer goal adjustment (How flexible are the buyers'
    purchasing habits with regard to this product?)

   Duration of product satisfaction (How long will the
    product produce benefits for the user?)

   Duration of buyer search behaviour (How long will
    consumers shop for the product?)
CREATING UNIQUE VALUE


  Value




                        Ease
WHO CAN
BUILD MY
STUFF?
•    Electronics
                  •  MIT Fab labs –e.g. fablab.se (Interactive
WHO CAN              Institute & KP)
                  •  Handels og Ingeniør Høgskolen i Herning/
                     Aarhus Tekniske Uni ++

BUILD MY          •  DIY: Tikitags;Make Magasine; Arduino

           •    Plastics/Plaster/Rubber

STUFF?            •  Object 3D printers
                  •  3D kopi - 3kopi.dk
                  •  shapeways.com

           •    Special Materials
                  •  Liquid Wood: Tecnaro.de
                  •  Glass/Metals: Lynfabrikken
                  •  Paper: Ken Munk (kennmunk.com)

           •    Web applications/Software
                  •  Elance.com
                  •  Host of other developers (e.g. Headfitted.dk; g-
                     antssoft.com (10USD/hour); webtechies.net
                     (USD15/hour); bhanguz.com (20USD/hour))

           •    Cad Models/Graphics/Video/Design
                  •  Elance.com
                  •  Århus Tekniske Skole/Journalist Høgskolen ++
                  •  Kristian Kettner/Ken Munk/ oddfischlein.com/
                     other local developers

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Product Development 230109

  • 2. •  Electronics •  MIT Fab labs –e.g. fablab.se (Interactive WHO CAN Institute & KP) •  Handels og Ingeniør Høgskolen i Herning/ Aarhus Tekniske Uni ++ BUILD MY •  DIY: Tikitags;Make Magasine; Arduino •  Plastics/Plaster/Rubber STUFF? •  Object 3D printers •  3D kopi - 3kopi.dk •  shapeways.com •  Special Materials •  Liquid Wood: Tecnaro.de •  Glass/Metals: Lynfabrikken •  Paper: Ken Munk (kennmunk.com) •  Web applications/Software •  Elance.com •  Host of other developers (e.g. Headfitted.dk; g- antssoft.com (10USD/hour); webtechies.net (USD15/hour); bhanguz.com (20USD/hour)) •  Cad Models/Graphics/Video/Design •  Elance.com •  Århus Tekniske Skole/Journalist Høgskolen ++ •  Kristian Kettner/Ken Munk/ oddfischlein.com/ other local developers
  • 3. TASK: DEVELOP A PRODUCT   Suggested Technologies: Tikitag.com arduino.cc Papervision3d
  • 4.   In Marketing, a product is anything that can be offered to a market that might satisfy a want or need.   In Retailing, products are called merchandise.   In Manufacturing, products are purchased as raw materials and sold as finished goods.   Commodities are usually raw materials such as metals and agricultural products, but a commodity can also be anything widely available in the open market.
  • 5. AGENDA   Introductory briefing   Demo Lab   Method   Learning by building
  • 8. 25-50 people   CPH+AAR (+SFO)   2500+ int. Network   250 members   6 knowledge banks   Daily tech blogs (www.labconfidential.dk)   4 conferences PA   4 magazines PA   300+ talks PA Innovation&Projekt Green Tech Business Education Events&Medier Tech&Trends Care Tech- Ware sperience Working Media Tomorrow Home
  • 10. Easy Work Mobile Work Working Tomorrow Auto Work Body Work
  • 11. METHOD RAPID PROTOTYPING & USERDRIVEN INNOVATION
  • 12. PROCESS Eksterne eksperter Designit Community Innovation Lab og Netværk af brugere, TDC’s netværk der inddrages via web. eller analysepartnere. 1 TDC og Ilab 2 Ilab foretager 4 Ekspertworkshop 3 Brugerinddragelse formulerer indledende research på baggrund af data problemfelter og og briefing af Ilab & Designit emneområder analysepartner Ilab, Designit og TDC 5 Konceptudvikling 6 Test af koncepter 7 Videreudvikling og og beskrivelse og brugsscenarier justering af koncepter af brugsscenarier Ilab TDC TDC
  • 13. PROCESS Get a good idea together Evolve your product in dialogue Launch Keep evolving
  • 14. RAPID USER INNOVATION SCRUM OFFERS:   Instant value for cash   No hostages   Consumer pull
  • 15. Physical products vs. Services:   Freemium models often carry higher starting costs   Product Evolution requires more time/logistics   User feedback is instantaneous and brutal
  • 16. PROTO TYPES Working Model Concept Model   Usage   Looks   Experience   Imagination   Technology   Form   Engineering   Design
  • 18. BAG SCOOP = NEW DESIGN
  • 20. EXPLORATIVE STUDIES Træt af besværlig opsætning og brug For mange fjernbetjeninger “Jamen jeg har helt opgivet. Når man først “Jeg kunne godt se min mobil som en universel har fået det hele tilsluttet, og det virker, så fjernbetjening, så kunne jeg indstille den med orker man ikke at skulle til at skjule alle genveje og det hele. Den har jo også en skærm, kablerne. Hvorfor skal det også være så og så har jeg den jo altid på mig, og så kan jeg besværligt? Jeg skal jo stort set forbinde alle tænde og slukke alle apparater med den… også mine produkter for at kunne se downloadede lyset. Det kan godt være den er mindre, men film på min fladskærm, få lyden ud af mine den er stadigvæk mere praktisk end en bærbar.” højtalere osv.” (Jacob, 27 år) (Martin, 25 år) Stort back-up behov Vil have kontrol og selv bestemme produktbrands “Det er lidt flovt, for vi har alt for mange forskellige systemer til at lave back-up. Det er nok lidt uorganiseret. Vi bruger både “Det ville være vigtigt, at USB-sticks, dvd’er, og cd’er, og jeg tror ikke, at vi altid ved, hvor eksisterende apparater passer de egentlig ligger. Sidst da vores computer brød ned, besluttede ind i den her løsning. Hvis jeg vi os egentlig for at få mere styr på det... men.” skal købe forudbestemte produkter, som jeg måske (Ernst, 60 år) ikke kan lide udseendet af, så duer det ikke. En ting, der kan gøre både mig og børnene ‘Information overload’ og for mange valg små-irriterede er, at hvert apparat har sin egen platform, “Nogle gange kan det bare blive for meget... Lidt som dengang, og de ikke kan snakke hvor vi gjorde soveværelset til TV-frit område... Eller sammen - at man har de her eksempelvis når begge drenge insisterer på at spille på deres lukkede systemer. Lav dog bærbare ude i køkkenet, mens jeg laver mad, det er bare noget så tingene kan tale trælst... det kan være, vi snart skal gøre køkkenet computerfrit sammen.” område.” (Anders, 43 år) (Helle, 47 år)
  • 22. Aspinwall Classification System   Replacement rate (How frequently is the product repurchased?)   Gross margin (How much profit is obtained from each product?)   Buyer goal adjustment (How flexible are the buyers' purchasing habits with regard to this product?)   Duration of product satisfaction (How long will the product produce benefits for the user?)   Duration of buyer search behaviour (How long will consumers shop for the product?)
  • 23. CREATING UNIQUE VALUE Value Ease
  • 25. •  Electronics •  MIT Fab labs –e.g. fablab.se (Interactive WHO CAN Institute & KP) •  Handels og Ingeniør Høgskolen i Herning/ Aarhus Tekniske Uni ++ BUILD MY •  DIY: Tikitags;Make Magasine; Arduino •  Plastics/Plaster/Rubber STUFF? •  Object 3D printers •  3D kopi - 3kopi.dk •  shapeways.com •  Special Materials •  Liquid Wood: Tecnaro.de •  Glass/Metals: Lynfabrikken •  Paper: Ken Munk (kennmunk.com) •  Web applications/Software •  Elance.com •  Host of other developers (e.g. Headfitted.dk; g- antssoft.com (10USD/hour); webtechies.net (USD15/hour); bhanguz.com (20USD/hour)) •  Cad Models/Graphics/Video/Design •  Elance.com •  Århus Tekniske Skole/Journalist Høgskolen ++ •  Kristian Kettner/Ken Munk/ oddfischlein.com/ other local developers