2. Service Industry
Delivery of services (buying an
airline ticket or stocks) can be
done 100 percent electronically,
with considerable cost reduction
potential. Therefore, online
services is growing very rapidly.
3. Ordering Journal Electronically
Typically universities contact an agent to
place order for journals, who consolidate
orders from many universities than contact
publishers. Publisher delivers the journal
up to his convinces.
The process was slow and expensive
Online ordering of journals
save 80% time and cost.
EDI and EFT are used to confirm orders
4. Broker Based Services
Brokers usually work for commission
Brokers Companies in service industry, sells
even before internet.
Agents can be automated and serve value
added services.
Broker provide many services like: information
providing, collect money, providing health safety
and insurance assistance.
Travel agents
Job placements agencies
Insurance companies
Stock markets
5. Travel and Tourism
Travel industry is expanding rapidly
In traditional way getting right information at right
time is difficult.
Computerized airline reservation system is
largest non-military information system
A planned travel trip save considerable amount.
Internet is ideal place to plan, explore and
arrange any trip.
On internet free information is accessible any
time, any place
6. Travel and Tourism
Services provided
Direct Services from airline and hotels
Fare comparisons / best deals
Information about reservation/ purchasing tickets,
available Accommodations
Driving directions/ route locators
Virtual tours
Travel magazines
Travel news
Business and place locators
Currency conversions
7. Travel and Tourism:
Impact on the travel industry
Lower cost trips
Information and Tickets at home
Paperless tickets
Personalized services
Helping customers efficiently
Travel agencies will disappear
New bread of organization will appear :
travel superstore , with intelligent agents
8. Employment placement and job market
Job market is volatile where supply and demand are
frequently unbalanced
The internet offers a perfect environment for job seekers,
companies searching for employees.
Other driving forces:-
Cost: advertising cost is very high
Minimum information transferred
Life of ad is one day
Limited area is covered in ads
Data loss and out dated material is common
Finding and matching applicants is time taking
Speed is slow
9. Employment placement and job market
Main Elements of job markets:
Job seeker,
Organizations and recruiting firms
Government agencies and institutions,
Advantages of EC job seekers
Information of large number of jobs
Quick communication, any place any time
Post resume for large distribution
Direct access to big organizations
Free services , resume makers, interviews trainers
10. Employment placement and job market
Advantages for employers
Large database of job seekers
Save on advertising
Lower cost of short listing
Easy finding of highly skilled
Equally opportunity
Services available
Can find job by locations
By classifications
Carrier planning, guidance by counselors
Forums and newsgroups
Intelligent agents search by keywords through resume
11. Real estate
Real estate transactions are an ideal area for e-
commerce. The customer can view many properties,
sort and organize properties according to preferences
and
can preview the exterior and interior designs of the
properties shortening the search process.
Builder demonstrate three dimensional models, virtual
walk through models
Maps and town planning
Buying selling commercial and residential
paper work for closing transaction
Rental deals
Mortgage and loans
12. Trading stock online
Stocks, bonds, mutual funds commodities
Free information, no biased brokers
Online: Buy, sell, margin or cash, limit price,
Initial public offerings (IPOs)
Advice of guru, market research journals
Mutual funds
Earning estimations, graphical representation of
trend lines
13. Cyber banking and personal finance
Electronic banking, also known as cyber banking
includes various banking activities conducted from home
or a business instead of at a physical bank, physical
banking or branch banking is on the decline due to its
expenses.
International and Multiple-Currency Banking.
International banking and the ability to handle trading in
multiple currencies, transfers of electronic funds and
electronic letters of credit are critical for international
trade.
Online Securities Trading can be placed from
anywhere, any time. Investors can find a considerable
amount of information regarding a specific company or in
a mutual fund.
14. Cyber banking services offered
Current account balance at any time
Pay bills
Handle your finance while traveling
ATM
Download bank statement
15. Auctions
Liquidation , collector items and a chance
to sell almost any thing drive this market.
Auctions types are diverse and seller
reached to millions.
Direct sales : Lower entry barriers
B2B
Intelligent agents are employed in
monitoring auctions and placing bids
strategically.
16. Online Publishing, Knowledge
Dissemination
Online publishing—the electronic delivery
of newspapers, magazines, news, music,
videos, and other digitizable information
over the Internet
Mainly used for disseminating information and
for conducting sales transactions interactively
Includes customized material that the reader
will receive free, or for a fee
17. Online Publishing (cont.)
Publishing music, videos, and games
Major issue is payment of intellectual
property fees
Peer-to-peer (P2P) model—people swap
files
3rd
-party organizer are in violation of
copyright laws (Napster)
18. Electronic Books
E-book—a book in digital form that can
be read on a computer screen
Human readers must have an e-book reader:
Adobe Acrobat eBook Reader
Microsoft Reader
MP3
Portable and convenient to carry—7to 700 e-books on one
CD-ROM
Can be updated frequently
Contain up-to-the-minute information
Are easy to search
Edutainment: combination of education
and entertainment
19. Significant Investment in E-Learning
Technologies, DL and VU
E-learning—the online delivery of
information for purposes of education,
training, knowledge management, or
performance management
Challenges of e-learning
Learner’s challenge is to change the mindset of
how learning typically takes place
Content provider’s challenge is to make learning
more interactive and engaging
20. E-Learning (cont.)
Benefits of e-learning—the great equalizer
Eliminates barriers of time, distance,
socioeconomic status
Individuals take charge of their own lifelong
learning experience
E-learning provides a new set of tools that
add value to traditional learning modes
Does not replace the classroom setting, but
enhances it
21. E-Learning (cont.)
E-learning also used in the business
environment
Provides a superior learning and
communication model that:
Increases access to learning
Provides clear accountability for all participants
Reduces costs
Equips employees with the knowledge and
information needed to help increase customer
satisfaction
22. Knowledge Management Grows Up
Knowledge management (KM)—the process
of capturing or creating knowledge, storing it,
updating it constantly, and interpreting and
using it whenever necessary
Knowledge base—the repository for an
enterprise’s accumulated knowledge
Promotes an integrated approach to the process
of identifying, capturing, retrieving, sharing,
evaluating enterprise information assets:
Documented
unspoken expertise stored in individuals’ heads