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Three ways to break down
silos in your agile organisation
Ux Budapest
Emily Webber
@ewebber
emilywebber.co.uk / tacitlondon.com
Hello. I’m Emily :)
@ewebber
@ewebber
Photobyjoinash
@ewebber
<homogenous group> 

are rubbish at ….
@ewebber
•Silos in your organisation
•Silos between teams
•Silos in your teams
Three types of silos
Silos in
organisations
@ewebber
@ewebber
@ewebber
@ewebber
PROGRAMMEPROGRAMME
@ewebber
PROGRAMME
COMMUNITY
OFPRACTICE
How you do it
Whatyoudo
PROGRAMME
Communities of practice
PhotobyStewartButterfield
People in the same
organisation doing the
same thing don’t always
share what they know
@ewebber
The Knowledge iceberg
@ewebber
The Knowledge iceberg
@ewebber
Learning is treated as
an individualistic
activity
PhotobyEmoryMaiden
@ewebber
@ewebber
PhotobyRufino
“From observing others
one forms an idea of
how new behaviours are
performed, and on later
occasions this coded
information serves as a
guide for action”
Albert Bandura

Social Learning Theory
The community brain
@ewebber
Not collaborating
means missing out on
better things
PhotobyJonathan
@ewebber
@ewebber
Photobygomagoti
“Teams of people have a
collective intelligence
that is independent of
individual intelligence
and greater than
individual intelligence.”
Alex “Sandy” Pentland
@ewebber
People need a support
network to keep them
motivated
PhotobyJonathan
@ewebber
PhotobyJonathan
@ewebber
“Absence of 

support is taken 

as a sign of 

mass rejection”
Matthew D. Lieberman Social: Why our brains
are wired to connect
@ewebber
A community of practice is group of people who
share a concern or passion and
• support each other
• learn together
• share knowledge
• collaborate and create better practices
• join up parts of the organisation
@ewebber
Building Successful
Communities of Practice
Discover How Connecting
People Makes Better
Organisations
tacit.pub/tacitbooks
Silos between
teams
@ewebber
@ewebber
A multidisciplinary team has all the roles it
needs to design, build and operate a service
PhotobySu-Lin
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
Photobygomagoti
“as a team gets bigger,
the number of links that
need to be managed
among members goes
up at an accelerating,
almost exponential rate.
It’s managing the links
between members that
gets teams into trouble.”
Robin Dunbar@ewebber
@ewebber
Photobyzacktionman
@ewebber
Security
and risk
Business
operations
Policy
Legal
Users
Public
relations
Finance
Suppliers
Ops
@ewebber
PhotobyKaterinaHlavata
@ewebber
A sprint simulation
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
@ewebber
What really happens
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Legal Marketing Security
@ewebber
Nothing has been finished
@ewebber
The Agile team onion
@ewebber
Core team
Deliver the thing
@ewebber
Purpose: 

Delivery of digital services
Communication: 

Daily (all stand-ups, retrospectives,
planning, show and tells)
Co-located: 

Daily, all day
@ewebber
Collaborators
specialist information,
assurance as needed,
reduce dependencies
and blockers
@ewebber
Purpose: 

Bring in specialist information to assist the
delivery, assurance as needed, reduce
dependencies and blockers (open doors)
Communication: 

Regularly (stand-ups, retrospectives, planning,
show and tells)
Co-located: 

On a regular basis ~ 2 days a week
@ewebber
Supporters
keep informed, feed into
broader organisational
priorities
@ewebber
“Working directly with the legal team, with
a greater understanding of each other’s
challenges and constraints, led to some
pretty important successes for online
voter registration and the people using it.”
- Pete Herlihy product manager for online voter registration
@ewebber
Silos in your team
@ewebber
@ewebber
Customer
(business)
Designer
Developer
QA/
Tester
User
Handoffs in a waterfall project
@ewebber
@ewebber
Knowledge
Handoffs0 1 2
50% knowledge lost in handoffs
3 4
Poppendieck, Mary and Tom. Implementing Lean Software Development: From Concept to Cash
@ewebber
Customer
(business) Designer Developer
QA/
Tester
User
An early agile team
@ewebber
Customer
(business) Designer Developer
QA/
Tester
User
Key person dependencies
Deepspecialistskills
@ewebber
Broad understanding
T-shaped people
@ewebber
Person A Person B Person C Person D Person E Risk
Skill 1 3 1 1 3 3
Skill 2 0 1 3 1 3
Skill 3 1 2 3 3 3
Skill 4 1 3 0 2 2
Staff liquidity
HT Chris Matts
PhotobyMenloInnovations
Pairing
@ewebber
PhotobyKashifJohn
Shadowing people to
learn about what they do
@ewebber
PhotobyRyanRoberts
Help each other out
(even when it’s not
your specialty)
@ewebber
Silos are bad
@ewebber
@ewebber
Photobyjoinash
Communication and
empathy will help
break them down
Thank you.
Emily Webber
@ewebber
emilywebber.co.uk / tacitlondon.com

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