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The Case for a Web Governance Audit:  Your 360 Degree  Performance Review Kathy McShea 2008
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Common   audit triggers Audit Time! Team  Building Mandate New  Leadership Arrives Strategic  Plan  Rewrite Budget  Cycle  Opportunity Risk  Mgt Directive Change  Management Time for an Audit!
Web management obstacles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web management opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Governance Defined ,[object Object],[object Object],[object Object],[object Object]
The framework rules roles relationships
First Principles ,[object Object],[object Object],[object Object]
Governing processes Manage  Program Plan/Execute Initiatives Improve  Services Clear structure for monitoring operations Lifecycle management for documentation Policy adoption and adherence ,[object Object],[object Object],Set standards Implement > Monitor Recognize success
Best Practices for Structure model
Charter Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Core processes Provide   Valuable Content Help People  Find Information Leverage the  Feedback Loop Trust - Transparent - Reviews - Links Confidence - Content - Font - Graphics Confidence -Navigation - Search - Efficiency Awareness - Accessible ,[object Object],[object Object]
Expert Review ,[object Object],[object Object]
Enabling processes Care for People  IT Support Infrastructure Staffing  Training and support   Site performance Program management & oversight procedures Resource & Asset Mgt. Publishing tool Requirements gathering   Budget and spending controls Enterprise architecture markers Domain administration
Do You Know Your Web Status? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
example What if you had a dashboard?
The Method ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits   of an Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project   Timetable Kick-off; Documents; Survey Expert Review Expert Review Interview stakeholders Analyze findings Write report Deliver report Brief leaders Recommendation : Schedule 8 weeks total. A one week buffer guards against unexpected delays.  An optional stakeholder workshop briefing can be added to follow the leadership briefing  Dependencies :  Based on 12 primary stakeholders, with interviews of one to two hours each
Common   audit triggers Audit Time! Team  Building Mandate New  Leadership Arrives Strategic  Plan  Rewrite Budget  Cycle  Opportunity Risk  Mgt Directive Change  Management Time for an Audit!
What are YOU ready for? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?
Contact us ,[object Object],[object Object],[object Object],[object Object]
About Us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Emerald Strategies Inc., founded in 2001, is a woman-owned Web management consulting firm that delivers high-impact communications... Our Focus :  We make public sector organizations stronger

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The Case for a Web Governance Audit

  • 1. The Case for a Web Governance Audit: Your 360 Degree Performance Review Kathy McShea 2008
  • 2.
  • 3. Common audit triggers Audit Time! Team Building Mandate New Leadership Arrives Strategic Plan Rewrite Budget Cycle Opportunity Risk Mgt Directive Change Management Time for an Audit!
  • 4.
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  • 7. The framework rules roles relationships
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  • 10. Best Practices for Structure model
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  • 14. Enabling processes Care for People IT Support Infrastructure Staffing Training and support Site performance Program management & oversight procedures Resource & Asset Mgt. Publishing tool Requirements gathering Budget and spending controls Enterprise architecture markers Domain administration
  • 15.
  • 16. example What if you had a dashboard?
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  • 19. Project Timetable Kick-off; Documents; Survey Expert Review Expert Review Interview stakeholders Analyze findings Write report Deliver report Brief leaders Recommendation : Schedule 8 weeks total. A one week buffer guards against unexpected delays. An optional stakeholder workshop briefing can be added to follow the leadership briefing Dependencies : Based on 12 primary stakeholders, with interviews of one to two hours each
  • 20. Common audit triggers Audit Time! Team Building Mandate New Leadership Arrives Strategic Plan Rewrite Budget Cycle Opportunity Risk Mgt Directive Change Management Time for an Audit!
  • 21.
  • 23.
  • 24.