The course is designed for executives, managers and those who organises operations. Best suitable for IT service companies, as well as for those from different indutries that have distributed offices. Based on experience of work in various process approach frameworks (CMMI, ISO, ITIL, PMI, etc.) Location - Ukraine. Language of the cource - Russion. Program and rgistration: http://bit.ly/2wmMWdT

1. Process Management
@AdvanceIT
course details
ADVANCEIT - school for IT managers of tomorrow

2. My name is Elena Petrova
I am a co-founder and program development manager at AdvanceIT -
the training center for managers in Ukrainian IT companies.
◉ Having a background as Business Process Analyst
◉ Participating in the company assessment for CMMI L3
◉ Consulting IT businesses on operational processes
we included our process consulting experience in Process
Management course for your business development.
Nice to meet you!

3. What is ADVANCEIT
ADVANCEIT is a training center for IT managers. We present advanced
management courses in four dimensions that amplify each other:
Client Management
Product Management
Process Management
Strategic Management
All the courses are cross functional and business oriented.
The goal is to improve the efficiency of your management team in implementation of
the company strategy and adding value for your clients.
ADVANCEIT

4. Why Process Management?
◉ Get Goal-oriented
◉ Understand the Value Stream
◉ Realize how the company operates and how you can help it to excel
◉ Understand how to build efficient processes
◉ Know what to measure and why, how to evaluate metrics
◉ Make decisions responsibly
◉ Implement improvements
◉ Assure quality of product and service
◉ etc….
ADVANCEIT

5. Process Management course
content
1. Process Approach in Management: history and current state
2. Business Process: models, Org Structures
3. Process Analysis & Modeling
4. Quality Management System and tools for process support
5. KPI and Metrics for Process/Product Quality and Control
6. Process Audits and Process Improvements
7. Responsible Decision Making using numbers and facts
◉ Practice at each session.
◉ Home work to be implemented in your work environment.
ADVANCEIT

6. Process Management course
feedbacks
Serg, COO, IT outsourcing company
“Now I have concrete action plan, strategic sessions dates and agendas where processes will be evaluated and
metrics established. The course has helped me a lot!”
Natalyia, Customer Support Director, B2B product development company
“During the course I’ve specified our core business process, analyzed value stream and identified areas of
improvements, defined the QMS structure. I do value practical cases from the mentor and colleagues. Special
thanks to individual approach and help with my specific case with distributed teams! ”
Irina, Project Manager, B2C product development company
“I felt something was wrong in our process of delivering service. I was trying to reinvent the wheel to fix that. Due
to the course I’ve realised where and why I failed and what are my next steps. I have applied new knowledge at
right away, tried approaches and tools and got valuable feedback from the course mentors and the group!”
ADVANCEIT

7. Sergiy Povolyashko
◉ PMI PMP,
◉ ISO 27001 ISMS,
◉ Leading role in CMMI L3 implementation
◉ CTO at TEAM International (www.teaminternational.com)
◉ Founder at IT-Tuning (www.it-tuning.com), process consulting
◉ Co-founder at training-center AdvanceIT (advance.it-tuning.com),
advanced management courses
Process Management course
lead trainer & mentor

8. Process Management course
details
◉ Course start: september 2017
◉ Schedule: once a week, 9:00 am -12:00 pm
◉ Place: Kharkiv, Garshina str. 9, ground floor, main entrance
◉ People in group: 10-15
◉ Duration: 8 weeks (8 lessons)
◉ Number of training hours: 24
◉ Approach to learning:
○ Each lesson includes: in class - lecture, practice, home work results revew,
recommendations; home work - tasks for individual work during a week.
○ For the entire course: “Just do it” principle for real business/work processes analysis,
design, implementation and improvement.
ADVANCEIT

9. Process Management course
service delivery & payments
◉ Course price is $399 per person
◉ Group discounts: 2 people from one company have discount 5%, 3+ people
from one company have discount 10%.
◉ Payment is expected 1-2 weeks before the course start.
ADVANCEIT

10. Process Management course
additional service
◉ The lessons are video recorded and provided to you for individual view along
with other materials of the lesson:
○ Slides of presentation
○ Templates of materials
○ Additional materials to study
◉ Mentors are available and appreciate the communication on the course topics
via Skype during the entire course duration and after its completion.
◉ You have special conditions for next courses with AdvanceIT.
ADVANCEIT

11. For more details visit our website (in Rus)
http://advance.it-tuning.com
Follow us
◉ https://www.facebook.com/advanceit.tuning/
◉ https://www.linkedin.com/company-
beta/1615599/
Other services: Corporate audits & consulting (Eng)
Questions?
ADVANCEIT

12. Client Assistant:
Alona Parenchenko
T.: +38 093 044 16 00
email: parenchenko@gmail.com
skype id: alenaparenchenko
Mentor of the Process Management course:
Elena Petrova
T.: +38 095 730 10 25
email: ep@it-tuning.com
skype id: elle-nka
Contacts:
ADVANCEIT