The document outlines the responsibilities and duties of the Quality Assurance Manager position at Efficy, which was created to improve project delivery quality and standardize project management processes. The Quality Assurance Manager is responsible for enforcing methodology and guidelines, supervising and coaching staff, ensuring consistent and best practice solutions, and proposing improvements. Their duties include guaranteeing quality of delivery for various project teams, communicating and training teams, reviewing solution designs, and organizing audits.
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Charte de Qualité Efficy CRM
1. Efficy Charter of Quality
To improve project delivery quality and standardize project management processes,
the position of Quality Assurance Manager was opened within the Efficy project team.
As a Quality Assurance Manager, I am committed to ensuring consistent quality of delivery of
projects for our customers by:
– Enforcing EFDM methodology & related guidelines within the project team
– Supervising, coaching and following up staff on their application on projects
– Coordinating best practices design, functional as well as technical
– Ensuring that solutions are consistent and delivered according to best practices
– Supporting other team members with their solution design by being a referent or a counselor
My responsibilities and duties are to:
– Guarantee the quality of delivery of each project team: BE, FR, NL, CH
– Propose improvements to the current EFDM methodology
– Communicate and train project teams accordingly
– Improve solution design best practices
– Ensure that technical best practices are defined and followed
– Coordinate project cases resolution
– Coordinate code reviews within the teams
– Reviews solution designs of major projects and validate that best practices are respected, upon the consultants’
requests
– Answer questions from project team members about solution design and functional aspects of the product
– Organize functional and technical project audits and define an action plan
Quality Assurance Manager
Pierre-Philippe Fouret