The document provides information about ETH Zurich Library and its efforts in innovation and project management. It discusses ETH Zurich as an institute of technology and science with over 18,500 students. It then describes ETH Library, which has main and special libraries containing over 7 million holdings. The library has undertaken various innovation initiatives like introducing an ideas management process, project management standards, and launching projects like refreshing the Knowledge Portal and developing the ETHorama tool to enhance access to electronic holdings. It also discusses piloting e-lending of e-books to external users, which started with 26,000 e-books and saw increasing uptake over time.

1. ||
Gabriella Padovan
gabriella.padovan@library.ethz.ch
Innovation and project management at
ETH Library

2. ||
ETH Zurich - Swiss Federal Institute of
Technology
Founded 1855
 University for technology and the
natural sciences
 Driving force of industrialisation in
Switzerland
Today
 More than18‘500 students from 110
countries, including 4‘000 doctoral
candidates
 About 500 professors teach and
conduct research in engineering,
mathematics, natural sciences, and
social sciences…
04/05/2016Gabriella Padovan 2

3. ||
ETH-Bibliothek – ETH’s library
 Main and 4 special libraries spread over five
locations
 ETH Archive, other archives and special
collections
The physical library
 7.9 Mio Holdings, including 3 Mio volumes, 5’400
subscribed print journals
 Images, archival material, maps, manuscripts,
drawings and prints
The electronic library
 163’000 e-books, 17’000 e-journals,
 13’000 e-citations, 30’000 e-collections
 400’000 digitised photographs, maps, special
collections
National services hosted
 Consortium of Swiss Academic Libraries
 NEBIS library network
 National digitisation projects like e-rara.ch and e-
periodica.ch
ETH-Bibliothek – Swiss centre for technical and
scientific information
04/05/2016Gabriella Padovan 3

4. ||
1919
1922
1936
1972
19661950
1990
2014
2014
1929
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Change – a constant topic in the library
http://doi.org/10.3932/ethz-a-000022103 ETH-Bibliothek: Frank Blaser
ETH-Bibliothek: Frank Blaser
http://doi.org/10.3932/ethz-a-000014323
http://doi.org/10.3932/ethz-a-000016793http://doi.org/10.3932/ethz-a-000014061http://doi.org/10.3932/ethz-a-000014065
http://doi.org/10.3932/ethz-a-000014060http://doi.org/10.3932/ethz-a-000014058
http://doi.org/10.3932/ethz-a-000013203

5. ||
Change with respect to usage
0
250'000
500'000
750'000
1'000'000
1'250'000
1'500'000
1'750'000
2'000'000
2'250'000
2'500'000
2'750'000
3'000'000
3'250'000
3'500'000
3'750'000
4'000'000
4'250'000
4'500'000
4'750'000
5'000'000
5'250'000
5'500'000
5'750'000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Usage of products ETH-Bibliothek 2004 – 2014
Loans (printed documents)
Document delivery
subito, FIZ
Accesses library website
Accesses databases
Accesses licensed electronic journals
Accesses ETH E-Collection (PDF downloads)
Accesses e-books
04/05/2016Gabriella Padovan 5

6. ||
Director
Dr. R. Ball
Collections and
Archives
Dr. S. Wiederkehr
Customer
Services
Dr. A. Piguet
Media and IT
Services
A. Kirstein
Innovation and
Development
Dr. F. Regner
4 supporting units
Change with respect to organisation
04/05/2016Gabriella Padovan 6

7. ||
 Top down
 Clear signal by change of
organisation through
reorganisation in 2014
 Embedded in organisation
 Connected to process and
product management
 Bottom up
 Participation in forward-looking
evaluations
 Support of internal project
proposals
 Networking in- and outside of
library
14/07/2016Gabriella Padovan 7
Introduction of Innovation Section

8. ||
Innovation and
Development
Innovation and
Project
Development
Web and Digital
Media
 Idea Management
 Project Management Office
 Methodology
 Monitoring of projects
 Review of project proposals
 Conduct projects
 Run Social Media
 Run the library’s website of the
Knowledge Portal
 Trend watch by reading journals,
blogs and attending conferences
 Cooperation in NMC trend report
library edition
Section’s Organisation and Tasks
04/05/2016Gabriella Padovan 8

9. ||
Description
1. New idea is handed in
2. Further investigation by manger
of ideas’ pool if necessary
3. Management decides once a
month on new ideas
4. Idea is handed over to
appropriate unit
5. If all works well it is
accomplished in due time
6. Some ideas are set back (more
clarification required, workload,
not suited,…)
7. Some ideas are rejected, as a
result of management’s
discussion
04/05/2016Gabriella Padovan 9
Ideas’ management – Overall Process
Lifecycle of ideas

10. ||
How to hand in ideas
 Everyone working at ETH
Library is invited to hand in
his/her work-related ideas
during the year.
 There are no rules to be
followed like explaining the aim,
benefits, how to reach the goal
or anything similar.
 The entry is visible to all staff
and not anonymous.
 Decisions of the management
are given in written and
explained in person if need be.
Voting by end of year
 All staff members are invited to
vote on the ideas entered into
the ideas’ pool at the end of the
year.
 All ideas – also the rejected
ones ore not yet approved ones
– are open for voting.
 The nomination takes place at
the corporate event in Dec.
 The first, second and third
winners receive a prize.
04/05/2016Gabriella Padovan 10
«Ideas’ pool»

11. ||
Some statistics
Status of ideas since 2009: Total=91
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12. ||
 Library’s project
management method is
based on a light version of
HERMES
 Cascading system which
proceeds according to
phases
 Regular reports to steering
committee are key
(Milestones)
 Support, templates and
guidelines are offered by
PMO
04/05/2016Gabriella Padovan 12
PM Office – Standards and Guidelines

13. ||
Monitoring of Projects
Quarterly monitoring
of each project by
standard criteria:
• Summary of activities
• Assessment of duration,
costs, results and
overall status by traffic
lights
• Description of project
activities and reached
milestone(s)
• Outlook of next steps
04/05/2016Gabriella Padovan 13
- …. [Description]…. -
Project 1
John M.
Project 2
John D. - …. [Description]…. -
Project 2

14. || 04/05/2016Gabriella Padovan 14
Projects – some examples

15. ||
 Customer survey
makes clear that
some changes were
required
 Challenge was: how
to react in a fast way
to changing user
needs and devices
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Knowledge Portal 2010 - 2013
Print Screen of 2010

16. ||
Refresh Knowledge Portal – Mandate
Small Change
«Responsive Design»
Accessibility
Do it fast - in 3 months
RFPs
Conflicting aims
Linkage to Primo
04/05/2016Gabriella Padovan 16

17. || 04/05/2016Gabriella Padovan 17
Print Screen of 2016

18. || 04/05/2016Gabriella Padovan 18
Print Screen of 2016

19. ||
 Innovative development for
selected electronic holdings
of ETH library
 One step further in library
work: enhance indexing by
deepening it -> single pages,
snippets
ETHorama
04/05/2016Gabriella Padovan 19

20. ||
By: Germano Giuliani
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ETHorama Architecture
ETH-Staff
Benutzer
Recherche
Backend User Interface
BIBonMAP
Frontend
REST API (RIB)
Datenfluss
Legende:
HTTP Link
Benutzerinteraktion
Import
Bearbeiten
&
Freischalten
Wissensportal
(Primo)
E-Pics
(Bildarchiv
Online)
E-Rara
retro.seals
Backend (eZ Publish) QuellsystemeFrontend (RIA)
Anzeige /
Ausgabe
GoogleExp.
E-Collection
X-Service
Datenhaltung

21. ||
ETHorama Workflow
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By: Dr. Meda Hotea

22. ||
User experience? – I
Results of eye tracking tests: activity of eyes;
By: usability.ch
04/05/2016Gabriella Padovan 22

23. ||
User experience? – II
Results of eye tracking tests: heat map i.e. retention time
By: usability.ch
04/05/2016Gabriella Padovan 23

24. ||
Launched: http://ethorama.library.ethz.ch
04/05/2016Gabriella Padovan 24
Print Screen of 2016

25. ||
 ETH library’s mandate
to serve «the public»
 Result of customer
survey 2011
 Trend of usage and
development of stock
Why E-Lending?
Based on loan figures
Annual report. ETH library, 2011, p. 34
04/05/2016Gabriella Padovan 25

26. ||
Preparing the pilot
ACM (Association for Computing Machinery)
ACS Symposium Series Online
AGU (American Geophysical Union)
AIAA (The American Institute of Aeronautics and
Astronautics)
AMS (American Mathematical Society)
ASCE (American Society of Civil Engineers)
ASM (American Society for Microbiology)
ASM Materials Information
ASME (American Society of Mechanical Engineers)
Begell Digital Library
Birkhäuser
Brill Academic Publishers
CABI (Centre for Agricultural Bioscience
International)
Cambridge Books Online
Cold Spring Harbor Laboratory Press
CRC Press
De Gruyter
DETAIL
ECCO (Eighteenth Century Collections Online)
Edward Elgar
Elsevier E-Books
Emerald
European Mathematical Society
National Research Council (NRC)
NCCO (Nineteenth Century Collections Online)
OECD iLibrary
Oldenbourg Wissenschaftsverlag / Akademie Verlag
Ovid (Books@Ovid)
Oxford University Press
Palgrave Connect
Pearson Studium
Penn Well
RSC eBook Collection
SAE Digital Library
Safari Tech Books Online
Sage
SciTech Publishing (Imprint von IET)
SEG (Society of Exploration Geophysicists)
Siam Reference Collection
Smithers Rapra
SPIE E-Books
Springer E-Books
Taylor & Francis
Thieme
UTB
Wiley Online Library
Woodhead
World Scientific eBooks
Discuss, explain,
negotiate,….
Future Medicine
Future Science
Gale Virtual Reference Library (Cengage
Learning)
Geological Society of America (GSA)
Geological Society of London
Giardino di Archimede
Hanser
IEEE/IEE electronic library
IET (Institution of Engineering Technology)
Industrial Press
Institution of Civil Engineers (ICE)
IOP (Institute of Physics)
IOS Press Books Online
ISA (International Society of Automation)
ITIL (Best Management Practice)
IWA Publishing (International Water
Association)
JSTOR
Karger
Mary Ann Liebert
McGraw Hill
MIT Press
Momentum Press
IGI Global
Morgan & Claypool
MyiLibrary
Participation in pilot
(conditions)?
Selection of
publishers
04/05/2016Gabriella Padovan 26

27. ||
 De Gruyter
 Morgan Claypool
 Springer
 World Scientific
Publishing
 Start with 26’000 E-
Books
At Pilot’s Start 2014
04/05/2016Gabriella Padovan 27
Search results
Print Screen of 2012

28. ||
After 6 Months – 2014
Users 327
Usages 1’739
Whereof single
e-books
943
E-Books available 26’411
04/05/2016Gabriella Padovan 28
http://www.clownsails.de/web/spezial/siegerpodest.gif

29. ||
“Today” – by the end of 2015
Users 1’646
Usages 5’535
Whereof single
e-books
2’419
E-Books available 53’174
04/05/2016Gabriella Padovan 29
Print Screen of 2016

30. Thank you very much for your attention.
gabriella.padovan@library.ethz.ch