1) Japan has three emergency phone numbers that connect to different emergency response organizations: 110 connects to police, 119 connects to fire and emergency medical services, and 118 connects to the coast guard. 2) There are over 700 emergency call centers in Japan run at the municipal and prefectural levels that receive emergency calls via these numbers, totaling over 17.8 million calls annually. 3) HELPNET is a potential stage 1 emergency call center in Japan that can directly connect emergency calls to over 50 police headquarters and over 500 fire department headquarters via voice and data networks, covering an estimated 98 million people or about 80% of the population.

1. ■□ Confidential
Emergency Calls Handling System
in JAPAN
11th April 2019
JAPAN MAYDAY SERVICE CO., LTD.

2. ■□ Confidential
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Statistics
JAPAN locates;
9,400km to North-East from Dubrovnik
➢ Population 126.3 million … Close to Russia
➢ Area 378,000 km … Larger than Germany
➢ Emergency Calls 17.8 million/year
2
(end of CY2018)
(in CY2017)

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110#
119#
118#
or
or
➢ There are three emergency numbers connect to different organization.
• 110#: Police
• 119#: FRS & EMS
• 118#: Coast Guard
Police
Fire Dept.
Coast Guard
Emergency calls handling system model

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PSAPs
Dispatch
Centers
Comments
Stage 1 0 - No unified emergency number
Fire Dept. 728 1,719 PSAPs are put by municipality
Police 52 1,159 PSAPs are put in each prefectures
Number of PSAPs for e-Call
➢ There is “NO” Stage 1 PSAP in JAPAN.
There are another 11 PSAPs handling by Coast Guard (not for automobile).
< Total Call Volume (not only from automobile) >
119# for Fire Dept. : 8.4 Million call / year
110# for Police : 9.0 Million call / year
(As of 31st March 2019)

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➢ e-Calls shall be sent to both of Rescue Authorities (Fire Dept and Police).
⚫ Rescue Authorities will accept e-Calls only through TPSP call centers.
⚫ Dial-in numbers linked to 110#/119# should be used to connect to them.
⚫ TPSPs can keep using current Dial-in # not linked to 119# unless
each Fire Dept requests to call and informs Dial-in # linked to 119#.
(TPSPs are not allowed to call Dial-in # not linked to 110# for Police Dept.)
⚫ Retrofit e-Call is included in the scope of this Guideline.
➢ Data connection is requested in the Guideline.
⚫ Modification of current data-communication or newly set-up of data
communication system shall be avoided as much as possible due to
time and budget restriction.
⚫ TPSP can use fax instead of data-communication until data-communication
to Rescue Authorities is available.
➢ No Penalty is defined, but strongly encouraged by public authority
to abide by the Guideline.
Main Points of National Guideline

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➢ HELPNET is a third party service mainly focused on automobiles.
➢ It works in case of traffic accidents and also sudden illness on driving.
➢ Over 1.6 million vehicles are already equipped with HELPNET.
HELPNET : Potential Stage 1 PSAP
or
Send data
Police
Fire Dept.
Hospital
SOS
* Estimate the severity rate from sensor
information when an accident occurs,
dispatch a doctor to the site as needed. Air Ambulance
*
Collaboration

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Sequence of Telecommunication
◆ Transmission data
Following optional data must be included to answer Japanese needs:
UN-regulation should permit to add optional data.
• Member information (ID)
• Position/travel trail information
• AACN accident info from vehicle sensors
◆ Reporting sequence
The reporting sequence of HELPNET, fitted to the Japanese infrastructure, differs from e-Call as follows:
• Packet data communications
• Referencing of member info and reporting of phone number info by the center
• Information relay from the center to public agencies
For countries to suit their different national conditions, no detailed requirements for reporting sequence
should be established in any UN Regulations.
HELPNET system was developed with its own transmission data
format and reporting sequences which are different from eCall MSD
because of meeting with requests from the fire and policy agencies.

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In Japan, there are so many highway underpasses and also underground roads
especially in the urban area. Under such circumstances, it was difficult to get an
accurate location by using GPS only, so car navigation system was mandatory before.
(In FY2016, almost 20% of injuries in road traffic crashes were applicable.)
However, it was difficult for any car manufacture to put navigation system on all
automobiles, we started a service to calculate accurate location by using map matching
on the server side in January 2018.
7
Map-Matching on the Server
Position error in case of
underpass or high rise
buildings
Matched with the
actual location
GPS raw data indicates
inaccurate location
points due to high rise
buildings nearby
Results of Map Matching
Travel history by GPS

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• Get the driving distance to the accidental point after losing GPS signal
• Estimate the actual location of the accident by using map matching in the server side
8
Map-Matching on the Server (cont.)
Without Map Matching With Map Matching
Send the actual driving
distance (950m) after
receiving last GPS signal
Based on the information,
950m ahead from the last
GPS information is estimated
to be the actual location
Just use the last GPS
information as the
actual location
In case of an accident in Tunnel

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Conclusion: Aiming for Stage 1 PSAP in JAPAN
52 HQs in nationwide 671 HQs have data capability
Police Fire Dept.
100% coverage in Voice & Data
UN regulation on AECS oblige to connect directly to PSAP with voice and data.
The idea of PSAP in Japan is under consideration by related ministries and agencies.
In Japan, only HELPNET can connect with voice and data directly to Police/Fire HQs.
100% coverage in Voice connection
Data connection is 75% in current
HELPNET
Emergency
Flag
Location N/W
(IP-VPN)
52/52 502/671
98 M people
(about 80%)
By 20 years since the establishment,
JMS constructs a mechanism to
transmit data to the command
station of police and fire department
headquarters nationwide.
Got a designated 0ABJ number
as a telecom carrier, connect
voice channel directly to the
command room of Police & Fire
HQs with emergency flag.

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Thank you!!
Ichiro ANDO
General Manager
Business Planning and Sales Operations Dept.
ando@helpnet.co.jp

12. ■□ Confidential
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References

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Number of Calls
(year-on-year growth)
Connected to Public Institution
Fire Dept Police
Total 30,660 (+59%) 461 (+48%) 1,349 (+35%)
Accident 1,359 (+29%) 373 (+52%) 1,127 (+35%)
Sudden Illness 54 (+8%) 52 (+4%) 3(▲25%)
Incident 81 (+19%) 24 (+71%) 69 (+21%)
Others 29,166 (+63%) 12(+300%) 145 (+39%)
e-Calls in Japan
■ Results of FY2018
1.66 million equipped vehicles as of 31th March 2019 (+0.5 million annually)

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➢ Position info depositing & accident reporting (data/voice communication): Reporting device
➢ Member/vehicle information acquisition: Members Center
➢ Voice communication with reporters & telephoning to public agencies: HELPNET Center
➢ Data transmission between HELPNET Center and public agencies: HELPNET Center, Public agencies
【通報データ】
・位置情報（通報場所）
・位置情報（走行軌跡）
・道路種別
・センサ情報（⊿Ｖなど）
・会員情報（電話番号、名前など）
・車両情報（ナンバー、車種、色など）
Reported data:
・Position info (report site)
・Position info (travel trail)
・Road type
・Sensor info (∆V, etc.)
・Originator ID
Reporting
device
HELPNET
Center
Operator
Data
communication
Member
reporter
Data
communication
Data
communication
Voice
communication
Police car
Members Center
Originator ID
-
Member/
vehicle info
・ ・
Public agenciesReported data:
▪Position info (report site)
▪Position info (travel trail)
▪Road type
▪Sensor info (∆V, etc.)
▪Member info (phone no., name…)
▪Vehicle info (no., model, color…)
Ambulance
消防消防消防消防Fire service
Fire
service
警察警察警察Police
Police
Voice
communication
Report to public agencies (police/fire stations in
jurisdiction)
Services of HELPNET
Info
acquisition
HELPNET System Composition and Functions

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Sequence of Telecommunication
Reporting device Members Center & HELPNET Center
Reported data (originator ID, position)
Calling phone no. to talk
Phone no. for voice communication
Voice communication
Public agencies
(fire/police stations)
Dedicated
IPnet
Circuit
switchednet
Reported data (position, member/vehicle info)
Direct conversation
• Two reporting modes: (a) Automatic reporting at airbag deployment, (b) Manual reporting by original reporter
• Communication starts up by data transmission from the reporting device; an operator at HELPNET Center
finds the situation through voice communication and reports to a public agency.
• In case of automatic reporting (if impossible to converse with the original reporter), the operator calls for an
ambulance.
HTTP/1.1
Voice
communication
Emergency reporting
Voice communication
(notification of the original reporter’s
condition, data transmission)
Packetnet
HTTP/1.1
(Online or FAX)