SlideShare ist ein Scribd-Unternehmen logo
1 von 15
Proactive Accountability
in a Crisis
Dr Tim Baker
www.winnersatwork.com.au
Dr. Tim Baker
In a crisis people pass
the accountability to
their managers. How
can I make team
members more
accountable?
The proactive paradox
Strategies for proactive
accountability
Special offer
Proactive Paradox Process
Agreement
Skepticism
Confirmation
Three Stages of the
Proactive Paradox Process
Shared purpose
Boundary management
Information exchange
Proactive accountability
Four Proactive
Strategies
What is proactive
accountability?
The strategy of proactive
accountability is based on an
understanding that employees can
exercise their initiative and
judgment in certain circumstances.
But when they do act proactively,
the employee does so at their own
risk
Two issues …
 unethical behavior
 crisis management
unethical
behavior
research
It might be damaging to career
It would result in making the
offender harder to work with
The complaint wouldn’t be taken
seriously
Uncertain how to raise the matter
Framework
Creating a code of ethics Establish a protocol
Enable employees Review the code
Crisis management for Proactive Accountability
Leaders often try to
control a crisis with their
normal operating
procedures.
This phenomenon is
called “threat rigidity”
Employees respond by
erecting walls around
their tasks. Open cross-
functional channels of
communication
If leaders are agile in
times of crisis others will
follow.
Engaging the team is
important too.
Collaborative leaders
remind people that
achieving the right
outcome takes priority
over faithfully adhering
to the status quo.
Encouraging people to
ask naïve questions &
constructively challenge
strategies
It’s not only your
immediate team that
you need to
communicate in a crisis.
Improve Performance
by Rethinking Job
Design
Dr Tim Baker
Fri, August 20, 2021
10am – 10:30am AEST
https://www.eventbrite.com.au/e/improve-performance-by-rethinking-job-
design-tickets-158187716719
RRP: $40 + postage
My price TODAY
ONLY: $30
Send me an email tim@winnersatwork.com.au
by COB today.

Weitere ähnliche Inhalte

Was ist angesagt?

Employee engagement
Employee engagementEmployee engagement
Employee engagement
Dani
 
Engagement & Performance: How we have got it all wrong
Engagement & Performance: How we have got it all wrongEngagement & Performance: How we have got it all wrong
Engagement & Performance: How we have got it all wrong
WINNERS-at-WORK Pty Ltd
 
Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability
Pursuing Zero Harm: A Powerful Platform for Embedding Lean CapabilityPursuing Zero Harm: A Powerful Platform for Embedding Lean Capability
Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability
KaiNexus
 

Was ist angesagt? (20)

Five Conversations Framework
Five Conversations Framework Five Conversations Framework
Five Conversations Framework
 
Employee engagement
Employee engagementEmployee engagement
Employee engagement
 
HR 206 week 1 chapter 1 presentation
HR 206 week 1 chapter 1 presentationHR 206 week 1 chapter 1 presentation
HR 206 week 1 chapter 1 presentation
 
Improving systems & creating a continuous improvement culture for high perfor...
Improving systems & creating a continuous improvement culture for high perfor...Improving systems & creating a continuous improvement culture for high perfor...
Improving systems & creating a continuous improvement culture for high perfor...
 
Charlotte Hall - PReCePT Celebration event
Charlotte Hall - PReCePT Celebration eventCharlotte Hall - PReCePT Celebration event
Charlotte Hall - PReCePT Celebration event
 
11 steps for social behaviour change
11 steps for social behaviour change11 steps for social behaviour change
11 steps for social behaviour change
 
Improving Engagement Through Feedback
Improving Engagement Through FeedbackImproving Engagement Through Feedback
Improving Engagement Through Feedback
 
Engagement & Performance: How we have got it all wrong
Engagement & Performance: How we have got it all wrongEngagement & Performance: How we have got it all wrong
Engagement & Performance: How we have got it all wrong
 
Practical KM Strategy And Tactics
Practical KM Strategy And TacticsPractical KM Strategy And Tactics
Practical KM Strategy And Tactics
 
Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability
Pursuing Zero Harm: A Powerful Platform for Embedding Lean CapabilityPursuing Zero Harm: A Powerful Platform for Embedding Lean Capability
Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability
 
Michael quinn kaiser : Three reasons why mediation in the workplace works
Michael quinn kaiser : Three reasons why mediation in the workplace worksMichael quinn kaiser : Three reasons why mediation in the workplace works
Michael quinn kaiser : Three reasons why mediation in the workplace works
 
Elements of a High Performance Agile Team
Elements of a High Performance Agile Team Elements of a High Performance Agile Team
Elements of a High Performance Agile Team
 
Change bang
Change bangChange bang
Change bang
 
Ppt ch13 gpoc
Ppt ch13 gpocPpt ch13 gpoc
Ppt ch13 gpoc
 
ThinkOn Global - Making Change Sustainable
ThinkOn Global - Making Change SustainableThinkOn Global - Making Change Sustainable
ThinkOn Global - Making Change Sustainable
 
Employee Engagement & Operational Excellence: Two Sides of the Same Coin
Employee Engagement & Operational Excellence: Two Sides of the Same CoinEmployee Engagement & Operational Excellence: Two Sides of the Same Coin
Employee Engagement & Operational Excellence: Two Sides of the Same Coin
 
The Science Behind Resistance to Change: What the Research Says & How it 
Can...
The Science Behind Resistance to Change: What the Research Says & How it 
Can...The Science Behind Resistance to Change: What the Research Says & How it 
Can...
The Science Behind Resistance to Change: What the Research Says & How it 
Can...
 
Organizational Collaboration Survey Results
Organizational Collaboration Survey ResultsOrganizational Collaboration Survey Results
Organizational Collaboration Survey Results
 
Emotional Intelligence Wadhwa Thomason
Emotional Intelligence Wadhwa ThomasonEmotional Intelligence Wadhwa Thomason
Emotional Intelligence Wadhwa Thomason
 
Deliver Measurable Results with Teams
Deliver Measurable Results with TeamsDeliver Measurable Results with Teams
Deliver Measurable Results with Teams
 

Ähnlich wie Proactive Accountability in a Crisis

4A Prevention SystemOverviewDefining the Overall Se.docx
4A Prevention SystemOverviewDefining the Overall Se.docx4A Prevention SystemOverviewDefining the Overall Se.docx
4A Prevention SystemOverviewDefining the Overall Se.docx
gilbertkpeters11344
 
Share with the class the most valuable topic or subject area you l.docx
Share with the class the most valuable topic or subject area you l.docxShare with the class the most valuable topic or subject area you l.docx
Share with the class the most valuable topic or subject area you l.docx
bagotjesusa
 
SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...
SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...
SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...
Penelope Toth
 
The Accepted Level Of Risk In Occupational Safety Final
The Accepted Level Of Risk In Occupational Safety FinalThe Accepted Level Of Risk In Occupational Safety Final
The Accepted Level Of Risk In Occupational Safety Final
DKE1954
 
Human legal compliance and ethical issues of emergency preparedness
Human legal compliance and ethical issues of emergency preparednessHuman legal compliance and ethical issues of emergency preparedness
Human legal compliance and ethical issues of emergency preparedness
BMLP
 
Session 4 - Crisis Management 2-8-2024 1213.pptx
Session 4 - Crisis Management 2-8-2024 1213.pptxSession 4 - Crisis Management 2-8-2024 1213.pptx
Session 4 - Crisis Management 2-8-2024 1213.pptx
MohamedRashad398974
 
Targeted Solutions BMS Profile
Targeted Solutions BMS ProfileTargeted Solutions BMS Profile
Targeted Solutions BMS Profile
Leon Geldenhuys
 

Ähnlich wie Proactive Accountability in a Crisis (20)

4A Prevention SystemOverviewDefining the Overall Se.docx
4A Prevention SystemOverviewDefining the Overall Se.docx4A Prevention SystemOverviewDefining the Overall Se.docx
4A Prevention SystemOverviewDefining the Overall Se.docx
 
Vic ohs greglazzo_safteyleadership_080804
Vic ohs greglazzo_safteyleadership_080804Vic ohs greglazzo_safteyleadership_080804
Vic ohs greglazzo_safteyleadership_080804
 
An assignment in risk management
An assignment in risk managementAn assignment in risk management
An assignment in risk management
 
Share with the class the most valuable topic or subject area you l.docx
Share with the class the most valuable topic or subject area you l.docxShare with the class the most valuable topic or subject area you l.docx
Share with the class the most valuable topic or subject area you l.docx
 
Managing People In Software Environment.pptx
Managing People In Software Environment.pptxManaging People In Software Environment.pptx
Managing People In Software Environment.pptx
 
The woolworths project
The woolworths project The woolworths project
The woolworths project
 
SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...
SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...
SIA Tas Safety Symposium 2017: Doing Safety Better by Doing Less Safety - The...
 
The Accepted Level Of Risk In Occupational Safety Final
The Accepted Level Of Risk In Occupational Safety FinalThe Accepted Level Of Risk In Occupational Safety Final
The Accepted Level Of Risk In Occupational Safety Final
 
7 Elements of a Strong Work Ethic
7 Elements of a Strong Work Ethic7 Elements of a Strong Work Ethic
7 Elements of a Strong Work Ethic
 
Hira part 2 new.pptx
Hira part 2 new.pptxHira part 2 new.pptx
Hira part 2 new.pptx
 
unit-4.pptx
unit-4.pptxunit-4.pptx
unit-4.pptx
 
Applying the Science of High Reliability to Improve Operations and Increase...
Applying the Science of High Reliability to Improve Operations and Increase...Applying the Science of High Reliability to Improve Operations and Increase...
Applying the Science of High Reliability to Improve Operations and Increase...
 
Human legal compliance and ethical issues of emergency preparedness
Human legal compliance and ethical issues of emergency preparednessHuman legal compliance and ethical issues of emergency preparedness
Human legal compliance and ethical issues of emergency preparedness
 
Sensible defence
Sensible defenceSensible defence
Sensible defence
 
Critical risk and control frameworks - James Ritchie
Critical risk and control frameworks - James RitchieCritical risk and control frameworks - James Ritchie
Critical risk and control frameworks - James Ritchie
 
Session 4 - Crisis Management 2-8-2024 1213.pptx
Session 4 - Crisis Management 2-8-2024 1213.pptxSession 4 - Crisis Management 2-8-2024 1213.pptx
Session 4 - Crisis Management 2-8-2024 1213.pptx
 
Safety culture as a corporate aim
Safety culture as a corporate aimSafety culture as a corporate aim
Safety culture as a corporate aim
 
Disabilty Services Overview
Disabilty Services Overview Disabilty Services Overview
Disabilty Services Overview
 
Managing Rule Breaking
Managing Rule BreakingManaging Rule Breaking
Managing Rule Breaking
 
Targeted Solutions BMS Profile
Targeted Solutions BMS ProfileTargeted Solutions BMS Profile
Targeted Solutions BMS Profile
 

Mehr von WINNERS-at-WORK Pty Ltd

Mehr von WINNERS-at-WORK Pty Ltd (20)

Leading Change Successfully
Leading Change SuccessfullyLeading Change Successfully
Leading Change Successfully
 
Influencing Anybody About Anything
 Influencing Anybody About Anything Influencing Anybody About Anything
Influencing Anybody About Anything
 
Facilitating Effective Meetings
Facilitating Effective MeetingsFacilitating Effective Meetings
Facilitating Effective Meetings
 
Dealing Effectively With Conflict
Dealing Effectively With ConflictDealing Effectively With Conflict
Dealing Effectively With Conflict
 
Performance conversations
Performance conversationsPerformance conversations
Performance conversations
 
Giving Effective Feedback
Giving Effective FeedbackGiving Effective Feedback
Giving Effective Feedback
 
Hire On Future Potential Or Past Performance
Hire On Future Potential Or Past PerformanceHire On Future Potential Or Past Performance
Hire On Future Potential Or Past Performance
 
The Big HR Shifts for the Future
The Big HR Shifts for the FutureThe Big HR Shifts for the Future
The Big HR Shifts for the Future
 
Innovation & continuous improvement conversation
Innovation & continuous improvement conversationInnovation & continuous improvement conversation
Innovation & continuous improvement conversation
 
Being Assertive, Not Aggressive or Passive
Being Assertive, Not Aggressive or Passive Being Assertive, Not Aggressive or Passive
Being Assertive, Not Aggressive or Passive
 
Five Conversations Framework
Five Conversations FrameworkFive Conversations Framework
Five Conversations Framework
 
The Three Key Elements of Productive Working Relationships in Teams
The Three Key Elements of Productive Working Relationships in TeamsThe Three Key Elements of Productive Working Relationships in Teams
The Three Key Elements of Productive Working Relationships in Teams
 
Characteristics of Team Identity
Characteristics of Team IdentityCharacteristics of Team Identity
Characteristics of Team Identity
 
Facilitating a Team Debriefing for Impact
Facilitating a Team Debriefing for ImpactFacilitating a Team Debriefing for Impact
Facilitating a Team Debriefing for Impact
 
How To Be A Continuously Improving Team
How To Be A Continuously Improving TeamHow To Be A Continuously Improving Team
How To Be A Continuously Improving Team
 
The Eight Characteristics of High Performance Teams
The Eight Characteristics of High Performance TeamsThe Eight Characteristics of High Performance Teams
The Eight Characteristics of High Performance Teams
 
The Seven Keys to Managing Expectations
The Seven Keys to Managing ExpectationsThe Seven Keys to Managing Expectations
The Seven Keys to Managing Expectations
 
Maximizing Feedback for Maximum Effect
Maximizing Feedback for Maximum EffectMaximizing Feedback for Maximum Effect
Maximizing Feedback for Maximum Effect
 
Giving Remote Feedback
Giving Remote Feedback Giving Remote Feedback
Giving Remote Feedback
 
Ingredients Of Effective Feedback
Ingredients Of Effective FeedbackIngredients Of Effective Feedback
Ingredients Of Effective Feedback
 

Kürzlich hochgeladen

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 

Kürzlich hochgeladen (20)

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
 
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowGUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 

Proactive Accountability in a Crisis

  • 1. Proactive Accountability in a Crisis Dr Tim Baker www.winnersatwork.com.au
  • 3. In a crisis people pass the accountability to their managers. How can I make team members more accountable?
  • 4. The proactive paradox Strategies for proactive accountability Special offer
  • 5.
  • 8. Shared purpose Boundary management Information exchange Proactive accountability Four Proactive Strategies
  • 9. What is proactive accountability? The strategy of proactive accountability is based on an understanding that employees can exercise their initiative and judgment in certain circumstances. But when they do act proactively, the employee does so at their own risk
  • 10. Two issues …  unethical behavior  crisis management
  • 11. unethical behavior research It might be damaging to career It would result in making the offender harder to work with The complaint wouldn’t be taken seriously Uncertain how to raise the matter
  • 12. Framework Creating a code of ethics Establish a protocol Enable employees Review the code
  • 13. Crisis management for Proactive Accountability Leaders often try to control a crisis with their normal operating procedures. This phenomenon is called “threat rigidity” Employees respond by erecting walls around their tasks. Open cross- functional channels of communication If leaders are agile in times of crisis others will follow. Engaging the team is important too. Collaborative leaders remind people that achieving the right outcome takes priority over faithfully adhering to the status quo. Encouraging people to ask naïve questions & constructively challenge strategies It’s not only your immediate team that you need to communicate in a crisis.
  • 14. Improve Performance by Rethinking Job Design Dr Tim Baker Fri, August 20, 2021 10am – 10:30am AEST https://www.eventbrite.com.au/e/improve-performance-by-rethinking-job- design-tickets-158187716719
  • 15. RRP: $40 + postage My price TODAY ONLY: $30 Send me an email tim@winnersatwork.com.au by COB today.