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Business Model of the 21st century

            May, 14th 2012

        Let me be your manager



                                   Dolfijn Advies
                © copyright 2012
We invented companies to make our lives
              more easy.

Instead those companies give us a hard
               time now.

Time for something completely different!



                          Dolfijn Advies
Link to Video –
Fast Forward – ViNT trailer 2009




    http://vimeo.com/7329189




                        Dolfijn Advies
Trust levels in 2005

 • US – Harris poll
   –   4% trust their HMO
   –   7% trust their health insurer
   –   11% trust their life insurer
   –   12% trust their telecom provider
   –   40% trust their supermarket
 • Engeland – National poll
   – 80% don’t trust directors of large companies
 • Europa – EU Barometer
   – Trust in large companies ranks second to last


                                      Dolfijn Advies
Wat do companies do to change this?




                                                             1960’s – The Marketing Revolution

                                                             1980’s – Quality Movement
      CEO Study 2010
                                                             1990’s – Business Proces Reengineering

                                                             1990’s – Mass customization

2005 Management Tools survey                                 1990’s – Relationship Marketing
of 960 global executives:
“Insufficient customer insight is hurting our performance”
                                                                        Dolfijn Advies
Three forces

               New Needs



            New Technology



          New Enterprise Logic


                           Dolfijn Advies
Dolfijn Advies
New                 Large middle class
Needs               looking for luxury goods


New                 The results of the
Technology:         industial revolution


New                 “High volume, low cost
Enterprise Logic:   production”

                             Dolfijn Advies
Managerial Capitalism



               Installation                  Maturation                       Decline
        1910            1930          1950            1970          1990          2010
 1900            1920          1940            1960          1980          2000




                 Henry Ford




                                                             Dolfijn Advies
Example – Toilet paper

                       • 8-pack was smaller,
                         same price
                       • Still 8 rolls
                       • Still double layer
                       • Still 200 sheets per roll

                       • Shorter sheets
                         – 12 cm instead of 13 cm
      over 8%
      price increase



                               Dolfijn Advies
Example – Sugar sticks (1)




                       Dolfijn Advies
Example – Sugar sticks (2)




                     25%
                     price increase




                          Dolfijn Advies
Something else is going on

                                 Sanctuary
                         “Master of your own destiny”




                                    Voice
               new             “Direct influence”
             consumer




                                Connection
                         “Part of a community, without
                           conforming to silly details”



                             Dolfijn Advies
Three forces

               New Needs



            New Technology



          New Enterprise Logic


                           Dolfijn Advies
The new need




     “Support, enabling you to live the life you
      want to live the way you want to live it.”



                                  Dolfijn Advies
Three forces

               New Needs



            New Technology



          New Enterprise Logic


                           Dolfijn Advies
Kondratiev waves




                   Dolfijn Advies
Carlota Perez:
From installation to deployment




                       Dolfijn Advies
Three forces

               New Needs



            New Technology



          New Enterprise Logic


                           Dolfijn Advies
Towards a new Enterprise Logic

Business model of the 20th century                                Business model of the 21st century
     “Managerial Capitalism”                                           “Distributed Capitalism”

                      Individual
                                                                              Institution                  Institution
       Individual                  Individual


                                                                                             Co-creation



  Individual                            Individual
                                                     3 forces
                                                                Institution                  Individual                   Institution
                    Institution
                                                                                                            Communities
  Individual                            Individual                                Common
                                                                              IT-Infrastructure




                                                                              Institution                  Institution
       Individual                  Individual

                      Individual




                                                                               Dolfijn Advies
Link to Video -
LEGO Design by Me




 http://www.youtube.com/watch?v=9Fmh4Gyc__E




                             Dolfijn Advies
Link to Video -
Nike +




  http://www.youtube.com/watch?v=BkfWdwLUZJ4




                              Dolfijn Advies
The new Enterprise Logic
                    Institution                  Institution


                                   Co-creation




      Institution                   Individual                  Institution

                                                  Communities
                        Common
                    IT-Infrastructure




                    Institution                  Institution


                                                      Dolfijn Advies
Impact on Project Management

 • A new world
   – No clear organizational structures
   – No fixed teams
   – Customer is in control


 • A new Project Management
   – Collaborative leadership
   – Connecting networks
   – Tapping into the crowd



                                     Dolfijn Advies

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Windesheim let me be your manager - keynote - 2012-05-14 - slideshare

  • 1. Business Model of the 21st century May, 14th 2012 Let me be your manager Dolfijn Advies © copyright 2012
  • 2. We invented companies to make our lives more easy. Instead those companies give us a hard time now. Time for something completely different! Dolfijn Advies
  • 3. Link to Video – Fast Forward – ViNT trailer 2009 http://vimeo.com/7329189 Dolfijn Advies
  • 4. Trust levels in 2005 • US – Harris poll – 4% trust their HMO – 7% trust their health insurer – 11% trust their life insurer – 12% trust their telecom provider – 40% trust their supermarket • Engeland – National poll – 80% don’t trust directors of large companies • Europa – EU Barometer – Trust in large companies ranks second to last Dolfijn Advies
  • 5. Wat do companies do to change this? 1960’s – The Marketing Revolution 1980’s – Quality Movement CEO Study 2010 1990’s – Business Proces Reengineering 1990’s – Mass customization 2005 Management Tools survey 1990’s – Relationship Marketing of 960 global executives: “Insufficient customer insight is hurting our performance” Dolfijn Advies
  • 6. Three forces New Needs New Technology New Enterprise Logic Dolfijn Advies
  • 8. New Large middle class Needs looking for luxury goods New The results of the Technology: industial revolution New “High volume, low cost Enterprise Logic: production” Dolfijn Advies
  • 9. Managerial Capitalism Installation Maturation Decline 1910 1930 1950 1970 1990 2010 1900 1920 1940 1960 1980 2000 Henry Ford Dolfijn Advies
  • 10. Example – Toilet paper • 8-pack was smaller, same price • Still 8 rolls • Still double layer • Still 200 sheets per roll • Shorter sheets – 12 cm instead of 13 cm over 8% price increase Dolfijn Advies
  • 11. Example – Sugar sticks (1) Dolfijn Advies
  • 12. Example – Sugar sticks (2) 25% price increase Dolfijn Advies
  • 13. Something else is going on Sanctuary “Master of your own destiny” Voice new “Direct influence” consumer Connection “Part of a community, without conforming to silly details” Dolfijn Advies
  • 14. Three forces New Needs New Technology New Enterprise Logic Dolfijn Advies
  • 15. The new need “Support, enabling you to live the life you want to live the way you want to live it.” Dolfijn Advies
  • 16. Three forces New Needs New Technology New Enterprise Logic Dolfijn Advies
  • 17. Kondratiev waves Dolfijn Advies
  • 18. Carlota Perez: From installation to deployment Dolfijn Advies
  • 19. Three forces New Needs New Technology New Enterprise Logic Dolfijn Advies
  • 20. Towards a new Enterprise Logic Business model of the 20th century Business model of the 21st century “Managerial Capitalism” “Distributed Capitalism” Individual Institution Institution Individual Individual Co-creation Individual Individual 3 forces Institution Individual Institution Institution Communities Individual Individual Common IT-Infrastructure Institution Institution Individual Individual Individual Dolfijn Advies
  • 21. Link to Video - LEGO Design by Me http://www.youtube.com/watch?v=9Fmh4Gyc__E Dolfijn Advies
  • 22. Link to Video - Nike + http://www.youtube.com/watch?v=BkfWdwLUZJ4 Dolfijn Advies
  • 23. The new Enterprise Logic Institution Institution Co-creation Institution Individual Institution Communities Common IT-Infrastructure Institution Institution Dolfijn Advies
  • 24. Impact on Project Management • A new world – No clear organizational structures – No fixed teams – Customer is in control • A new Project Management – Collaborative leadership – Connecting networks – Tapping into the crowd Dolfijn Advies