Is Africa attractive and ready for a digital transformation?
How fast is Africa going digital?
What are the logistics chances and needs of Africa?
Which role could a postal operator play in the digital future?
Which trends are driving Africa into a next generation
continent?
Which strategic option a postal operator should analyze?
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Impact of digitalization on africa postal services chances
1. Impact
of
Digitaliza7on
on
Africa
as
a
Chance
for
Post
Operator
to
serve
the
Na7on
Dirk
Palder
Vice
President
Global
Transforma7on
Officer
Customer
Experience
&
SM-‐Management
&
Head
Postal
Service
Industry
Forum
Postal
Africain
28.th
November
2013
Marrakech,
Maroc
Transform
to
the
power
of
digital
7. Logis7cs
Movements
with
Road
Poten7al:
Intra
Europe
Market
has
biggest
trade
volumes
than
intra-‐
Asia
and
inter-‐Europe,
but
Africa
is
catching
up.
Inter
and
Intra
–
Con7nental
Trade
(USD
Billion)
Direct
access
by
road
330
416
956
524
808
3996
184
177
148
89
2464
471
198
62
=
inter-‐regional
merchandise
trade
(in
billion
dollars)
Source:
WTO
Interna7onal
trade
sta7s7cs
2011
=
intra-‐regional
merchandise
trade
(in
billion
dollars)
7
8. Cross
boarder
trade
need
a
cheap,
fast
reliable
and
flexible
network
and
a
central
coordinated
network
management
(IT
based)
MUST
have
to
build
cross
boarder
trade
plakorms
1
Road transportation will be crucial for growth
2
Reliable: GPS controlled, scheduled for forecasting
3
FAST and secure: Pre-Custom clearance
4
Containered: Fast and secure exchanged
5
Network Controlled: Dynamic optimized via central IT
8
9. But
there
is
more
to
say:
Internet
diffusion
in
Africa:
“Yes,
the
lights
are
going
on”
17. eCommerce
fullfilment
is
already
successfull
done,
As
Full
Services,
but
does
the
Postal
Services
a
common
answer?
18. Entrepreneurship
and
VC´s
crea7ng
new
companies:
Are
the
Postal
Services
connected
and
collabora7ng?
19. The
venture
market
and
young
entrepreneurs
are
driving
forces
for
Digital
Africa.
Are
you
part
of
it?
PPP
-‐
Public
Privat
Partnerships
20. Key
Ques7on
for
Africa’s
Development:
In
which
business
should
Postal
Services
invest,
what
should
be
their
Core?
21. Postal
Operator:
Where
are
you
famous
for
and
who
is
your
compe7tor?
Postal
Market
Spider
Net
Core
Postal
Mail
Distribution
Creation
Make Selection
Customer Targeting
Communication Fulfillment
21
22. You
have
the
choice
–
but
you
should
define
systema7cally
your
market
and
brand,
be
relevant
build
value:
e.g.
BMFO
method
–
Building
Market
Focused
Organiza7ons
Poten7al
Postal
Service
3.0
–
Scenarios:
Defining
the
WHAT
1
THE integrated e-fulfillment provider of the country
(e.g. InPost/ Singapore, Australia, Malaysia Post)
2
THE Governmental BPO partner by nature
3
THE service broker for SMEs/consumers (butler)
4
THE privacy and data hub for…
5
THE the last mile delivery partner for eCommerce
22
23. In
our
new
study
we
iden7fied
that
the
postal
industry
is
moving
towards
a
Postal
Service
3.0
sneaking
and
inconspicuous
Key
findings
Postal
New
Product
Study
New
product/
service
introduc7ons
are
nontransparent
and
inconsistent
for
the
market
The
nontransparent
product
strategy
fosters
the
thesis
that
the
postal
industry
is
moving
ahead
into
a
Postal
Service
3.0
29%
of
new
products/
services
were
for
“Enhancing/
New
Business”
and
17%
were
in
the
Business
Model
dimension
In
par7cular,
small
European
“hidden”
postal
operators
are
leaders
in
introducing
and
marke7ng
new
products/
services
Swiss,
Austria
and
Belgium
were
iden7fied
as
outstanding
innovators
Source:
Capgemini
Consul7ng,
The
Status
of
Postal
Service
3.0,
Cologne,
2011
23
24. Dirk
Palder
Vice
President
Customer
Experience
and
SM-‐Management
&
Head
Postal
Service
Industry
Phone:
+49
151
4025
2222
E-‐Mail:
dirk.palder@capgemini.com
TwiVer:
@DirkPalder
LinkedIn:
Dirk
Palder
• INNOVATION
• TRANSFORMATION
• POSTAL
SERVICES
3.0