Glassbeam moved its entire SaaS infrastructure, its web, parsing, and database servers, from OpSource’s Managed Hosting to the OpSource Cloud seamlessly and without incident.
Adding Cloud to the Service Delivery Mix: Business Drivers and Organizational...
Glassbeam Moves SaaS Application to the Cloud for Improved Flexibility and Lower Cost
1. case study
Glassbeam Moves SaaS Application to the Cloud
for Improved Flexibility and Lower Cost
industry: Glassbeam Product Intelligence Challenge: Reduce Costs,
Technology on Demand Increase Flexibility
Glassbeam’s Product Analytics Software- The Glassbeam SaaS solution runs
country:
as-a-Service (SaaS) solution provides on a combination of web, parsing,
United States manufacturers of storage, server, switch, and database servers. The company’s
business challenge: medical equipment, and other devices strength and focus lies in developing and
with unprecedented value and information continuously improving its industry-leading
Improve flexibility and lower
through a specialised analytics approach on product analytics software. Managing
cost of supporting on-demand,
product operational data such as log files. an IT infrastructure is not one of its core
high-performance computing
The solution builds a data warehouse, and capabilities. Several years ago Glassbeam
(HPC) workloads
analyses streams of incoming operational decided to outsource its IT needs to
solution: data from the installed base on a near real- a managed hosting provider. After an
time basis. It visually displays a complete extensive evaluation, it chose
Outsource hardware procurement
picture of customer status, configuration, OpSource Managed Hosting and
and resource management to a
and usage in views designed for the needs Application Operations.
reputable cloud provider
of service, support, engineering, sales, R&D Glassbeam was very satisfied with the
services: and marketing organisations. Building an level of service and support that OpSource
Migrate production SaaS equivalent solution in-house could cost delivered over the years, but the ISV felt
application from hosted physical upwards of one or two million dollars and that running its application on physical
servers to virtual servers on the take many months to deploy. In contrast, servers didn’t offer the degree of flexibility
OpSource Cloud the Glassbeam solution can be deployed needed to scale resources up and down
within four to six weeks and for an eighth quickly. Periodically, as often as every
results: of the cost of building it in-house. three months, Glassbeam clients rolled
• Internal efficiencies that The solution is sold to product out new software releases and firmware
allow ClearBenefits’ small team manufacturers on an annual updates for their products. This typically
to become more productive subscription-based pricing structure changes the data log format, which meant
and proactive through a SaaS model. Using Glassbeam, that Glassbeam had to reload all the data
• Flexibility to accommodate a manufacturer can: – one, two, or even five terabytes of it.
requests, technical and operational Because clients were still using the solution
• Provide proactive and predictive during the reload process, this data had
expertise, and professional resolution to customer issues, improving
deployment of services for to be reloaded in the background without
customer retention and lowering support impacting performance.
new requests delivery costs
• Ability to manage to seasonal • Create new monetised professional
peak performance services to advise customers on audit and
optimisation services
• Aggregate product behaviour across the
entire installed base to enhance product
quality and get market intelligence for
sales and marketing purposes