VIII Lisbon EACD Debate focused on "Financial communications: rebuilding trust and confidence", sponsored by Hotel Altis and Optimus, 9th november, 2011

1. Lisbon, November 9th 2011

2. The Successful Coopetitive Model
 Challenges as Opportunities
2

3.  The Successful Coopetitive Model
 Challenges as Opportunities
3

4. SIBS Origin SIBS Today SIBS Mission
 Created in 1983
• 26 shareholder (99% of bank Contribute to social welfare,
market share) promoting and efficiency in
Financial services, namely
 Fully nationalized • Owner of the “MULTIBANCO” payments, through the
banking sector
network (single ATM and provision of technological
EFTPOS operator in Portugal) solutions and processes that
 12 shareholder (banks) and card scheme combine security,
convenience and innovation
 Designed to be an • Global ACH in Portugal for all at the lowest possible cost
instrument for
payment systems
interbank cooperation
in the payments arena
• Provider of backoffice & Item
Processing services for the
banking community
SIBS aim to be an international reference as
payment systems technological operator 4

5. FINAL CLIENTS
COMPETITIVE
PLATFORM
BANK A BANK B BANK C BANK D ... BANK Z (operational
economies
distributed)
COOPERATIVE
PLATFORM
(network and scale
economies)
TECHNOLOGICAL INFRASTRUCTURE
5

6. International Schemes STEP2 TARGET2
International Systems' Interface
CREDIT
CARDS CHEQUES DRAFTS DIRECT DEBITS RTGS
TRANSFERS
Channel Interface
ATM POS Internet banking Internet secure Mobile Banking Contactless road toll
payments payments
Others
SIBS plays a transversal role in the payment system, presenting a
one‐stop‐shop offer with unique innovative services

7.  “MULTIBANCO system is one of
the most advanced networks “Portugal’s MULTIBANCO
in the world (…) enabling
innovative services such as the system is acknowledged to be
the most sophisticated and “The significant increase in the
pre‐paid mobile phone calls
and the electronic motorway comprehensive in the world.” use of debit cards in Portugal,
toll system.” In Eurobusiness, June 2003 over the last decade, is linked to
 In Financial Times, June 2003 the creation of SIBS (…).”
In ECB, “ECB Blue Book”, Vol. I,
August 2007
“... the example of the Portuguese
system, SIBS, suggests that
greater innovation may arise out
of a system where all the “A survey conducted for this report looked at the availability
processing for a number of and use of a non‐cash functions at cash machines in other
payment methods is carried out countries. Of the survey respondents, the Portuguese were
centrally.” the leaders in the cash machine functionality.”
In OFT, April 2006 In APACS’ Report UK Cash & Cask Machines, May 2008
The Portuguese payment system is internationally recognized
as a case of success and innovation 7

8. Millions of
operations per year
SWIFT
Law interface
2.200 Payments
Car Park
contactless MB DOX
2.000 Welfare payments
First network in the world to Payments
TARGET 2
1.800
offer Bill Payments and SEPA CT
Mobile Phone Top-Up. Tax
Payments Direct PE-ACH
1.600 interface
Debits
(for credit
SET Protocol transfers)
1.400 RTGS
Road Toll (e-commerce) Gas stations Contactless
payments contactless Payments
1.200 Direct payments (card)
Mobile phone e-authentication
Credits top-up
Draft’s
1.000 Clearing
Public
800 Cheques’ phones’
Clearing payments
600 Road toll
POS Network
contactless ~2,3 Billion
Bill payments
400 ATM
payment at
transactions in
Network
ATM 2010.
200
1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010
Managed
Cards
766 1.240 2.377 4.205 5.291 7.024 9.315 11.756 14.574 16.189 17.642 19.768 18.876
(thousands)
8

9. 9

10. Channels Number of transactions (millions) Total value (billion euros)
~14.400 ATM
(all major
vendors ‐ 20+ ATM 883 52
models)
POS 748 30
~278.000 POS Other:
(multi‐acquirer
– all major
•Home Bank
vendors ‐ 70+ •Road Toll 363 15
models) •Mobile banking
•Internet banking
•…
•Cheques
•Direct Debits
•Credits Transfer 312 7.888
•Drafts
•RTGS
Total ACH 2.342 7.988
SIBS’ ACH processes 2,3 billion transaction per year
with a total value of almost 8 trillion €. 10
Source: SIBS statistics ‐ 2011.

11. >2,3 billion operations
>19 million cards
>200 million documents

12. 200 OPERATIONS
PER SECOND

13. 76 million € / withdrawals/ day
79 million € / purchases/ day
15€ from every
Portuguese, every day

14. More than 2 airports per day
17 bilions € / SICOI / day
More than 40x Portugal’s PIB
7 trilions euros in 2010

15. The Successful Coopetitive Model
 Challenges as Opportunities
15

28. Continuous growth
Non coopetitive
services
Grow with
shareholders
International
markets

29. Contactless
Instant Issuing
Business Activity Monitoring

30. On-going operations in:
• Europe
• Poland
• Greece
• Romania
• Spain
• Malta
• UK
• Africa
• Angola
• Algeria
• Mozambique
and SWIFT services to customers
based in such diverse overseas
locations as New York, Panama
and Southeast China.
SIBS is one of the biggest European processors with on‐going
operations in different business fields on several countries. 30

31. Lisbon, November 9th 2011
Maria Antónia Saldanha
Communication Manager ‐ Corporate Office ‐ SIBS:
m.antonia.saldanha@sibs.pt
http://pt.linkedin.com/in/masaldanha