10 retail trends from startup land Presented at the World retail congress 2012

1. Learning from the new “retail-preneurs”
World Retail Congress
2.00-3.15pm Session 4
19th September 2012
Dharmash Mistry
@dharmash

2. What small companies can teach the big guys?

3. Agenda
Etail/Retail trends from startup land
Entrepreneur panel session
Q&A: Get ready with your question!

4. 1. Blurring boundaries between media and retail………
Inspiration
Navigation
Transaction

5. 2. Social commerce: your extended salesforce?
“Social curation” Social Gifting

6. 3. “Big Data” : Confusion or Competitive advantage?
Requires clarity…….clear objective in a specific area
New capabilities and talent…… phd engineers and data analysts
Joined up systems and data integration (structured and unstructured)

7. 4. Multi-channel: consumer experience?
Consistency vs uniqueness by channel, category etc
Burberry 44k sqft
100 screens
RFID in clothes
“magic mirrors”
Bloomingdales’s
virtual fitting
Net-a-porter
mobile window
pop up shop

8. 5. Personalisation vs Homogeneity
Fujifilm 3D printing kiosk for personalised gifts

9. 6. Internet of things: Smart stores that read your mind?

10. 7. Experimental business models
Shoedazzle: subscription commerce
Rent the Runway: rent vs own
“price per wear”
Trunk Club: risk free trial, personal
shopping for men

11. 8. Innovation in payments.....
Payment on delivery: invoice or credit
ACH payment: pay with your online bank
Very low interchange
Reinvention of POS and cash registers Brings cash online and drives footfall to store

12. 9.Growth of Marketplaces and value chain disruption
Classified marketplace
C2C products and
services
B2C curated
marketplaces
Affiliate
Brokerage
Manufacturer direct
Mono Brand stores
Broad often unique range; customer service focus; working
capital efficient; leveraging scale; network effects
………winner takes all!

13. 10. Lean startup approach: test, learn, iterate
Principles based on lean manufacturing
Realtime demand led innovation

14. Summary: Etail/Retail trends from startup land
1. Blurring boundaries between media and retail………
2. Social commerce: your extended salesforce?
3. “Big Data” : Confusion or Competitive advantage?
4. Multi-channel: consumer experience?
5. Personalisation vs Homogeneity
6. Internet of things: Smart stores that read your mind?
7. Experimental business models
8. Innovation in payments.....
9. Growth of Marketplaces and value chain disruption
10. Lean startup approach: test, learn, iterate

15. Illustrious Panel
Oskar Hartmann (CEO KupiVip)
William Cooper (CEO Achica)
Geoff Van Sonsbeeck (CEO IsabellaOliver)
Chris Burch (CEO C Wonder)