One of the main challenges for IT companies is to keep their expertise on the cutting edge of technological trends. The Knowledge Communities allow us to better manage client projects by having more accurate knowledge of our capabilities and expertise. These communities bring together our subject matter experts across entities and borders. They invite employees to develop their professional networks with peers in their domains of expertise and to benefit from social learning by sharing, solving problems and developing knowledge around innovative topics. This presentation is an abstract of the Knowledge Communities 2014 Activity Report

1. 1500
discussions
in 2014
The vitality of Knowledge Communities
Top contributors
2014 Activity Report
A Digital Workplace
Weez
8
Communities
+ 2200 Consultants
21
countries
1Event
per month
ServiceNow
110 Members
Service Management
285 Members
Service Assurance
150 Members
Risk and Security
230 MembersDigital and Mobile
120 Members
Cloud
130 Members
Google
110 Members
IT Transformation
270 Members
Didier Loeb
Jean-Philippe Lucas
Fabrice Wojciekowski
Vincent Kodsi
Frank Heinz
Vincent Ader
Alexandre Hurez
Eckarath
Khounsombath
Aymeric Baron
Allan Dujiperou
Abdessamad Adib
Patrick Pilon
El Hassan Khouribech
Ion Stanciu
Xavier Loup
Service Assurance
Community
IT Transformation
Community
Google
Community
ServiceNow
Community
Digital and Mobile
Community
Cloud
Community
Risk and Security
Community
Service Management
Community
Philippe Wanson
Trond Ericson
Brice Duprieu
Jean-Marc Boursat
Chantal Mandine
Mohammed Khilifi
Mahmed Bouadib
Clément Marianne
Nabil Jamil
Amziane Hamedi
Bertrand Robion
Kelly Jones
Juerguen Werkmann
David Legrand
Richard Selby
Sébastien Deniaux
Jorg Rieden
Mathieu Fur
Bernard Charles

2. Deliverables
ServiceNow International Challenge
A 2-month co-opting challenge was organized to develop the synergy between our
ServiceNow International Team to support the recruitment objectives. The strategy was to
develop a marketing campaign on Devoteam website and social networks supported by
contributor involvement and a great content-sharing spririt
• 135 applications and 6 recruitments
• +3 ServiceNow expert publications on Devoteam Page
IT Supervision Trends White Paper
Based on a joint survey launched in April 2014 by Devoteam and CA Technologies, this
White Paper was writen by the Service Assurance Commmunity in order to launch a lead
generation campaign with Silicon.
Virtual Machines to develop skills on BMC Solutions
The Service Management Community has set up virtual machines for BMC Solutions
implementation. All Devoteam people can access the testing environment to develop
their skills on ITSM 8.1.02, MyIT, SmartIT, Admin Console.
Experience sharing
KC Events aim at sharing project expertise to develop KC member skills
Stay tuned to the Communities
MyIT, SmartIT: The future of IT Services?
Conference/Live Demo on the integrated and developed solution by Devoteam for BMC Exchange in
Paris in November 2014
Expertise: Cloud, Mobile, Users Experience
+ 30 participants
Webmaster Tools Conference
Joint Conference by Devoteam and the European Google Developers Group
Expertise: Google, Structured Data, Webmaster tools
+ 80 partipants
Conference on Microsoft Windows Server 2012R2 and Cloud
Joint Conference by Devoteam and Microsoft on Microsoft Cloud strategy and Windows Server release
Expertise: Microsoft infrastructure, Cloud, Virtualization
+ 40 participants
Secusphere Conferences
3 conferences were organized in 2014, 10 speakers shared their knowledge and experience
Expertise: System, Network and Application Security, policy to secure implementation, technical and
functional problems.
+ 100 participants
Article - Boost your knowledge with the
Knowledge Communities
Article - Social collaboration, a driver for
agility, creativity and innovation
Article - Innovate, transform your IT and
simplify your life
White Paper - Mind the Gap, when
setting an IT tools architectural strategy
Article - ServiceNow declares service
management as an art form
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Mathilde Gilles Lagardère
mathilde.gilles.lagardere@devoteam.com
Charlène Joannard Lardant
charlene.joannard.lardant@devoteam.com
For more information
please contact the KM Team
Main Publications