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www.cdovision.com
Moderator: Tony Shaw
CEO, DATAVERSITY
Speaker: Steve Zagoudis
CEO
MetaGovernance Inc.
#CDOVision
The Need for Information Governance Controls
Steven Zagoudis
MetaGovernance®
Incorporated
2
• Information as a corporate asset
• Regulations requiring content
integrity
• Competitive pressures for
efficiency
• Governance has moved to the
Boardroom
Corporate Trends
Corporate Information Issues
MetaGovernance Incorporated. All Rights Reserved. 2014
Corporate Data and Information Issues
3
Corporate
System
SALES=$4.6M
Operational
System
SALES=$4.5M
Sales
System
SALES=$4.7M
Overlapping
Transaction
Systems
Internal Reports
and External
Disclosures that
don’t agree
Spreadsheets
and Access
Data Bases
Inconsistent
Data
Repositories
MetaGovernance Incorporated. All Rights Reserved. 2014
Many Versions: Which is Correct?
4
Sales ReportRegulatory
Reports
SEC
Reports
Operational
Reports
Spreadsheet
$4.5M $4.4M $4.6M $4.7M
Corporate
System
SALES=$4.6M
Operational
System
SALES=$4.5M
Sales
System
SALES=$4.7M
General
Ledger
SALES=$4.6M
Data
Warehouse
SALES=$4.5M
SALES=$4.4M
MetaGovernance Incorporated. All Rights Reserved. 2014
Status Quo Is No Longer Sustainable
MetaGovernance Incorporated. All Rights Reserved. 2014 5
Sarbanes
Oxley
Basel III
Untrusted
Data
Warehouses
Proliferation of
Spreadsheets
Unsustainable
Data Governance
Redundant
IT Systems
Audit
Standards
Affordable
Care Act
TIME
DATAQUALITY
HIPPA
Medicare
Standards
Dodd-Frank
Basel II
Increasing
Oversight
Evolving Disciplines Move Closer to the Business
6
Manual
Controls
Spreadsheet
Controls
Data
Controls
Reporting-
Layer
Controls
Enterprise Data
Management
(1995+)
Data
Governance
(2005+)
Enterprise
Information
Management
(2008+)
Information
Governance
(2012+)
Metadata
Governance
(2014+)
Emerging Focus
Information
Management
Trends
Data
Control
Trends
MetaGovernance Incorporated. All Rights Reserved. 2014
7
Data
ContextGovernance
Data
Governance
Database
Data
Definitions
Tables
Columns
Systems
Data
Quality
Domain
Values
Data
Models
Big
Data
Data
Stewards
Data
Controls
Data
Procedures
Data
Policies
Data
Ownership
Data
Standards
Operational
Units
KPIs CSFs
Finance
Accounting
Reporting
Disclosure
Metadata
Data Values
MetaGovernance Incorporated. All Rights Reserved. 2014
The Scope of Information Governance is
much broader than a focus on data assets
• Data are raw assets produced and available for
consumption by business operations.
• Information is created by putting this raw data into
business context (via the Business Architecture).
• Information become the true asset of the organization.
• Information Governance is the control and oversight of
these information assets.
• Information is the true knowledge base of the
organization that must be protected and managed.
• There may someday be an evolution to Knowledge
Governance in line with the works of Dee Hock.
8MetaGovernance Incorporated. All Rights Reserved. 2014
9
Content
ContextGovernance
Database
Data
Definitions
Tables
Columns
Systems
Data
Quality Domain
Values
Data
Models
Big
Data
Data
Stewards
Data
Controls
Data
Procedures
Data
Policies
Data
Ownership
Data
Standards
Operational
Units
KPIs
CSFs
Finance
Accounting
Reporting
Disclosure
Metadata
Information
Governance
Data Values
Data
Governance
Legal
Compliance
Security
Retention eDiscovery
Records
Email
Derived
Info
Social
Media
UDAs
Regulations Information
Controls
Audit
Privacy
Value
Mapping
Archives
Transparency
Automation
Decision
Support
Digital
Signatures
Risk
Documents
Websites
DisclosuresPatents
MetaGovernance Incorporated. All Rights Reserved. 2014
What is needed is a clear
understanding of the sources
and uses of information
across the enterprise…
10MetaGovernance Incorporated. All Rights Reserved. 2014
Key Information Governance Terms
Information
Steward
(Owner/SME)
Information
Delegate
Information
Custodian
Information
Consumer
11Copyright MetaGovernance 2014.All Rights Reserved
The Information Governance Awareness Map
12
MetaGovernance Incorporated. All Rights Reserved. 2014
13
The need for Information Governance Controls – Inconsistent data sources across departments
DepartmentalUsage
Business
Applications
Business
Application
Databases
(Transactional)
Business
Application
Databases
(Reporting)
Phase
Loan System
Credit
Underwriting
System
General
Ledger
System
Loan DB Credit DB
Loan DW Credit DW
Enterprise
DW
Accounting
.XLS
• Credit
• Accounting
• Treasury
• Credit
• Risk
• Compliance
• Marketing
• Sales
• Audit
• Accounting
GL DB
Manual
Updates
Applied
MetaGovernance Incorporated. All Rights Reserved. 2014
14
The need for Information Governance Controls – Inadequate Controls
DepartmentalUsage
Business
Applications
Business
Application
Databases
(Transactional)
Business
Application
Databases
(Reporting)
Phase
Loan System
Credit
Underwriting
System
General
Ledger
System
Loan DB Credit DB
Loan DW Credit DW
Enterprise
DW
Accounting
.XLS
• Credit
• Accounting
• Treasury
• Credit
• Risk
• Compliance
• Marketing
• Sales
• Audit
• Accounting
GL DB
1 3
2 4 5
Control Descriptions:
1. Data movement job status only – Pass/Fail
2. Record counts Loan-to-EDW
3. Record counts Credit-to-EDW
4. Data movement job status only – Pass/Fail
5. Account totals – GL-to-EDW
MetaGovernance Incorporated. All Rights Reserved. 2014
What is wrong with this picture?
• Departments are pulling data from different systems.
• Data is inconsistent because manual updates are being
applied “downstream”.
• Departments get different views of the data depending
upon from where they pull the data.
• Controls between the system are not validating content –
only record counts.
• Some data flows have no controls implemented.
• Reports and disclosures will be inconsistent across the
enterprise.
15MetaGovernance Incorporated. All Rights Reserved. 2014
The Popular (Mis)conception of Automated Reporting
Data
Warehouse
Warehouse
Updates
Call Reports
Income Tax Filings
SEC Filings
General
Ledger
Loan 1
Loan 2
CRM
Derivative
Data
Sources
16MetaGovernance Incorporated. All Rights Reserved. 2014
A different story comes to light when following
the true Information Flow of the Company
Data
Warehouse
Warehouse
Updates
SEC Filings
17
General
Ledger
Loan 1
Loan 2
CRM
Derivative
Data
Sources
Call Reports
Income Tax Filings
Data Extracts
MetaGovernance Incorporated. All Rights Reserved. 2014
A different story comes to light when following
the true Information Flow of the Company
Data
Warehouse
Warehouse
Updates
SEC Filings
18
General
Ledger
Loan 1
Loan 2
CRM
Derivative
Data
Sources
Call Reports
Income Tax Filings
Data Extracts
MetaGovernance Incorporated. All Rights Reserved. 2014
Source
Data Base
Spreadsheet Spreadsheet
Marketing Operations Accounting
A
Regulators and Auditors
Spreadsheet
Checkersand
Verifiers
19
B C
Data
Mart
Data
Mart
Spreadsheet Spreadsheet
GL
Spreadsheet Spreadsheet Spreadsheet
A B C
IT Data
Patches
Executive Management
MetaGovernance Incorporated. All Rights Reserved. 2014
A Reconciliation Control
Framework® is needed to
break this cycle of risk and
waste…
20MetaGovernance Incorporated. All Rights Reserved. 2014
21
The need for Information Governance Controls – Improved Controls to verify meaningful content
DepartmentalUsage
Business
Applications
Business
Application
Databases
(Transactional)
Business
Application
Databases
(Reporting)
Phase
Loan System
Credit
Underwriting
System
General
Ledger
System
Loan DB Credit DB
Loan DW Credit DW
Enterprise
DW
Accounting
.XLS
• Credit
• Accounting
• Treasury
• Credit
• Risk
• Compliance
• Marketing
• Sales
• Audit
• Accounting
GL DB
1 3
2 4 5
Control Descriptions:
1. Accrued Interest, Outstanding Principle Loan-to-Loan DW
2. Accrued Interest, Outstanding Principle Loan-to-EDW
3. Total Outstanding Exposure, Customer LTV value Credit-to-Credit DW
4. Total Outstanding Exposure, Customer LTV value Credit-to-EDW
5. Account totals, GL Hierarchy totals – GL-to-EDW
7
6
MetaGovernance Incorporated. All Rights Reserved. 2014
A Reconciliation Control Framework®
Transactional Systems
(Sub-ledgers)
“A”
General Ledger
System
“B”
Reporting Systems
(Data Warehouses)
“C”B=C?
Total Loan Balance =
$145,975,550.00
Total Loans by Division
East = $125,000,300.00
West = $ 20,975,250.00
Total = $145,975,550.00
Account 12124-321-01
(Loans) Balance =
$145,975,550.00
MetaGovernance Incorporated. All Rights Reserved. 2014
Information Governance Controls Validate
Content Across the Entire Information Flow
Data
Warehouse
Warehouse
Updates
SEC Filings
23
General
Ledger
Loan 1
Loan 2
CRM
Derivative
Data
Sources
Call Reports
Income Tax Filings
Sub-Ledger
Systems
General Ledger
System
Financial Data
Warehouse
Control Status
Loans $45,123,567 $45,123,567 $45,123,567 Balanced
Payments $66,543,123 $65,876,891 $67,543,888 Variance
Investments $100,321,111 $100,321,111 $100,321,111 Balanced
Data Corrections
MetaGovernance Incorporated. All Rights Reserved. 2014
24
• Automation of Manual Data Validation
• Elimination of Redundant Reporting Efforts
• Reduced Remediation
Costs
• Automated Software
Testing
Resulting Gains in Operational Efficiency…
MetaGovernance Incorporated. All Rights Reserved. 2014
25
• Business Decisions Based on
Good Data
• Financial Statement Accuracy
• Clean Audit Reports
• Improved Regulatory Rating
• Reduced Reputation Risk
RISK
MANAGEMENT
…and Reduction in Enterprise Risk
MetaGovernance Incorporated. All Rights Reserved. 2014
For additional information contact:
Steven Zagoudis
stevez@metagovernance.com
(404) 593-1601
www.metagovernance.com
Questions?
26

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The Chief Data Officer's Agenda: The Need for Information Governance Controls

  • 1. www.cdovision.com Moderator: Tony Shaw CEO, DATAVERSITY Speaker: Steve Zagoudis CEO MetaGovernance Inc. #CDOVision
  • 2. The Need for Information Governance Controls Steven Zagoudis MetaGovernance® Incorporated
  • 3. 2 • Information as a corporate asset • Regulations requiring content integrity • Competitive pressures for efficiency • Governance has moved to the Boardroom Corporate Trends Corporate Information Issues MetaGovernance Incorporated. All Rights Reserved. 2014
  • 4. Corporate Data and Information Issues 3 Corporate System SALES=$4.6M Operational System SALES=$4.5M Sales System SALES=$4.7M Overlapping Transaction Systems Internal Reports and External Disclosures that don’t agree Spreadsheets and Access Data Bases Inconsistent Data Repositories MetaGovernance Incorporated. All Rights Reserved. 2014
  • 5. Many Versions: Which is Correct? 4 Sales ReportRegulatory Reports SEC Reports Operational Reports Spreadsheet $4.5M $4.4M $4.6M $4.7M Corporate System SALES=$4.6M Operational System SALES=$4.5M Sales System SALES=$4.7M General Ledger SALES=$4.6M Data Warehouse SALES=$4.5M SALES=$4.4M MetaGovernance Incorporated. All Rights Reserved. 2014
  • 6. Status Quo Is No Longer Sustainable MetaGovernance Incorporated. All Rights Reserved. 2014 5 Sarbanes Oxley Basel III Untrusted Data Warehouses Proliferation of Spreadsheets Unsustainable Data Governance Redundant IT Systems Audit Standards Affordable Care Act TIME DATAQUALITY HIPPA Medicare Standards Dodd-Frank Basel II Increasing Oversight
  • 7. Evolving Disciplines Move Closer to the Business 6 Manual Controls Spreadsheet Controls Data Controls Reporting- Layer Controls Enterprise Data Management (1995+) Data Governance (2005+) Enterprise Information Management (2008+) Information Governance (2012+) Metadata Governance (2014+) Emerging Focus Information Management Trends Data Control Trends MetaGovernance Incorporated. All Rights Reserved. 2014
  • 9. The Scope of Information Governance is much broader than a focus on data assets • Data are raw assets produced and available for consumption by business operations. • Information is created by putting this raw data into business context (via the Business Architecture). • Information become the true asset of the organization. • Information Governance is the control and oversight of these information assets. • Information is the true knowledge base of the organization that must be protected and managed. • There may someday be an evolution to Knowledge Governance in line with the works of Dee Hock. 8MetaGovernance Incorporated. All Rights Reserved. 2014
  • 10. 9 Content ContextGovernance Database Data Definitions Tables Columns Systems Data Quality Domain Values Data Models Big Data Data Stewards Data Controls Data Procedures Data Policies Data Ownership Data Standards Operational Units KPIs CSFs Finance Accounting Reporting Disclosure Metadata Information Governance Data Values Data Governance Legal Compliance Security Retention eDiscovery Records Email Derived Info Social Media UDAs Regulations Information Controls Audit Privacy Value Mapping Archives Transparency Automation Decision Support Digital Signatures Risk Documents Websites DisclosuresPatents MetaGovernance Incorporated. All Rights Reserved. 2014
  • 11. What is needed is a clear understanding of the sources and uses of information across the enterprise… 10MetaGovernance Incorporated. All Rights Reserved. 2014
  • 12. Key Information Governance Terms Information Steward (Owner/SME) Information Delegate Information Custodian Information Consumer 11Copyright MetaGovernance 2014.All Rights Reserved
  • 13. The Information Governance Awareness Map 12 MetaGovernance Incorporated. All Rights Reserved. 2014
  • 14. 13 The need for Information Governance Controls – Inconsistent data sources across departments DepartmentalUsage Business Applications Business Application Databases (Transactional) Business Application Databases (Reporting) Phase Loan System Credit Underwriting System General Ledger System Loan DB Credit DB Loan DW Credit DW Enterprise DW Accounting .XLS • Credit • Accounting • Treasury • Credit • Risk • Compliance • Marketing • Sales • Audit • Accounting GL DB Manual Updates Applied MetaGovernance Incorporated. All Rights Reserved. 2014
  • 15. 14 The need for Information Governance Controls – Inadequate Controls DepartmentalUsage Business Applications Business Application Databases (Transactional) Business Application Databases (Reporting) Phase Loan System Credit Underwriting System General Ledger System Loan DB Credit DB Loan DW Credit DW Enterprise DW Accounting .XLS • Credit • Accounting • Treasury • Credit • Risk • Compliance • Marketing • Sales • Audit • Accounting GL DB 1 3 2 4 5 Control Descriptions: 1. Data movement job status only – Pass/Fail 2. Record counts Loan-to-EDW 3. Record counts Credit-to-EDW 4. Data movement job status only – Pass/Fail 5. Account totals – GL-to-EDW MetaGovernance Incorporated. All Rights Reserved. 2014
  • 16. What is wrong with this picture? • Departments are pulling data from different systems. • Data is inconsistent because manual updates are being applied “downstream”. • Departments get different views of the data depending upon from where they pull the data. • Controls between the system are not validating content – only record counts. • Some data flows have no controls implemented. • Reports and disclosures will be inconsistent across the enterprise. 15MetaGovernance Incorporated. All Rights Reserved. 2014
  • 17. The Popular (Mis)conception of Automated Reporting Data Warehouse Warehouse Updates Call Reports Income Tax Filings SEC Filings General Ledger Loan 1 Loan 2 CRM Derivative Data Sources 16MetaGovernance Incorporated. All Rights Reserved. 2014
  • 18. A different story comes to light when following the true Information Flow of the Company Data Warehouse Warehouse Updates SEC Filings 17 General Ledger Loan 1 Loan 2 CRM Derivative Data Sources Call Reports Income Tax Filings Data Extracts MetaGovernance Incorporated. All Rights Reserved. 2014
  • 19. A different story comes to light when following the true Information Flow of the Company Data Warehouse Warehouse Updates SEC Filings 18 General Ledger Loan 1 Loan 2 CRM Derivative Data Sources Call Reports Income Tax Filings Data Extracts MetaGovernance Incorporated. All Rights Reserved. 2014
  • 20. Source Data Base Spreadsheet Spreadsheet Marketing Operations Accounting A Regulators and Auditors Spreadsheet Checkersand Verifiers 19 B C Data Mart Data Mart Spreadsheet Spreadsheet GL Spreadsheet Spreadsheet Spreadsheet A B C IT Data Patches Executive Management MetaGovernance Incorporated. All Rights Reserved. 2014
  • 21. A Reconciliation Control Framework® is needed to break this cycle of risk and waste… 20MetaGovernance Incorporated. All Rights Reserved. 2014
  • 22. 21 The need for Information Governance Controls – Improved Controls to verify meaningful content DepartmentalUsage Business Applications Business Application Databases (Transactional) Business Application Databases (Reporting) Phase Loan System Credit Underwriting System General Ledger System Loan DB Credit DB Loan DW Credit DW Enterprise DW Accounting .XLS • Credit • Accounting • Treasury • Credit • Risk • Compliance • Marketing • Sales • Audit • Accounting GL DB 1 3 2 4 5 Control Descriptions: 1. Accrued Interest, Outstanding Principle Loan-to-Loan DW 2. Accrued Interest, Outstanding Principle Loan-to-EDW 3. Total Outstanding Exposure, Customer LTV value Credit-to-Credit DW 4. Total Outstanding Exposure, Customer LTV value Credit-to-EDW 5. Account totals, GL Hierarchy totals – GL-to-EDW 7 6 MetaGovernance Incorporated. All Rights Reserved. 2014
  • 23. A Reconciliation Control Framework® Transactional Systems (Sub-ledgers) “A” General Ledger System “B” Reporting Systems (Data Warehouses) “C”B=C? Total Loan Balance = $145,975,550.00 Total Loans by Division East = $125,000,300.00 West = $ 20,975,250.00 Total = $145,975,550.00 Account 12124-321-01 (Loans) Balance = $145,975,550.00 MetaGovernance Incorporated. All Rights Reserved. 2014
  • 24. Information Governance Controls Validate Content Across the Entire Information Flow Data Warehouse Warehouse Updates SEC Filings 23 General Ledger Loan 1 Loan 2 CRM Derivative Data Sources Call Reports Income Tax Filings Sub-Ledger Systems General Ledger System Financial Data Warehouse Control Status Loans $45,123,567 $45,123,567 $45,123,567 Balanced Payments $66,543,123 $65,876,891 $67,543,888 Variance Investments $100,321,111 $100,321,111 $100,321,111 Balanced Data Corrections MetaGovernance Incorporated. All Rights Reserved. 2014
  • 25. 24 • Automation of Manual Data Validation • Elimination of Redundant Reporting Efforts • Reduced Remediation Costs • Automated Software Testing Resulting Gains in Operational Efficiency… MetaGovernance Incorporated. All Rights Reserved. 2014
  • 26. 25 • Business Decisions Based on Good Data • Financial Statement Accuracy • Clean Audit Reports • Improved Regulatory Rating • Reduced Reputation Risk RISK MANAGEMENT …and Reduction in Enterprise Risk MetaGovernance Incorporated. All Rights Reserved. 2014
  • 27. For additional information contact: Steven Zagoudis stevez@metagovernance.com (404) 593-1601 www.metagovernance.com Questions? 26