Calidad y Competitividad en los mercados internacionales.

1. QUALITY MANAGEMENT SYSTEMS
Ing. Naty A. Romero Alarcón

2. GLOBALIZATION: THE RELATIONSHIP WITH THE
QUALITY
Globalization= Reality

3. GLOBALIZATION: THE RELATIONSHIP WITH THE
QUALITY
 Quality practitioners should be aware of a few enduring challenges to the
global progress of quality:
 Training programs for new methodologies and concepts often
do not spread into new geographical areas as quickly as the
demand for programs does.
 Differences in economic conditions such as labor costs,
inflation and proximity of raw materials can mean certain
improvement efforts and tactics are more suitable to some
countries than others.

4. GLOBALIZATION: THE RELATIONSHIP WITH
THE QUALITY
 Comprehensive information-sharing, metrics-tracking and
documentation systems within multinational corporations must
overcome language and communications barriers.
 Cultural differences in management styles and employee relations
mean some team-based initiatives may need to be customized for
different countries.

5. GLOBALIZATION= THE RELATIONSHIP WITH
THE QUALITY
 How do we stay in the market?
- Quality
- Low Cost
- Opportunity
- Innovation
- Productivity

6. THE COMPETITIVENESS
Organization ability to support the comparative advantages to
keep the position in a market.

7. GLOBAL MARKET: COMPARATIVE ADVANTAGES
 Attributes
 Skills
 Resources
 Knowledgment
 Others advantages
How do we lose these advantages?

8. URGENCY LIFE: TO LIVE IN ORDER TO PRODUCE
WITHOUT TIME TO IMPROVE.

9. HOW DO YOU KEEP THE COMPETITIVE
ADVANTAGES?
 Developing a Management System, to give us:
- Communication Tools
between customers and
workers.
- To Plan the activities
- To Organize

10. HOW DO YOU KEEP THE COMPETITIVE
ADVANTAGES?
- Paying attention to Key Resources.
- Evaluating the progress and the failure.
- Controlling the critical activities.

11. DEVELOPING A MANAGEMENT SYSTEM
ORGANIZATIONAL
STRUCTURES
ACTIVITIES
PLANIFICATION
RESOURCES RESPONSABILITIES
PROCESS TRAINING
PROCEDURES

12. MANAGEMENT PURPOSES
 To Establish the Organization Policies
 To Establish the Organization Objectives
 To Achieve Organization Goals

13. ADVANTAGES FROM IMPLEMENTING A QUALITY
MANAGEMENT SYSTEM
 Improve workers’ motivation
 Have a better coordination between differents interfaces
 Get CEO’s commitment
 Avoid duplicating tasks
 Use the financial and personal resources in an effective way

14. ADVANTAGES TO INSTALL A QUALITY
MANAGEMENT SYSTEM
 More transparency in the global process.
 Reduction of the documents ( quantity)
 More Legal Security
 Adaptability to changes
 Less frecuency in audits.

15. CERTIFICATION BENEFITS
CUSTOMERS
More confidence and satisfaction in the organization’s products
and services.
“Son la razón de ser de la empresa, por ellos subsistimos”
ORGANIZATION
• Controlled process
• Increase the efficiency: Reduce the mistakes
• Cost Reduction: Decrease waste and re-process
• International Recognition
• Increase the shareholders satisfaction

16. CERTIFICATION BENEFITS
WORKERS
• Knowledge of the process.
• Increase and develop the workers motivation
in the organization.
SOCIETY
• Motivate the National developing and the competitivity
in the companies in the national and international
markets.
“Punto de partida hacia la Calidad Total
(TQM)”

17. MANAGEMENT SYSTEMS CHARACTERISTICS
 Adaptable to any company.
 They are friendly with other general management
systems.
 They made easier to apply the requirements and other
applicable laws.
 They made easier to incorporate laws associated to GMP
(Good Manufacture Practices).
 They made easier to implement the certification
requirements.

18. Quality Management System
QUALITY SYSTEM DESIGN
CEO’s COMMITMENT
TRAINING
DOCUMENTARY BASE
IMPLEMENTATION
INTERNAL AUDITS
CEO S REVIEW
CERTIFICATION PROCESS