Region - AMERICAS Customer CaseStudy

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AMERICAS Region Customers
© NetSuite 2010 2

Overview
– Online retailer of
European and Designer
Lingerie
– Based in Great Neck, NY
– Using NetSuite Revenue
Recognition, Advanced
Financials,
SuiteCommerce, Site
Builder, Site Analytics and
CRM+
– Replaced QuickBooks
Challenges
QuickBooks prevented growth potential in Europe
QuickBooks and manual order processing limited
growth in products and customers
Company faced buying separate applications for
CRM, shopping-cart, and credit-card processing
NetSuite Benefits
Saves $70,000 yearly while growing at 25% per year
Integrated order processing saves $60,000 annually
Real-time inventory visibility saves $50,000 annually
Cut order-to-cash cycle from 3 days to just 1 day
NetSuite Helps Online Retailer
Cut Costs While Growing at 25% Yearly
NetSuite's integration has helped us streamline and organize the company
so we don't have to worry about growing the business“

Overview
– IT consulting,
management services
– Based in Plano, TX
– Switched from
QuickBooks,
spreadsheets
– Using NetSuite ERP, and
CRM
Challenges
Manual rekeying of consultants' time data from
spreadsheets into QuickBooks risked billing accuracy
Company admin's spent 4-6 hours per timesheet,
each month to enter data
Revenues lost from inaccurately billed consultant time
NetSuite Benefits
$17,000 monthly revenue increase from improved
accuracy in tracking consultants' billable time
Reduced administrative overhead by 20% from
automation of formerly manual tasks
Billing process now takes 1 hour, compared to 16
hours previously
NetSuite Helps IT Services Company Boost
Yearly Growth Estimates by 33%
NetSuite has helped us in a number of ways, but best of all it helps us
look and act like a high-end professional services company and that helps us win
and retain customers.
“

Overview
‒ Sign Making Equipment &
Supplies
‒ Based in Grand Rapids, MI
‒ NetSuite ERP, CRM, and
Ecommerce
‒ Replaced Counterpoint
Challenges
Wanted to attract more franchise customers
Fragmented IT systems meant challenge to manage
inventory of 15,000 SKUs
IT systems overloaded by 8,000 orders a month
across 9 warehouses
NetSuite Benefits
Order processing time cut by 66%
Decreased monthly inventory by $500,000 (15%)
Saved $1,000 per month in mailing
Web channel now accounts for 11% of revenues
Cut pricing update time from 2 hours to 10 minutes
NetSuite Cuts Order Processing Time
by 66% for Advantage Sign Supply
NetSuite has simplified our company's operations, given us great efficiency,
power, and flexibility, helped us do business on the Web, and has helped unify
our customer touchpoints by linking CRM with ERP and Ecommerce.
“

Overview
– Based in Jamestown, NY
– Using NetSuite Mid
Market Edition, Site
Builder, Advanced Site
Customization, Site
Analytics, and Advanced
Inventory
– Switched from Monster
Commerce, Peachtree,
QuickBooks financials,
and other third-party
software
Challenges
Non-integrated business software couldn't support company's
growth
Wasted time spent on data entry and software maintenance
Manual data interchange between software delayed new
orders and inventory calculations
NetSuite Benefits
Cut 20% in operating costs and saved $30K over cost of
server-based system upgrade
Double-digit growth with end-to-end process integration
Web store updated instantly with incoming inventory
Automated multi-level pricing simplified customer self-ordering
Customer access to order status cut 10 hours in handling
inquiries monthly
NetSuite Helps Cut Operating Costs 20%,
Grow in Double Digits
NetSuite helped us become an efficient company that's responsive to our
customers and to their tastes. Our efficiencies cut operating costs by 20%,
increased sales and keep on a steady double-digit growth path.
“

Overview
‒ A leading supplier of
new consolidated and
kunkle relief vales
‒ Based in Riverdale, IA
‒ NetSuite
‒ Chose NetSuite over
Syteline and in-house
custom applications
Challenges
Rapid growth due to accelerated gas and oil extraction in
Montana and North Dakota
Support core wholesale/distribution business as well as
field repair and service organizations
Needed multisite inventory management and scalable,
unified platform
NetSuite Benefits
Allied Valve was perfectly positioned to grow overnight
from a one-man presence in North Dakota when Bakken
Oil boom started
Single business platform powers distribution, service and
repair with greater synchronization between departments
Company size has grown 400% with the same IT staff
Allied Valve Keeps its Business Pumping with
Netsuite
There is a tremendous growth in North Dakota without sufficient infrastructure.
NetSuite lets us take advantage of that boom leveraging iPads and trucks.“

Overview
‒ Provider of pool safety
solutions
‒ Based in Orange, CA
‒ Uses NetSuite
‒ Replaced Sage,
QuickBooks, and MS
Access database for CRM
and Excel
‒ Chose NetSuite OneWorld
over SAP MAS 200 and
Sage Accpac
Challenges
QuickBooks unable to scale data volumes as it grow, resulting
in lost and corrupted data
Lack of integration resulting to poor visibility into critical
business information
Growth potential was limited
NetSuite OneWorld Benefits
All-Safe Pool has achieved strong and steady growth in B2C
and B2B sales
2x gain in productivity across the board with on-demand
access to real-time data
NetSuite CRM helped drive a 25% gain in B2C sales
SoCal company doubles productivity and fuels strong
growth with complete NetSuite cloud solution
Our entire business is built on NetSuite, and our ability to access real-time financial,
inventory and customer information has been a big part of our growth.
”“

Challenges
Real-time visibility to meet the demands of a fast-
growing and complex liquidation business
Delays from manual data management being pieced
together from disparate information
Efficiency and control over purchase of goods,
inventory management and the sales pipeline
NetSuite Benefits
Real-time visibility & control over large volumes of
goods purchased, averaging 6 container loads daily
Precise tracking of goods for rapid distribution and
optimal product mix on their 45,000-sq-ft retail location
Automated invoicing and purchasing minimizes
manual work
AMC Liquidators Gains an Edge in Fast-Moving,
Complex Trading Operations
NetSuite enables us to know in real time what our inventory position is
and what's in the sales pipeline.“
Overview
– Liquidator of hotel, office and
high-end residential
furnishings and equipment
– Based in Fort Lauderdale, FL
– Customer since 2003
– Using NetSuite, Financials,
Inventory Management,
Order Management,
SuiteCommerce, CRM,
Marketing

Overview
‒ Producer of barcode software
‒ Founded in 1995
‒ Based in Phoenix, AZ
‒ NetSuite replaced legacy
software and spreadsheets
‒ Running NetSuite across
ERP, inventory, CRM and
eCommerce
Challenges
Lowered productivity and increasing operational costs
Challenging to keep up with 25,000 customers
Billing processes suffered from errors and delays
resulting from lack of coordination
Remote access was cumbersome
NetSuite Benefits
Cut administrative operating costs by 35%
Reducing outstanding receivables by 80% and the
number of past-due customers by 47%
Integrated business processes have eliminated
redundant and overlapping customer data
Cut Administrative Costs by 35% While Boosting
Productivity
NetSuite gives us the ideal platform for flexibility, from our 360-degree view of
the business to our fully integrated application workflows.“

Challenges
Disconnect between accounting & services teams
made tracking profitability difficult
20-30 days lag time in service billings
Customers are not up-to-date on project costs due
to lack of services-accounting integration
NetSuite Benefits
25% growth since bringing in OpenAir with 1 less
full-time administrator
Month-end closing reduced to just 5 days
Real-time visibility into project status and improved
resource utilization
NetSuite OpenAir Helps Software Provider
Grow 25% with SRP
The greatest benefit of OpenAir SRP is visibility. Without it, we cannot make
educated decisions or consistently deliver on projects.“ ”
Overview
‒ Supplier lifecycle
management solution
provider
‒ Customer since 2009
‒ Based in San Francisco, CA
‒ Switched from QuickBooks
‒ Using OpenAir

Challenges
Manual project management processes hindered
Backstop from taking on larger & more complex projects
Difficultly forecasting profitability due to lack of real-time
visibility into time & expenses
Project managers spent several days per month
reconciling monthly timesheets
NetSuite Benefits
Tripled the profit margins since bringing in OpenAir
Project managers' monthly invoicing processes at 1.5
hours instead of 2 days
Budget reports for complex, multi-client projects takes
just minutes, instead of 2 hours
Professional Services Group Triple Profit
Margins with Process Automation
With OpenAir we were able to nearly triple our margin by accurately capturing
time and forecasting demand. We've also improved the accuracy of our
estimates and reduced the amount of time spent on invoicing.
“
Overview
‒ Financial software
‒ Based in Chicago, IL
‒ Switched from home
grown software and
spread sheets
‒ Using OpenAir

Overview
– Online shopping club
– Based in Montreal,
Canada
– Replaced QuickBooks and
in-house software
– Chose NetSuite OneWorld
Challenges
Disparate systems provided no visibility into profit and
cost across global operations
Inventory turnover created significant inventory
management challenges
Avoid additional hiring for IT operations and system
administration
NetSuite Benefits
1,100% growth in sales
8x FTE growth in 12 months
Eliminated order processing delays
Seamless multi-location inventory management
Streamlined process for adding hundreds of new
products daily
Beyond The Rack Serves 4 Million Customers
with NetSuite OneWorld
Using NetSuite rather than a traditional in-house solution allows us to reduce
upfront investment and keep our money focused on growing the business.“

Overview
‒ Provider of a unified
operations center and data
analytics for utilities and
consumers to optimize
energy delivery and usage
‒ Based in Bellevue, WA
‒ Switched from QuickBooks,
Excel
‒ Using NetSuite, NetSuite
Financials, CRM, Revenue
Recognition, Advanced
Projects
Challenges
Scalability and depth of functionality required to grow the
business with lean IT and administrative operations
Burden of manual work resulting from islands of
information across disparate on-premise applications
Needed 1 system to support current & future business
needs, including customer support & case management
NetSuite Benefits
Optimize lead-to-order-to-cash processes and improve
customer relationship management
Strong pipeline analysis & sales forecasting from CRM &
financials integration for data-driven business decisions
Accelerate monthly financial close, real-time visibility with
summary-to-detail reporting and simplify annual audits
Calico Energy Powers Up its Greentech
Business on NetSuite
NetSuite has been a great tool for us -- very flexible and a good platform for growth.
“

Overview
‒ Sales effectiveness
software and services
‒ Based in Pleasanton, CA
‒ Switched from nearly 14
disparate applications,
including MS Dynamics
GP, Marketo and
Neocase
‒ Using OneWorld,
OpenAir PSA, CRM
Challenges
Patchwork of nearly 14 disparate applications
Business performance and visibility was hindered by
lack of real-time actionable data
Merger & acquisition impaired by lack of standardized
process in on-boarding new business entities
NetSuite Benefits
Real-time management & global financial consolidation
of 7 subsidiaries
Multi-currency transactions in nearly 140 countries
Real-time business metrics with drill-down into
customer, financial and opportunity detail
OpenAir PSA streamlines project management and
resource utilization for 100+ consultants & integrators
CallidusCloud Upgrades Its Global Business
Operations to NetSuite
For the first time, we have a complete 360-degree view of our customers
and our business. NetSuite is our system of record and it's fantastic.“

Challenges
Manual work required to piece together data from
disparate systems
Delays in financial reporting, fulfilment and other
processes that impacted business performance
High cost in hardware purchases, software licensing,
and IT upgrades, maintenance and data backups
NetSuite Benefits
Real-time view of its business: sales, customers,
inventory, ecommerce, costs, profitability & more
Order management processes reduced from days to
same-day shipping
Saves $12,000 previously spent on data backups,
hardware and IT maintenance
Candles and Supplies Lights a Fire Under Its
Business with NetSuite
NetSuite has been revolutionary for us. Having everything under one roof has
greatly improved our efficiency, and I no longer have to manage a network.“
Overview
– B2B and B2C merchant of
candle-making and soap-
making supplies
– Based in Quakertown, PA
– Switched from Visual
AccountMate, Crystal
Reports, Microsoft Commerce
Server, Excel
– Using SuiteCommerce,
Advanced Site Customization,
ERP, CRM SFA

Overview
– Digital intelligence
consultancy focused on
online data analytics and
marketing
– Based in Phoenix, AZ
– Replaced QuickBooks,
Salesforce.com, Affinity
Live, Basecamp, Harvest
– Using NetSuite, OpenAir
PSA, SRP, Revenue
Recognition, CRM,
OneWorld
Challenges
High risk of data errors from 5 disparate systems needs
burdensome manual work to ensure data accuracy
Lacked visibility and control needed for growth and
optimize project delivery and resource utilization
Time-consuming manual data reconciliation diverted
resources from focusing on client satisfaction
NetSuite Benefits
Real-time budget tracking and resource optimization on
project delivery, margin and client satisfaction
Multi-currency conversion and local tax compliance for
operations in Asia and Australia
Anywhere, anytime access across 4 offices in Phoenix,
Chicago, Vancouver and Ottawa
Cardinal Path Charts Course with Integrated
Services, Financials and CRM Solution
NetSuite's resource planning has given us fantastic ability to look into the future
and feed that information back to management and business development.“

Overview
– Based in Toronto, Canada
– NetSuite ecommerce,
financials, inventory
management, CRM, order
processing
– Also considered SAP,
Microsoft Dynamics GP,
QuickBooks, ACCPAC
Simply Accounting
Challenges
Needed competitive advantage of an integrated business
solution against larger retailers
Cost of invest in on IT system and its on-going
maintenance
NetSuite Benefits
25% annual growth since deploying NetSuite in 2003
$120,000 annual savings on purchasing, operations
management and CRM
0.9% customer refund rate vs 3.5% industry average
Manage 2,500 purchase orders with 100 suppliers anytime
Home Furnishings Retailer Grows
25% a Year on NetSuite
Our growth has a lot to do with NetSuite. The efficiency we gain with NetSuite
translates into cost savings and a real competitive advantage“

Overview
‒ Manufacturer's
representative for
instrumentation and process
control equipment
‒ Based in Calgary, Alberta,
Canada
‒ Replaced ERP, quoting
package, CRM, email,
technical support, and
service and repairs
databases
‒ Using NetSuite Canada,
ERP, CRM SFA, Advanced
Financials
Challenges
Winning the trust & confidence of manufacturer-partners
in an increasingly competitive North American market
Highly trained staff for selling & servicing highly complex
products worth as much as $250,000
Fragmented accounting applications & spreadsheet-
based sales-order systems
NetSuite Benefits
Reduced operating expenses by 30% & sales training
time from 2 years to 3 months
Improved sales report frequency from 1 per quarter to
automatic monthly reports
In-stock orders processed in 5mins not 30, & a 100-line
custom-order proposal compiled in 30mins not 3hrs
CB Engineering Maintain Sales While
Reducing Operating Expenses by 30%
NetSuite gives us a central place to manage and access all information,
so we can keep our hands on the business at all times, and not worry
about losing track of anything
“

Overview
‒ Dental implant care
provider
‒ Based in Greenwood
Village, CO
‒ Switched from Microsoft
Dynamics GP
‒ Using OneWorld
Challenges
Complex subsidiary structure of over 120 entities
Poor multi-subsidiary support requiring more than 90
charts of accounts
92 separate instances of Microsoft Dynamics GP made
growth for ClearChoice Management not feasible.
NetSuite Benefits
Consolidated 92 separate instances of Microsoft
Dynamics GP on OneWorld
Multi-subsidiary OneWorld solution implemented in just
three months
Reduced financial closing time by 80%
ClearChoice Management Consolidates Over
120 Subsidiaries on NetSuite OneWorld
NetSuite OneWorld gives us the power we need to run our large and
growing business, increase our labor efficiencies, and simplify our processes.
”“

Overview
‒ Interconnection and
Colocation solutions,
Telecom
‒ Based in Denver, CO
‒ 100+ Users
‒ Switched from disparate
small-business
applications
‒ Using OneWorld
Challenges
Move all information into one single database
Provide staff with remote access to the system
A solution requiring little on-going on-site
maintenance or management
NetSuite Benefits
Integrated all data into one database, and the
company’s information secured by automatic back up
Enabled remote, real-time access into the system for
all staff
Requires minimal on-site IT infrastructure and
management
Cologix Streamlines Business with Netsuite
NetSuite's SuiteCloud solution, from CRM to ERP and the custom developed
Network Inventory Management system, affords us a single version of the truth
and a 360 degree view of our entire business
”
“

Overview
‒ Talent Management
Software
‒ Based in Santa Monica, CA
& home-grown application
‒ Using OneWorld & OpenAir
Challenges
Limited business software to support international launch
Complex customer contracts & revenue recognition
requirements slowed financial reporting & hindered
growth
Customer-focused marketing & promotions are hindered
by lack of customer analysis tools
NetSuite Benefits
Double-digit growth without adding IT staff for finance
Automating billing processes & multi-currency
conversions helped reduce staff time spent by 60%
7 different currencies automatically converted &
consolidated into U.S. dollars with OneWorld
Talent Management Firm Streamline
Financials for Continued Growth After IPO
NetSuite's financial reporting, compliance workflows, and other functions helped
us save months of staff time during our IPO process, and they continue to help us
save time and money in our day-to-day financial and compliance reporting.
“

Overview
‒ Provider of check scanning
equipment to the banking,
financial services, POS, and
small business markets
‒ Based in Northfield IL
‒ Replaced QuickBooks,
Sage, Exact Software,
spreadsheets
‒ Using ERP, CRM+,
Advanced Inventory,
Sandbox Environment
Challenges
Multi-location business model strained near-obsolete,
server-based IT systems
Order processing, inventory-tracking & customer case
management handled in spreadsheets & fragmented
systems
Improve service and support for top customer-resellers
NetSuite Benefits
350% growth in 6 years without adding staff, & $300K
annual savings over server-based IT systems
Integrated inventory tracking cut 54% in open inventory &
30hrs/wk staff time saved in integrated shipping module.
Same-day shipping instead of a 2-day order-processing.
Customer-call escalations reduced by 62%
NetSuite Helps Manufacturer Grow 350%
in 6 Years Without Adding Staff
NeSuite has helped us become more efficient, more responsive to customers,
and more profitable.“

Overview
– Content Marketing,
Interactive Media Agency
– Based in Chicago, IL
– Switched from
QuickBooks,
Salesforce.com
– Using OpenAir
Challenges
Lack of process integration, manual data entry errors,
slowdowns & redundancies prevented expansion
Existing PSA software was limited and unreliable,
which reduced the accuracy of invoices and reports
Difficulty keeping processes consistent and making
accurate forecasts with spreadsheets
NetSuite Benefits
300% growth in client workload
Streamlining and standardizing all business processes
Generate highly accurate revenue and cost forecasts
from centralized historical information
NetSuite OpenAir Helps Marketing Agency
Grow 300%
NetSuite OpenAir's ability to integrate with our GL and CRM tools was
a huge draw for us. We no longer have to spend time and effort
on double entry of data in multiple systems.
“

Overview
‒ Wholesale and liquidation
company specializing in
buying and selling excess
inventory, overstock, and
closeouts
‒ Based in Los Angeles, CA
‒ Replaced SAP R/3, MS
Great Plains, QuickBooks,
Mail Order Manager,
spreadsheets
‒ Using ERP, CRM,
Ecommerce
Challenges
Unable to keep up with sales, & track inventory between
busy bi-coastal warehouses
Information access difficult for traveling executives
Costly and functionally limited IT software solutions
NetSuite Benefits
More than $120,000 annual savings over the costs of
other solutions
Real-time inventory tracking not possible with DVA’s
previous systems
NetSuite for iPhone simplifies executive access to sales,
finances, and other information
Wholesale Distributor Saves $120,000
Over Former Costs for IT Software
We went from the most expensive piece of software on the planet—SAP—
down to QuickBooks and then to Great Plains. They were all either limited,
costly, or both. We finally realized that we had to get on a single system,
and that's where NetSuite came in.
“

Overview
‒ Developer & provider of
online information
software databases for
libraries
‒ Based in Ipswich, MA
‒ Switched from
Proprietary applications
‒ Using NetSuite and
CRM
Challenges
Proprietary applications limiting growth into new markets
Disparate data sources made analysis of sales &
marketing activities cumbersome & inaccurate
CRM system did not provide detailed customer information
Team selling opportunities limited by lack of consistent
data & collaboration tools
NetSuite Benefits
Automated & guided sales processes saving thousands of
managerial man-hours per year
Full visibility into all prospect and customer activity
Greater understanding of sales representative skills &
strengths enhanced individual and team performance
EBSCO Publishing Builds
International Business on NetSuite CRM
With NetSuite, everyone on our team can submit a customer case
that will be meaningful to everyone in the world.
The uniform platform has been of tremendous value.
“

Overview
‒ Business back office
outsourcing for charter
schools
‒ Based in Emeryville, CA
‒ Using OneWorld
Challenges
Maintain double-digit growth rate
Tightening budgets and growing compliance demands
Wanted solution that would scale to handle dozens of
charter schools
NetSuite Benefits
Deliver greater functionality to school-clients at less
than 50% of the cost of outsourced IT service
Real-time reporting capabilities tracking complex,
constantly changing charter school compliance rulings
NetSuite economies of scale let EdTec offer 30 schools
knowledgebase with more than 600 tutorials on a
multitude of subjects
NetSuite Helps Charter School Services Provider
Cut Client IT Costs in Half
With a single instance of NetSuite, we're running 30 schools
as if they were business subsidiaries.“

Overview
‒ Manufacturer of
gastroenterology devices
‒ Founded in 2008
‒ 90 employees
‒ Based in Alpharetta, GA
‒ Replaced Quickbooks
‒ NetSuite ERP, CRM,
Advanced Inventory and
eCommerce
Challenges
Inadequate functionality to handle growth
Zero inventory and manufacturing controls
Complex supply chain: China, Korea, EU, USA
NetSuite Benefits
Fully implemented in two months
NetSuite webstore delivers 15% of revenue
Configured Case Management for FDA compliance
Reduced 4 FTE IT staff and $8K per user license vs.
on-premise solution
300% Annual Growth and FDA Compliance
with NetSuite
NetSuite is the only Cloud based solution that was built from the ground
up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions.“
”

Overview
– Full-service marketing
agency (clients include
Nationwide Insurance,
Coca-Cola, Chick-fil-A,
UPS & Cisco Systems)
– Based in Columbus, OH
– Switched from
Salesforce.com, Harris
Enterprise Agency Suite
(EAS), Atlassian JIRA
– Using OpenAir, PSA,
OneWorld, Advanced
Billing, Revenue
Recognition, SFA
Challenges
Managing & reconciling information across standalone
project management, SFA, billing, financials, time &
expense reporting, and related systems
Standardization and centralization of three separate
agencies on a single system
Problematic use of Citrix VPN to access certain data
cause delays and impact productivity
NetSuite Benefits
Productivity and decision-making improved with 6x
faster access to information and report generation
Reconciliation of financials and project services data
in a single integrated system
Anywhere, anytime web access promotes
collaboration across distributed office environments
Digital and Social Marketing Agency Gets
Disruptively Creative with NetSuite
NetSuite is the ideal solution to standardize our various processes
and enables outstanding visibility and execution across the business.“

Overview
‒ Library solutions provider
‒ Founded in 1998
‒ Based in Duluth, GA
‒ Replaced Sage
SalesLogix, Goldmine,
ACT!, Mas90, DynaLink
‒ NetSuite OneWorld
Challenges
Trying to grow a complex business selling specialized
hardware and software to libraries and colleges, but had
trouble keeping up with orders
Manual processes slowed responses to price changes
resulting to inaccuracies
Non-integrated solutions made it difficult for management
to assess business performance
Saves more than $100,000 yearly
Reduced time for processing estimates and orders by 75%
Improved customer relationship
40% reduction of customer-reseller administration
NetSuite Helps Education Systems Distributor Save
$100,000 Yearly While Maintaining High Growth
NetSuite has given us an out-of-the-box product that lets us aggregate all data on a single
platform, which gives us the flexibility to customize it pretty much any way we want.“ ”

Overview
‒ Manufacturing, Wholesale
Distribution of cosmetics
‒ Based in Laguna Hills, CA
‒ Switched from Sage MAS
200
‒ Using NetSuite ERP, CRM,
Advanced Inventory
‒ Partnered with eBizNET
Solutions Inc.
Challenges
Efficiently control and track product movement throughout
Epicuren's complex manufacturing processes
Inefficient usage of storage space from lack of automated
inventory control and warehouse management processes
Order acceptance are delayed by up to 2 days from lack of
real-time, integrated order processing
NetSuite Benefits
Real-time inventory data, immediate acceptance of orders
and a 125% increased in order shipments
Raw materials storage space reduce by 33% even with
1,700 active SKUs
Inventory turns up by 33% & stock-outs down by 25%
NetSuite Helps Cosmetics Maker Boost Order
Shipments, Reduce Costs, Improve Customer
Satisfaction
NetSuite and eBizNET (WMS partner) have brought us to the point where our
supply chain execution complements our product and marketing arsenal and we
can compete with anybody now—and that's just what we are doing.
“

Overview
‒ Provider of antivirus
software
‒ Founded in 1992
‒ 250+ customers
‒ Based in Bratislava,
Slovakia
‒ NetSuite Financials,
CRM, and Ecommerce
Challenges
Business multiplied annually, outgrowing small office
software
Had no unified view of customer
Needed enterprise grade infrastructure without IT
staff
NetSuite Benefits
Scaled efficiently with monthly E-store orders from
4,000 to 30,000 in 4 years
Reduction in chargebacks by a factor of 8
Managing over 1,000 customer support contacts
daily with reduced error rate and greater efficiency
NetSuite Helps ESET Increase Ecommerce
Revenues Tenfold
We have been able to customize NetSuite to meet most of our needs, faster and
at a lower price than we would have with any other system.“ ”

Overview
‒ B2B supplier of professional
dentistry products to dentists
and schools
‒ Based in Clinton Township,
MI
‒ Navision (before the
acquisition on Microsoft),
Excel
‒ Using NetSuite Site Builder
Challenges
Costly & time-consuming upgrade to an on-premise
Microsoft Dynamics NAV application
Process delays, manual data work required & limited
visibility into business metrics from siloed systems
Additional credit card transaction fees paid due to
security details they couldn’t produce to card processors
NetSuite Benefits
$23,000+ in credit card fees saved and 15% net income
growth in the first year
Access to consolidated record of customer orders,
contacts and history
SuiteCommerce platform supports a B2B customer portal
for online ordering, history, payments and more
EXACTA Dental Runs Its Growing Business
with a Smile on NetSuite
NetSuite allows us to keep finance, sales, inventory, shipping and
customer information all under one roof.“

Overview
‒ Provider of industrial
supplies
‒ Based in Oakland, CA
‒ Founded in 1948
& MBA Accounting
Software to NetSuite
‒ Using NetSuite for ERP,
Inventory, CRM, and
Ecommerce
Challenges
Shrinking building materials margins as economy tightened
Accurate competitive analysis to determine price changes
Improve performance by increasing operational efficiency
NetSuite Benefits
Analytics help management make pricing adjustments
based on accurate competitive analysis
Set prices for thousands of SKUs in a day, compared to a
week or more
NetSuite reporting capabilities help managers track sales,
order pipelines and inventory
Feeney Competes and Diversifies in Tight
Economy
NetSuite helps us be more competitive, more agile, and plan our future with
precision. It gave us the tools to provide better customer service, and it gives our
departments the information they need.
“

Overview
‒ Non-profit org dedicated
to ending poverty
‒ Based in Abbotsford,
British Columbia, Canada
Dynamics GP, GoldMine
CRM, proprietary
inventory management
system
‒ Using NetSuite,
Financials, CRM,
SuiteCommerce
Challenges
Patchwork of disparate systems
Website limitations meant online channel could not live up
to its potential as a fund-raising platform
High IT costs to deploy, maintain, upgrade and patch on-
premise software, servers and backup systems
NetSuite Benefits
Increased annual donations by 15-20% each year since
2005 while avoiding 2 FTEs in finance, 1 FTE in IT and 1
FTE in its call centre
Real time accurate financial data is available on demand,
compared to a 30-day lag with previous solution
Cloud mobility supports traveling employees
FH Canada Fights Global Poverty with NetSuite.org
A non-profit agency like ours is most healthy when everything is integrated
and works together, and that’s what we’ve gained with NetSuite.“

Overview
‒ Provider of fan sports
apparel
‒ Based in Hoboken, NJ
‒ Founded in 2005
‒ Switched from Quickbooks
and PDGsoft to NetSuite
Microsoft Great Plains and
Sage Mas 200/400
ERP, CRM, Ecommerce,
Inventory, & Manufacturing
Challenges
Poor integration between QuickBooks and webstore lead
to duplicate effort and flawed order management
Lack of visibility into order exceptions and stockouts
impacted margins
Difficult and labor-intensive raw materials tracking
Benefits
Automatically import and process orders improving
shipment times and customer satisfaction
eliminated 9 week material ordering delays
Commission reporting cut from four hours to four minutes
GameWear Cuts Waste and Streamlines
Order Management with NetSuite
Using the NetSuite Ecommerce platform is boosting sales, and gives us the
opportunity to scale up our business-to-consumer operations.
”“

Challenges
Inefficient, error-prone manual processes with
spreadsheets incapable of supporting their growth plans
Delays and errors from lack of integration between web
storefront and back-office operations
Limited visibility into inventory, sales and B2B
customers made business planning and growth difficult
NetSuite Benefits
Visibility and automation across finance, order and
inventory management, CRM and purchasing
Capture transactional data from 30+ retail locations
worldwide and B2B/B2C sales over its web storefront
Saves 100hrs/week by consolidating multiple recipients
from a single corporate gift order into a single line
Garrett Popcorn Shops Heats Up Its
Business Growth with NetSuite
With NetSuite, multiple lines of business are integrated into a single platform
and that provides visibility for management, finance and our inventory team.“
Overview
– Food and hospitality
(gourmet popcorn)
– Based in Chicago, IL
– Switched from
Spreadsheets
– Using NetSuite Financials,
OneWorld, CRM, Inventory
Management, Order
Management, Purchasing

Overview
– Provider of online
publishing services
– 30 million readers per
month
– Based in New York, NY
Excel with NetSuite
OneWorld
Challenges
Operational inefficiencies hindered growth
Difficulty optimizing complex, multi-dimensional
advertising contracts using QuickBooks
Lack of consolidated financial information
Inefficient revenue recognition and limited business
visibility
NetSuite Benefits
Deployed NetSuite OneWorld in 60 days
Integrated accounts payable and receivable
processes cut bookkeeping costs by 20%
Role based dashboards give up-to-the minute views
of order performance, receivables and expenses
NetSuite OneWorld Reduced Gawker
Media’s Bookkeeping Costs by 20%
Our processes are integrated and automatic, and our analysis is based on
dependable, up-to-the-minute information.“

Overview
– Giftware (colorful votive
candle holders)
– Based in Seattle, WA
– Using NetSuite Advanced
Inventory, ERP, CRM,
Retail Anywhere and
SuiteCommerce
– Switched from
QuickBooks, CAM
Commerce for POS
Challenges
QuickBooks lacked scalability for a growing company, with
manual data entry required between dissimilar systems
Data delays and manual processes made aligning
production to demand difficult
Data movement through QuickBooks was problematic due
to various in-store POS systems
NetSuite Benefits
Scalability for business growth to $7M in sales
Continued expansion of B2B sales at more than 50 gift shops,
restaurants and boutiques in the U.S.
Process transactions and capture customer information for
B2C sales with Retail Anywhere POS
A single set of customer records for in-store and ecommerce
glassybaby Streamlines Multi-Channel
B2C/B2B Business with NetSuite
NetSuite is a very complete system that’s easily adaptable to a wide range of
operations. It’s simple to maintain and scalable as you grow. We’re able to access
sales data very quickly, and that’s a powerful tool for production planning.
“

Overview
‒ Provider of transportation
technology
‒ Based in St. Paul, MN
‒ Switched from SAP
‒ Running NetSuite in 2 months
‒ Deployed NetSuite across
inventory, ERP, and CRM
Challenges
Needed scalable ERP system after 3M spinoff
Unable to perform financial or sales analysis
Growth limited by lack of visibility into new sales
opportunities
NetSuite provides a scalable, cost effective ERP system
that allows GTT to continue rapid growth
Even with 3 subsidiaries, GTT gets detailed, weekly
financial and sales reports
Dashboards provide instant inventory, backlog and
pipeline visibility
GTT Running on NetSuite OneWorld with
2,000+ Customers in Just 60 Days
In 60 days we had a complete, scalable ERP infrastructure, thanks to NetSuite,
and we're now growing at a good pace.
”“

Overview
‒ Activity image capture
coompany
‒ Based in San Mateo, CA
‒ Switched from Quickbooks,
Salesforce.com, SaaS-
based eCommerce
platform
‒ Running NetSuite
OneWorld
Challenges
Combination of outsourcing and fragmented in-house
business software prevented GoPro from taking full advantage
of a fast-growing market opportunity
Inability of business software to handle multiple
sales/distribution channels had slowed order processing
Lack of integration between accounting and customer records
caused delays in tracking receivables
Grown revenue by 300% year-over-year
The company is saving approx. $360,000 yearly
Faster workflow, increased productivity and saved man-hours
NetSuite Helps Manufacturer Grow 300% While
Expanding Market and Attracting Strategic Investors
Not only does NetSuite support our business growth, but it also benefits our investor
and strategic partner relations, with its support for financial transparency,
information accuracy, and regulatory compliance.
“

Overview
– Retail, ecommerce,
automotive equipment
– Based in Indianapolis, IN
– Replaced six instances of
QuickBooks
– Uses NetSuite for
financials/ERP, CRM, and
Ecommerce
Challenges
Build competitive advantage by improving shipping and
service performance
Inventory management among 6 US warehouses was
difficult through QuickBooks,
Slowed shipments and missed sales
Multiple invoices on orders from different warehouses
confused customers
NetSuite Benefits
Visibility into warehouse inventories enables shifting stock
between locations per sales opportunities
Response to customer inquiries improved by 75%
Shipping time improved by 25%
Shipping costs cut by 10%
Single invoice on products shipped from multiple locations
NetSuite Helps Auto-Equipment Retailer
Pioneer New Online Business Model
In our industry it might take a week or two to ship a two-thousand-pound car lift
to a customer, but with NetSuite we can make most of our shipments in just two
to three days. That's a tremendous competitive advantage
“

Overview
– Provider and retailer of
musical supplies
– Based in West Lake
Village, CA
– Chose NetSuite CRM over
Salesforce.com
– Replaced custom built
software
Challenges
Manual handling of complex sales quotes
Sales of equipment and services to recording studios
and live venues require extended contract
negotiations
Quate system consisted of Excel spreadsheets
NetSuite Benefits
3X growth in three years
Increased sales efficiency helping company to
achieve 12% annual growth rate in a difficult economy
Improved pipeline efficiency has reduced quote time
from 5 hours to 1 hour
Pipeline analysis reports help sales representatives
increase effectiveness
NetSuite CRM Helps Guitar Center Grow
Outside Sales Division
With NetSuite our salespeople can organize their workday, and we can deliver
sales quotes that are impressively accurate.“

Overview
‒ Supply chain management
solution provider
‒ Based in Gaithersburg, MD
‒ Switched from Oracle
Projects
‒ Using OpenAir
Challenges
Lack of global standardized processes made it difficult
to keep up with growth
Incomplete information combined with outdated project
management tools produced inaccurate reports
Revenue leakage from irregular non-supportable
processes, and different currencies
NetSuite Benefits
Resource planning jumped from 3 weeks to 26 weeks in
advance providing better predictability
Reports that used to take a week are available instantly
Administration of OpenAir is minimal -- just 1 support
person for a thousand users
Automated change-request interface workflows saves
delivery managers 200+ hours a month
NetSuite OpenAir Helps Boost Performance,
Efficiency of Global Operations
NetSuite OpenAir is our foundation for global standardization!

Challenges
Flexibility to adapt to new demands of omni-channel
shoppers and optimize its global supply chain
Cost and difficulty in maintaining dozens of point-to-point
integrations that couldn’t support business transparency
High costs for IT resources and delays from mainframe
applications and 60-server data center
NetSuite Benefits
Accelerated business transformation from mail-order
catalog company to multi-channel retailer
Visibility into salesorders across channels, inventory and
customer information
Fulfil orders with same-day shipping compared to once-
a-day batch processing
Hanover Direct Transforms Its Business
to Modern Multi-Channel Retailer
NetSuite enables us to literally guide the business in real time.
Overview
– Has a portfolio of home
fashions, apparel and gift
brands
– Based in New Jersey
– Switched from Infor/Lawson
ERP for financials, legacy
mainframe ERP for inventory
and order management,
homegrown legacy CRM
– Using OneWorld, NetSuite
Manufacturing, Financials,
Inventory Management, Order
Management, CRM

Overview
‒ Provider of project cost
management systems
‒ Founded in 1989
‒ 50+ Employees
‒ Based in
Scottsdale, Arizona
‒ NetSuite CRM, SFA,
Financials, and OpenAir
PSA
‒ Replaced Intacct and
Salesforce.com
Challenges
Limited visibility due to multiple business systems
International expansion created taxation challenges
Inability to get clear consistent view of customers
NetSuite Benefits
ROI in just 12 months, with 20% lower costs
Proposal generation times slashed over 80 percent
Reduced one FTE by automating contract generation
and client renewal processes
Greater visibility and control over sales process
OpenAir provides detailed project management
integrated into financials and customer data.
Hard Dollar Cut Costs by 20% with NetSuite
From an accounting perspective, it is so refreshing to see all the detail in the
reports from NetSuite—the transactional searches are extremely detailed and
rich.
“

Overview
– Provider of Christian
health services
– Based in Shelby, NC
– Chose NetSuite for ERP,
CRM, and Ecommerce
– Replaced ProfitCenter
Software
Challenges
Order fulfillment errors due to limited IT system
Unreliable accounting, lack of reporting lead to lost
revenues on shipping costs
Wanted to maintain hard-won leadership position
NetSuite Benefits
Saved $500,000 over cost of on-premises installation
Will save $50,000 annually in extra staff expenses vs.
on-premise system
Ecommerce sales increased by 25% in 6 months
Real-time data for call center, marketing, Web,
accounting, retail stores, IT, and CEO office
Hallelujah Acres Increases Ecommerce
Sales by 25% With NetSuite
NetSuite has helped us improve customer service and order fulfillment. Plus it is
flexible enough for us to affordably customize it to fit the company's long-term needs.“

Overview
– Clothing Manufacturer
– Based in White River
Junction, VT
– Using NetSuite
SuiteCommerce,
Advanced Financials,
ERP and CRM+
– Replaced Sage MAS 200
Challenges
Manual order processing and warehouse picking slowed
shipping and delivery performance
Limited growth potential with Sage MAS 200
Expecting to double the sales & more wholesale orders
Needed new software operational for the busy season
NetSuite Benefits
Process a 100-line wholesale order in 10 minutes, which
previously took 3 days
50% boost in warehouse output & mis-picks reduce by 98%
Financial reports in minutes, compared to 2 days with previous
system
50% growth & $50K annual saving over server-based system
3 month rollout with NetSuite
NetSuite Helps Clothing Maker Grow
By 50% While Saving $50,000 Yearly
Thanks to NetSuite, we know we can grow the company without worrying about
whether we'll have the IT resources to keep up.“

Overview
‒ All-in-one sales & marketing
automation software
‒ Based in Chandler, AZ
‒ Switched from QuickBooks,
Excel, Infusionsoft
‒ Using OneWorld OpenAir ,
ERP, CRM and SFA
Challenges
Disparate collection of QuickBooks, Excel & its own
InfusionSoft software prevented scalability
Phone-based sales team needed CRM to be
integrated with order management
Disconnected applications made reporting difficult and
required manual work that hurt productivity
NetSuite Benefits
3x revenue growth since January 2010
Improved project & resource management, and project
profitability tracking with NetSuite Advanced Projects
Reduced monthly financial close time to 1½ day from
12 days
InfusionSoft Drives Rapid Growth with
NetSuite Cloud Solution
If we didn’t have NetSuite, we never could have grown as fast as we have.

Overview
‒ Manufacturer of electrical
components
‒ Based in Lake Forest, CA
‒ NetSuite replaced QuickBooks
and spreadsheets
‒ Chose NetSuite over SAP
BusinessOne
ERP, CRM, customer and
partner portals
Challenges
Exploit opportunities for international growth
Needed cost effective, multi-language ERP solution
Distributed workforce and partners needed remote
access
Benefits
25% greater functionality over SAP BusinessOne
120% growth without adding FTEs
Saving $30K to $50K on VPN connections
Dashboards provide real-time visibility into supply
chains and sales pipeline
iConn Technologies Saved $100,000 with
NetSuite
SAP BusinessOne would have required us to triple staff, spend more, and we still
wouldn't have the functionality and ease of use we're getting now. NetSuite puts
you in the driver's seat, so you're not spending time figuring out the software.
“

Overview
‒ Enterprise software for
wholesale distributors,
manufacturers,
warehouses and
construction firms
‒ Based in Jacksonville, FL
‒ 100+ employees
Project, point solutions,
spreadsheets
‒ Applications Integrated:
JD Edwards A/P & A/R
Challenges
Manual project tracking, and lack of time & expense
integration slowed billing cycles
Inconsistent processes made it difficult to calculate &
predict resource utilization or project profitability
Lack of process automation, A/P & A/R integration,
created extra expenses for ICS' IT department
Unreliable remote access via dial-in hindered
performance of traveling consultants
NetSuite Benefits
OpenAir reduce invoice cycle time from 10 days to 2 days
OpenAir reduce invoice inaccuracies from dozens with
the old system to an average of 3 per month
Web-based time and expense access, and approval
workflows reduced processing time to bill the client
NetSuite OpenAir Helps Boost Cash Flow
by Reducing Invoice Cycle Time by 80%
Implementing NetSuite OpenAir was one of the best decisions we made.

Overview
– Portable coolers
– Founded in 1947
– 250+ employees
– Based in Katy, TX
– NetSuite eCommerce,
Shipping, CRM
Challenges
Rapid product turnover lead to static catalogs
Unattractive and costly consumer website
Strengthen online presence while limiting IT spend
Meet Ecommerce needs while maintaining
wholesale business model
NetSuite Benefits
Web store traffic increased 40% and
sales increased 30% year-over-year
Fast, easy to design and maintain
customer product information
Smooth handoff to third-party Ecommerce vendor for
easy order fulfillment
Easy integration with Fluid Media website tools
NetSuite Helps Boost Igloo’s Online Sales
by 30%
Igloo has claimed full control over their online content and presence, thanks to the
powerful Web tools delivered by NetSuite.“

Overview
– Provider of infrastructure
services
– Based in Short Hills, NJ
SugarCRM
– NetSuite and OpenAir
Challenges
Corporate spinoff needed enterprise-grade systems
Previous parent company used disparate systems for
accounting, CRM, and customer support
Re-keying data between multiple systems, slowing
processes and severely limiting visibility
NetSuite Benefits
Saved 1.5 FTE due to automated processes
Quote-to-billing takes minutes
Cloud delivery ensured go live with company launch
Streamlined prospect-to-customer processes
Visibility into the success of lead-generating activities
InfrastructureWorks Accelerates Quote-
to-Cash Process with NetSuite SRP
The combination of NetSuite and OpenAir gives us complete, paperless
enterprise management and allows us to stay lean.“

Overview
‒ Agriculture (sugar
production at five mills in
Mexico)
‒ Based in Monterrey,
Mexico
‒ Switched from Custom-built
legacy applications, Aspel,
CONTPAQ, Microsoft SQL
Server, Microsoft Access
and Excel
‒ Using OneWorld
‒ Partnered with Netsoft
Challenges
No standardization across processes & information
Lacked visibility into inventory management and other
core processes, forcing guesswork decisions
Time consuming data re-entry
NetSuite Benefits
Automated sales orders, procurement, multi-location
inventory management, order management & fulfilment,
and customer management in 1 integrated solution
Real-time visibility into sugar stock across all five mills
Management control over subsidiary sugars mills and
multi-currency transactions in Mexican pesos, U.S. dollar
& Euros with OneWorld
Ingenios Santos Realizes Sweet
Business Success with NetSuite
NetSuite has given us a world-class solution with minimal initial investment . . .
A cloud solution has many advantages over an on-premise solution,
and there is not a better solution in the cloud than NetSuite.
“

Overview
‒ Kitchenware distributor
‒ Based in Irvine, CA
‒ NetSuite
‒ Replaced Sage
DacEasy, TeleMagic,
spreadsheets
Challenges
Limited small-business software prevented the company from
taking advantage of growth opportunities
Manual synchronization of software slowed order processing
and greatly increased errors
IRS had to maintain a complex 500,000-sku parts catalog for
product reference and it caused confusion
NetSuite Benefits
Company growth at 150% with improved operating efficiencies
saving $150,000 yearly
Close tracking of vendor prices, automated billing process, and
reduced man-hours
Real-time visibility of company financial reports
NetSuite Helps Kitchenware Distributor Boost
Growth While Cutting Costs
With NetSuite we're now able to stay ahead of our business growth, even while
we're cutting costs.“ ”

Overview
‒ Manufacturer of RFIDs
‒ Based in Burlington, Ontario
‒ NetSuite replaced
QuickBooks, Sage Pastel, in-
house applications
‒ Deployed NetSuite OneWorld
Challenges
Needed to streamline logistics and administration costs to
succeed with corporate re-structuring
Encumbered by numerous market initiatives and disparate
IT applications in headquarters and remote subsidiaries
Delayed workflow and financial analysis
Lack of accurate production forecasting
IPICO trimmed in excess of $300k in annual admin costs
Accurate production planning has helped reduce shipping
costs by 5 to10% and better inventory forecasting helped
reduce purchasing cost by 10%
Multi-subsidiary closing reduced from 30 to 5 days
Global Manufacturer Restructures, Streamlines
And Thrives with NetSuite OneWorld
We had a logistics nightmare, and our disconnected business software wasn't
helping. NetSuite now links our logistics planning with financials, and lets us access
all our business information from anywhere in the world.
”
“

Overview
‒ E-tailer of motorcycle
helmets, jackets, luggage
and other gear
‒ Based in Charlotte, NC
‒ Using SuiteCommerce,
Financials, Inventory,
Order Management, CRM,
Marketing
‒ The company launched its
webstore business on
NetSuite
Challenges
Business expansion beyond eBay without the time and
expense of on-premise solutions
Manual business processes required to manage and
manipulate data in multiple systems
NetSuite Benefits
One integrated system for ecommerce, financials,
inventory & order management, CRM, and marketing
Saved 1 FTE in IT with NetSuite's cloud solution vs.
on-premise software and servers
Integrated inventory and ecommerce simplified stock
expansion to 5,000 SKUs
Motorcycle Gear E-tailer Revs Its Sales
on NetSuite's Integrated Commerce Solution
We went with NetSuite because it had everything in a single solution—
ecommerce, accounting, CRM, inventory and more.“

Overview
‒ Warehouse distribution
and industrial calibration
services
‒ Based in Whitsett, NC
‒ NetSuite
‒ Replaced Microsoft
Dynamics
Challenges
Limited business software couldn’t support complexities of a
growing industrial measurement company
Complex business model
Existing business software was heavily customized and the
company uses a massive proprietary database that functions
on manual data exchanges
NetSuite Benefits
Saved more than $200,000 by writing its own customization
scripts rather than 3rd party consultants
Productivity has increased across the company with growth up
to 20% annully
Automated invoicing processes have helped the company
speed up its order-to-cash cycle by an average of 5 days
NetSuite Helps Growing Industrial Calibration Firm
Gain Competitive Advantage While Cutting Costs
Thanks to NetSuite, we get more done now with fewer people. We're more
responsive to our customers, and more proactive in terms of features we can offer our
customers—like on-site tech certifications—that our competitors can't match.
“

Overview
‒ Grocery (produce
displays of fruits and
vegetables)
‒ Based in Mexico City,
Mexico
‒ Replaced SAP,
Microsoft Dynamics GP,
and Salesforce.com
Challenges
Impaired business efficiency and growth potential due to
patchwork of disparate applications
Lack of integration between previous website and back-office
systems required time-consuming manual updates to
inventory, prices, and products
Struggled with high IT overhead and on-premise systems
Fast-growing manufacturer of grocery store produce displays
with 28% annual revenue growth in sales to new customers
Enjoys multilingual, multi-location, and multi-currency
capabilities
Accurate, real-time inventory data on website grows business
JM Villegas Expands Its Global Sales and
Business Operations with NetSuite
With NetSuite, we have more time to dedicate to growing our business instead
of creating or developing new code. Having ERP, CRM and ecommerce in a single system
with access from anywhere has improved every aspect of operations.
“

Overview
– Motorsports marketing
services company
– Based in Indianapolis, IN
– Switched from Sage,
Peachtree, QuickBooks,
Excel
– Using Financials,
OneWorld, NetSuite
Advanced Projects for
PSA
Challenges
Time-consuming manual processes to collect and
reconcile financial data from disparate systems
Monthly financial close took 30 days or more
Poor visibility into costs vs. budget and overall project
financials
Limited ability to scale as the business grew and to
manage effectively across the U.S., Europe and Asia
NetSuite Benefits
Reduced monthly financial close from 30 days to 10
days and streamlined revenue recognition processes
Improved budget vs. actuals tracking with real-time
data and anywhere, anytime access
Streamlined multi-currency billings, payments,
taxation and reconciliation across a dozen currencies
Just Marketing International Speeds
Financial Processes and Global Growth
We're very pleased with NetSuite's capabilities and ease of use.

Overview
‒ Provider of healthcare
software
‒ Founded in 2006
‒ Based in Golden Valley,
Minnesota
Microsoft Dynamics GP
Challenges
Needed to tightly integrate accounting with forecasting
and planning functions
Improve support with sales and billing processes
Reduce high IT costs
Ensure systems aligned with fast moving needs of
healthcare startup
NetSuite Benefits
Saving $75,000+ annually on IT
Reduced yearly audit fees by 30%
Driven budgeting, planning and forecasting
Able to outsource data entry while maintaining HIPAA
compliance
Kardia Reduces Audit Fees
by 30% Using NetSuite
In addition to saving us time and money, NetSuite helps keep management
focused on our organization and our business goals, rather than on smaller parts.“ ”

Overview
– Based in Concord, NC
– Using NetSuite
SuiteCommerce,
Advanced Inventory, Site
Builder, Advanced Site
Customization, ERP, and
CRM+
– Switched from
QuickBooks, Sage
Challenges
Helmet buyers require detailed specifications & design
Support B2B & B2C customers on desktop & mobile
platforms
Limited IT budget
Expand to other product lines without additional IT outlay
NetSuite Benefits
Save on 5 administrative and warehouse staff
Product consistency at different platforms while catering to
priorities of B2B & B2C customers
Reach customers through mobile & tablet stores
Webpage layouts draw attention to key information with
custom product-zoom allowing buyers to drill down to crucial
details
KASK America's Bold Winning Strategy
Begins with NetSuite Ecommerce
NetSuite has helped us deliver a striking look-and-feel on our Websites.
SuiteCommerce gives us top-notch design on a top-notch platform.“

Overview
‒ Non-profit channeling
microfinance loans to
entrepreneurs world-wide
‒ Based in San Francisco,
CA
‒ Switched from
QuickBooks, Excel
‒ Using Advanced
Financials, Expense
Reporting, Employee
Center
Challenges
Delays & imprecision in managing finances & reporting
Manual processes & disparate data sets complicating
auditing & IRS reporting compliance
A week or more delay in expense reports reviews &
approvals of 60 traveling employees
NetSuite Benefits
Handle rapid growth and streamline accounting, multi-
currency management, and expenses and payables
IRS reporting compliance with detailed accounting across
developmental, managerial & programmatic areas
Reduced time for per diem expense report approvals to a
day, and budget vs. actuals reporting time to hours
NetSuite Helps Kiva Make Microfinance Loans
that Change Lives in Developing Nations
NetSuite allows our finance managers to engage more with our products & systems
as opposed to simply dealing with manual data entry, processing & reporting.“

Overview
‒ Manufactures to of
woodworking machinery
‒ Based in Irvine CA
‒ Replaced Sage SalesLogix
and MAS 90
‒ Chose NetSuite
‒ Uses SuiteCommerce,
CRM+
Challenges
Product shipments slowed by fragmented IT systems.
Ineffective marketing from lack of visibility into lead
generation.
Existing systems made online sales expansion difficult
Decreasing Laguna Tool’s environmental impact from
their use of paper and toner
NetSuite Benefits
About $90K annual savings in IT costs over old system
Average of 2-day order-to-shipment processing time
instead of 3 days
Online sales boosted by live inventory updates in 30-
secs, instead of 30-mins with the old system. Managers
can also now modify prices online instantly.
Laguna Tools, Inc Cuts Average Order-to-
Shipment Time from 3 to 2 Days
NetSuite has helped us streamline our operations, become more profitable, and
it has given us the ability to grow without any limitations.“

Overview
‒ Develop, market and
distribute a variety of
consumer products
‒ Based in Greenwood Village,
CO
manual processes
‒ Using OneWorld, Advanced
Financials, ERP, CRM SFA
Challenges
Sudden, rapid growth for newly released product
Slow, unreliable IT resources
Upgrade manual order processing, inventory
management, and other processes
NetSuite Benefits
500% growth while adding only 3 extra staff
Time-per-order is cut from 10-minutes to an average of
just less than 2-minutes
Automated inventory management eliminates risk of
shipping mistakes.
NetSuite Helps Business Incubator
Manage Success
We couldn't be handling this volume of business without NetSuite.
We'd need an army of extra staff, and even then it wouldn't work because of
the inefficiencies and inaccuracies of spreadsheets and manual processes.
“

Overview
‒ Provider of education
curriculum and web
assessment programs
‒ Founded in 1999
‒ Based in Portland,
Oregon
‒ Chose NetSuite to run
ERP and CRM
‒ Replaced QuickBooks
and Salesforce.com
Challenges
Wanted to expand sales across US and Canada
Needed to add remote sales people and build
third party sales partner channel
Fragmented IT systems
NetSuite Benefits
Saved $150,000 per year over in-house IT costs
Able to calculate commissions in hour not days
Invoicing takes 2 days instead of a week
Strengthened sales force and partner channels
Automated revenue recognition processes
Using NetSuite, Learning.com
Saves $150K Annually
Without NetSuite's integrated architecture it would have been near impossible to
expand as smoothly as we did.“ ”

Overview
‒ Provider of classroom audio
technology
‒ Based in Tualatin, OR
‒ NetSuite replaced Peachtree,
FileMaker and Excel
‒ Running NetSuite in 3 months
ERP, Inventory, and CRM.
Challenges
Fragmented CRM and ERP slowed order processing
Sales people couldn't track order status
Combined software and spreadsheets caused data
duplication, errors and inconsistencies
Benefits
NetSuite scalability supports Lightspeed’s rapid growth
Significant drop in order processing and customer
support handling times
Anytime, anywhere access to distributed sales force
Eliminated data duplication and extra data entry saving
employees from additional administrative hours
Lightspeed Technologies Doubled Growth
Since NetSuite Go-Live
NetSuite gives us a single view of the customer. We’ve strengthened customer
support and relations, and we've been able to speed up order processing while
improving system availability at the same time.
“

Overview
‒ Women's apparel brand
‒ Based in New York, NY
osCommerce
‒ Using OneWorld,
SuiteCommerce, ERP,
Order Management
Challenges
Keeping up with growing volume of transactions & SKUs
Lack of real-time data and visibility from standalone
financials, inventory and ecommerce
Lilla P needed an integrated business management
solution to realize their growth potential
NetSuite Benefits
Quadrupled revenue on SuiteCommerce since 2007, with
2x revenue growth as Lilla P refined its retail webstore
Robust website functionality with out of stock
notifications, image zooming, one-page checkout & "click
to select" to change product colors without page reload
Improved efficiency in inventory control, order
management and financials
Lilla P Finds a Perfect Fit with
SuiteCommerce
NetSuite has definitely allowed us to scale our business very seamlessly
while improving productivity and avoiding unnecessary costs for servers
and on-premise software.
“

Overview
‒ Non-profit org providing
free legal services &
advocacy for people with
disabilities and senior
citizens
‒ Based in New Orleans, LA
‒ Switched from Great
Plains, spreadsheets
‒ Using Advanced
Financials, Advanced
Project Module, ERP, CRM
with fundraising add-on,
accounting, payroll,
purchasing, job tracking
Challenges
Maintain computer uptime during emergencies
IT system vulnerability to a break in the configuration
of four-office network of VPNs and replicated servers
Expense tracking slowed by disconnected business
software and spreadsheets
NetSuite Benefits
Cloud-based architecture and web access enable
continuity of operations in a reliable platform
Generate financial statement in 2-mins, not 2-hrs; and
get real-time financial forecasts
Web donations go into NetSuite accounting
instantaneously, compared to weekly with the old
system
Non-Profit Improve Efficiency & Service Delivery
to People with Disabilities and the Elderly
NetSuite gives us the ability to generate new fundraising activities,
and to better track our regular projects.“

Overview
– Portable GPS Devices
– Founded in 1986
– Over 200 patents in GPS
Technology
– Based in Santa Clara, CA
– Replaced SAP and Home-
Grown Systems
Challenges
Outdated and underpowered Ecommerce system
Real-time transaction processing and reporting were
unavailable
Lacked integration between webstore and financial
system
3 month new product rollout to website
NetSuite Benefits
Increased daily online transaction processing by 3X
Seamless integration between webstore and on-
premise Oracle financials
Cut product launch times from 3 months to 1 week
IT cost for Ecommerce cut by 20%
Magellan GPS Reduces IT Costs 20% and
Triple Productivity with NetSuite
NetSuite unifies our Ecommerce efforts on a single platform, and gives us real-
time order processing unavailable with our outdated legacy system.“ ”

Overview
– Retail sales, cosmetics
education services
– Based in Valencia, CA
– Using NetSuite Site
Builder, Site Analytics,
Advanced Inventory,
Advanced Financials,
Revenue Recognition,
ERP and CRM
– Switched from Microsoft
Dynamics Navision
Challenges
Multi-channel business model held back by Microsoft
Dynamics Navision
Web sales limited by manual re-keying of orders into
accounting
Difficulty posting new products to the website
NetSuite Benefits
Web sale growth of 900%
Post new products to the website in 30 seconds and
create instant promotion codes for market opportunities
Automated order-processing in minutes
Inventory instantly updated as new orders arrive
Post fully detailed web orders to accounting instantly;
rather than batch processing at end-of-month
NetSuite Helps Cosmetics Educator Cut
Overhead While Growing Retail Business
NetSuite is a very complete system that’s easily adaptable to a wide range of
operations. It’s simple to maintain and scalable as you grow. We’re able to access
sales data very quickly, and that’s a powerful tool for production planning.
“

Overview
‒ Manufacturer of minted
awards and gifts
‒ Based in Green Bay, WI
‒ Customer Since 2008
‒ 37 NetSuite users
‒ Replaced BPCS AS400 with
NetSuite
‒ NetSuite runs ERP, CRM,
eCommerce
Challenges
Grow customer base, make better use of its website
Phone orders slowed processes and limited potential
for higher-margin custom sales
Complex drop-ship orders processed manually,
slowing shipments to multiple customer locations
NetSuite Benefits
Added 25% new customers since NetSuite go-live
Reduce sales staff 50% since automating order
processing
Assembling custom-order kits now takes just 20% of
the time it took before NetSuite
Medalcraft Mint Adds Customers, Cuts
Production Time with NetSuite
NetSuite helps us across the board. The customer center helps us grow by
taking a lot of the labor out of custom order-handling. Shipping automation lets
us handle larger organizations that might want to ship products to 200
locations—much more easily.
“

Overview
– Provider of full service
market research
– Based in Austin, TX
– Founded in 1999
Salesforce.com
– Chose NetSuite over
Microsoft Great Plains,
Sage MAS 90 and 200
Challenges
Needed to improve financial forecasting and business
performance
Fragmented systems and spreadsheets delayed
accurate financial reporting and close
NetSuite Benefits
Reduced accounting time for cash flow analysis by 18
hours per week
Reduced time spend on monthly close by 8 hours
Saving $50,000 yearly over extra staffing
Profitability analysis helps direct sales efforts
Expedited project mgt., expense reporting and
purchase-order processes
Mindwave Saving $50,000 Annually Using
NetSuite
NetSuite helped us significantly reduced the hours we were spending on
accounting allowing us to spend more time on forecasting and profitability.“

Overview
‒ Manufacturer of healthcare
tools
‒ Based in Lake Forest, CA
‒ Founded in 1978
‒ NetSuite customer since 2007
QuickBooks, and Corezon
ERP
Challenges
Manage complex, integrated assembly and quality
control processes amid increasing price competition
Maintain fast order fulfillment despite fluctuating
customer ordering patterns and expanding sales in 90-
plus countries
NetSuite Benefits
50% decrease in customer order fulfillment times
No new IT staff despite continued growth
Production planning time reduced from days to hours
Complete order-to-source traceability on inventory lots
NetSuite Helps Monobind Cut Order
Fulfillment Times By 50%
NetSuite provides the critical tool to see our current sales demand, direct the
orders through our seven-step assembly process, and ensure that they go out
the door on time to give the best delivery performance possible.
“

Overview
‒ Mountain-inspired lifestyle
apparel brand
‒ Based in Jackson Hole, WY
spreadsheets
‒ Using ERP, CRM SFA
Challenges
Rapid growth —from 0 to 150 dealers in 2 years—
required robust back-office system
Competing with well-known brands such as North Face,
Columbia and Patagonia
NetSuite Benefits
Grew from 150 to 750 dealers
Boosted yearly units shipped from 20,000 to 300,000
Currently the top-selling pants line in the outdoor
specialty retail space
Outdoor Apparel Brand Increases Units
Shipped from 20,000 to 300,000
Our business was growing at a rate that challenged our IT systems, and
fortunately we chose NetSuite at just the right time. We're now one of the
hottest brands in the apparel space. Everyone in our industry knows us.
“

Overview
‒ Manufacturer of torque tools
‒ Based in San Jose, CA
‒ NetSuite customer since 2004
‒ NetSuite replaced Great
Plains, Peachtree and
Goldmine
‒ NetSuite deployed across
ERP, CRM and Advanced
Inventory
Challenges
Couldn't keep up with growing demand for products
Legacy IT software fragmented, costly, difficult to
upgrade and customize
Manual sales and inventory tracking caused lost
sales, incomplete product shipments.
NetSuite Benefits
Saving more than $100K per year by eliminating
custom development, server hardware
Time to generate a complex purchase order has
dropped from 4 hours to 30 minutes
Automated order processing reduces errors by
matching sales estimates with purchase orders
Mountz Saved $100,000 Per Year Over On-
Premise Systems
With NetSuite, sales people can manage their own accounts, manufacturing
people can track work orders and inventory in real-time, and our CEO is now
fully engaged with our information technology.
“

Overview
‒ Organization serving as
the federally designated
national communication
system for runaway and
homeless youth
‒ Based in Chicago, IL
‒ Switched from FoxPro
MS-DOS
‒ Using NetSuite, ERP and
CRM
Challenges
Slow response time of extremely large resource database
Large volunteer staff with limited technical expertise
Small IT budget with an outdated DOS application
NetSuite Benefits
Ease of use reduced technical training time, and allows
updating & adding providers quicker than previous system
Replacing antiquated DOS application significantly
improved call center metrics and reduced hold times
NetSuite's extensive database enables detailed, long-
term research and analysis of NRS' results
True Cloud Solution Removes IT Burdens from
National Runaway Switchboard
NetSuite has been extremely supportive of our 24/7 nationwide service
to this very vulnerable population of homeless, runaway and at-risk youth.“

Overview
– Mountain bike retailer
– Based in North Hollywood,
CA
Microsoft Great Plains,
Salesforce.com, and
Quickbooks
– Replaced Quickbooks and
Excel
Challenges
Adding international channels meant complexity in
bookkeeping, inventory management
Wanted to attract quality employees by simplifying
remote access
Manual inventory management slowed order
processing
NetSuite Benefits
Real-time sales pipeline visibility maximizes cash flow
Saving $100,000 annually by eliminating additional
bookkeepers
Additional savings of $20,000 per year vs.
conventional server-based VPN
NetSuite Helps Niner Bikes Grow and Save
$100K Annually
NetSuite is easy to use, but it also can take us to a $100,000,000 company
without missing a beat.“
”

Overview
‒ Education
‒ Based in West Chester, PA
‒ Switched from Sage
Accpac, home-grown
applications
‒ Using NetSuite
Challenges
Managing 150 pre-schools, elementary, & middle schools
via limited software, and without wide-area networking
2 weeks lag-time in financial reporting due to per school
calculation of complex finances, then FedEx data to Nobel
High equipment & network costs of server-based IT
system, and long implementation time for 150+ schools
NetSuite Benefits
45 days implementation time & $200K savings in capital
equipment, network, and maintenance costs
Grown to 190 schools without adding IT headcount
Per-school or aggregated financial reports in 2 or 3 mouse
clicks, from the previous 2 weeks lag-time
NetSuite Helps Education Company
Save Money While Growing its Business
We always had the information, but it existed on 150 machines & it took 2 weeks
just to get the schools' numbers. Now, even with our school count up to 190,
we can see it all in one place—on our dashboards—and we can standardize
our analytical processes to get the information we need in real time.
“

Overview
‒ Provider of home brewing
equipment
‒ Customer Since 2009
‒ Headquarters in Roseville,
NY
Homegrown POS
ERP and POS
Challenges
Limited in-house POS software couldn’t support growth
Disparate POS Software and NetSuite ERP slowed order
processing
Unable to respond to customer demand due to lack of
visibility into inventory across three retail stores
NetSuite Benefits
Efficient order-to-cash process saves one full day for credit
card payments
Integrated POS and ERP systems reduced stock-outs at
retail stores
Reduce inventory by 15% with real-time inventory reporting
Homebrew Business Boost Efficiency to
Prepare for Growth
Before NetSuite we shipped inventory to our stores on a weekly basis. Now we
ship daily, which improves our customer responsiveness, and helps us cut out
wasted inventory.
“

Overview
‒ Wine maker and distributor
‒ Based in Kirkland, WA
QuickBooks and
Salesforce.com
‒ Uses NetSuite
Challenges
Growing private-label wine business straining startup
financial software
New tasting room and retail operation added complexity
Data stored in two separate databases, limiting visibility
Primitive ecommerce capabilities restricted promotions
Avoids costly, lengthy, and complicated on-premise
solutions
NetSuite Benefits
Rapid implementation, flexible ecommerce solutions
Avoided $30,000 in up-front license costs with NetSuite
cloud solution
Able to grow by 25% with no additional staff expense
Northwest Cellars saves $30,000 by adopting
NetSuite
I spent 30 years in the software business prior to starting the winery. I didn't want to
deal with installing and maintaining software on PCs. I spent too many years doing that.
”“

Overview
– IT Solutions and services,
reseller and integrator
– Based in Waltham, MA
– 265 users
– Switched from
combination of legacy
software & spreadsheets
– Using Sandbox for
OpenAir PSA, Advanced
Project Module, Advanced
Inventory, ERP, CRM,
Revenue Recognition
Challenges
Complex IT infrastructure from multiple acquisitions
limited flexibility & scalability to continue growth
Combinations of legacy software and manual
processes hindered productivity in 8 offices
Impossible to keep current with business information
NetSuite Benefits
Real-time visibility into finances, sales and customer
support, purchasing and inventory
Automated quote-to-invoice process, greatly
improving productivity and simplifying operations
Scalability to continue growth without adding IT staff
with cloud architecture
Supports multiple branch offices per region to analyze
business performance from multiple perspectives
Growing Company Maximize Efficiency by
Integrating New Acquisitions
NetSuite gives us the triple-A effect we've been looking for
— Always Available Anywhere.“

Overview
‒ Professional baseball team
‒ Based in Oakland, CA
‒ Chose NetSuite CRM over
Salesforce.com
‒ Have been the Oakland A’s
since 1968
Challenges
Reliance on outdated software caused errors and wasted
time processing and forecasting sales
Lead tracking errors lead to poor ticket sales and lack of
fresh data
Management couldn’t track activities of sales reps
NetSuite Benefits
Greatly improved sales-lead tracking and management
Improved targeted ticket packages due to better analytics
Customizations allow the A’s to create new ticket varieties
Automated reports provide visibility into sponsorship
promotions
Oakland Athletics Boost Ticket Marketing,
Strengthen Sponsor Relations
NetSuite's top-tier service and scalability allow us to make changes that positively
impact our performance, products and keep our business moving forward.
”“

Overview
‒ Content, collaboration and
information sharing
solutions for the public
sector and regulated
industries
‒ HQ based in Sydney,
Australia
‒ Switched from MYOB in
Asia Pacific, Sage in
United Kingdom and Excel
spreadsheets
‒ Using OneWorld
Challenges
Global financial transparency limited by different
accounting systems used in all worldwide offices
On-premise solution in UK provided limited visibility and
access for Australian head office
Finance team wasted time on data retrieval and
compilation, rather than adding analysis and insights
NetSuite Benefits
Complete global visibility across 7 subsidiaries, with real-
time financial reporting and consolidation
Monthly financial close accelerated 3x and reporting
cycles reduced from 15 to 5 days
OneWorld multi-currency conversion capabilities
automate transactions across multiple countries
Objective Corporation Transforms Global
Finance Operations with OneWorld
NetSuite OneWorld not only meets our current needs, but gives us the scalability
to seamlessly add products and solutions as required in the future.“

Overview
‒ Provider of
communications
solutions
‒ Founded in 2005
‒ Based in Troy, Ohio
‒ Replaced Goldmine and
QuickBooks
‒ NetSuite running across
Financials and CRM
Challenges
Business model required complex billing,
customer service processes
Needed integration with custom databases
Increasing company visibility
NetSuite Benefits
Grew from $2M to $8M in revenue
without growing finance staff
Customer support time decreased by 75%
Reduced customer setup time from hours to seconds
Grew more than 35% annually
NetSuite ERP and CRM Grew One Call Now’s
Earnings from $2M to $8M
We didn't want to add servers — we've got 180 triple-redundant SQL
servers right now — but we needed a way to manage all that information, so
we chose NetSuite.
“

Overview
‒ RV and trailer manufacturer
and distributor
‒ Based in Shipshewana, IN
QuickBooks, MS Excel and
Outlook
‒ Uses NetSuite
Challenges
Needed to compete through innovation and efficiency in the
challenging market for RV
Lack of software integration among the company's
accounting, purchasing, and warranty groups resulting to
wasted time and errors
Manual reporting cannot keep up with the company’s growth
NetSuite Benefits
Process integration and improved reporting are helping
Open Range save more than $180,000 yearly
Automated reporting, drawing up full production schedule
and dealer-communications interaction cuts the time spent
NetSuite Helps RV Maker Save $180,000
With Process Integration
NetSuite has helped us cut overhead costs immediately, and has given us the
ability to grow again, without limits.
”“

Overview
– Online toy retailer
– Based in Litiz, PA
– 85,000 SKUs
– Replaced Proprietary IBM
based solution
– NetSuite ERP, CRM,
Ecommerce
Challenges
Transition from phone to webstore for order placement
Needed to improve order processing, inventory
management, to keep customers happy and supply
chain efficient
Existing webstore not compliant with security
standards and did not interface with business systems
NetSuite Benefits
Saving more than $100,000 yearly over the cost of
comparable on-premise business software
Order-to-cash process increased up by approx. 25%
Saving $25,000 per year on webstore-management
staff with no increase in warehouse staff
SEO reporting, other upgrades have helped increase
webstore traffic by 27%
Outback Toys Grows by 33%, While Saving
$100,000 Yearly With NetSuite
With NetSuite, we're running a lot more proficiently. Growth isn't a problem
now—it's an opportunity and we can make the most of it.“

Overview
– Health and beauty, retailer
and manufacturer of more
than 40 hair care products
– Based in Carlsbad, CA
– Using NetSuite Retail
Anywhere, Mid Market
Edition, Advanced
Inventory, Site Builder and
Advanced Site
Customization
– Switched from
QuickBooks, third-party
ecommerce platform
customized for health and
beauty
Maker of Ovation Hair Products Enhances
Business Beauty with NetSuite
I'm very comfortable knowing that if our business doubled tomorrow,
NetSuite could handle the growth.“
Challenges
Manual record-keeping of financials and customers
information due to disparate systems
Paper-based order management delayed deliveries
High cost of IT implementation, integration and
maintenance with on-premise solutions
NetSuite Benefits
Real-time visibility into sales, inventory, manufacturing,
accounting and customers information
Streamline transactions with purchase order automation
25% annual sales growth since deploying NetSuite

Overview
– Wholesale distribution
(consumable supplies for
point-of-sale systems)
– Based in Concord, CA
– Replaced Intuit QuickBooks,
Legacy Sales, shipping and
ecommerce systems
– Running NetSuite
Challenges
Efficiency and data accuracy was hurt by need to re-enter
information across accounting, sales, shipping and credit card
processing systems
QuickBooks lacked scalability to support growth to more than
4,000 B2B customers across the U.S. and Canada
Subpar website and lack of robust customer self-service
hindered customer retention efforts
NetSuite Benefits
NetSuite’s unified solution saves time (saving FTE processing)
Productivity increased 2x since migration from QuickBooks
Installation of NetSuite SuiteCommerce contributed to 2x
increase in web orders
Website redesign drove large gains in unique visitors
B2B customers served has increased 35% to 5,500 since
NetSuite implementation
Paper-Net Boosts Productivity 2x and Grows B2B
Commerce Business Atop NetSuite and SuiteCommerce
It was a little scary to move to something new online, but going with NetSuite was one
of the best decisions we ever made. We have real-time visibility into all aspects of our
operations and I’m totally confident in the accuracy of our data.
“

Overview
– Retailer of tactical gear
– Based in Topeka, KS
– Uses NetSuite
SuiteCommerce, NetSuite
Retail Anywhere POS,
Order Management, CRM
– Switched from
QuickBooks, custom-built
web store
Drive Growth with Unified Ecommerce
and In-Store POS Solution
We really feel NetSuite is the top, best-in-class solution,
head and shoulders above the competition.“
Challenges
Business growth limited by using different applications
for financials, ecommerce & POS terminal
Lacked visibility into customer activity and inventory
Effectively managing separate product databases and
web transactions
NetSuite Benefits
Unified solution for financials, inventory, ecommerce
and retail POS
Process transactions and capture customer data in 22
stores across 10 states
Real-time visibility into warehouse inventory across 22
stores
Simultaneously publish content and images to both
B2C and B2B websites

Challenges
Entry-level accounting system lacked scalability & deeper
functionality required to support growth plans
Manual work tracking and replenishing inventory,
reporting sales, & managing transactions with suppliers
and corporate customers
NetSuite Benefits
400% revenue increase since 2010, with rapid growth to
13 coffee shops in the Bay Area
Streamlined its wholesale distribution channel to 100+
buyers & simplified coffee procurement from suppliers
Real-time visibility into stock in stores & its 20K-sq-ft
warehouse, with store managers empowered to reorder
as needed
Philz Coffee Brews Business Success
with NetSuite
NetSuite is a very important tool that helps us work efficiently and effectively,
which results in us being able to scale and grow faster.“
Overview
– Retail/wholesale merchant of
hand-crafted coffee and
custom coffee blends
– Based in San Francisco, CA
– Switched from QuickBooks
– Using NetSuite Financials,
Warehousing, Order
Management,
SuiteCommerce

Challenges
Time-consuming and error-prone supplier ordering and
inventory management via Excel
Difficult to coordinate inventory, sales and accounting
and complicated monthly financial close
Poor visibility into costs and revenues resulted in other
expenses and missed revenue opportunities
NetSuite Benefits
5x revenue growth since 2005
Reduced inventory costs by $100K by avoiding
overstock and identify aging wines ideal for promotion
Order fulfilment efficiency with real-time shipping rates,
automated shipment label generation, and delivery
tracking and confirmation
Porthos Wine Ventures Grows Boutique
Wine Distributorship 5x with NetSuite
NetSuite is an excellent business backbone that has enabled us to grow our
sales almost five times—there's no way we could manage our company and
cash flow without NetSuite.
“
Overview
– Personal wine shopper
service
– Based in San Rafael, CA
– Switched from QuickBooks,
Excel, Vertical Response
– Using SuiteCommerce,
Sandbox Environment, Site
Analytics, Site Builder,
Advanced Inventory

Overview
‒ Provides young athletes
positive, character-
building sports experience
‒ Based in Mountain View,
CA
‒ Switched from Intuit
QuickBooks, Excel,
custom-built webstore
‒ Using Advanced
Financials, Revenue
Recognition, ERP, CRM,
Site Builder, Advanced
Site Customization
Challenges
Inefficiencies from manual processes involving
QuickBooks, Excel and a custom-built website
Delays in visibility into revenue stream and expenses,
making it difficult to forecast and adapt
Needed a modern cloud solution to enable greater agility
and mobility with anywhere, anytime access
NetSuite Benefits
Dual donation & service sales revenue streams update
automatically in NS Financials, eliminating manual work
Access to all employees for self-service, and real-time
visibility in their HQ & 9 regional offices across the U.S.
Steady double-digit revenue growth since going live on
NetSuite in 2009
Positive Coaching Alliance Gains a Winning
Edge with NetSuite.org
The integration between our SuiteCommerce storefront and NetSuite is great
because we can make changes to our webstore very quickly.“

Overview
– Wholesale distributor of
point of sale supplies
– Based in Danvers, MA
– Replaced ACT,
QuickBooks Enterprise,
Miva Merchant
Salesforce.com and
SalesLogix
– NetSuite CRM, Advanced
Inventory and eCommerce
Challenges
Disconnected sales, marketing, and accounting
hampered growth
Sales and marketing analysis was difficult and slow
Limited financial resources were strained by existing
IT infrastructure
NetSuite Benefits
$50,000 savings from productivity gains and
reductions in IT spending
50 percent gain in sales campaign effectiveness
Supporting 40 percent growth in sales volume
NetSuite Helps Save POS Supply $50,000
While Supporting 40% Growth
We were initially just looking at NetSuite’s CRM side, but after looking further we
began to think about integrating our CRM, ERP, e-commerce, and UPS shipping,
and realized what a powerful solution that would be.
“

Overview
– Retail, wholesale distribution
company; importer of
fashionable accessories
– Based in Stuart, FL
– Replaced Sage MAS 90
– Running NetSuite
Challenges
The company wanted to take advantage of market opportunity
by adding ecommerce feature to the business
Combination of premises-based accounting software and
manual warehouse-management processes couldn't keep up
with expected order increase
Expansion requiring scalability without duplicating
administrative overhead
Wanted to move to third-party logistics and avoid building an
in-house IT group
NetSuite Benefits
B2B and B2C eCommerce experience gives channel buyers
comfortable, powerful experience over desktop and mobile
platforms
Grown customers to 5,000+ while adding minimal
administrative staff and saving $70,000 yearly
Bulk-invoicing cuts processing time for daily billings from half
day to 1 hour while typical training time reduced to days
Prime Source Accessories Expands Fashion Brands
and Saves Over $70,000 Annually with NetSuite
NetSuite has helped us open an eCommerce channel and take on a much larger
workload, all without adding the costs of IT servers or staff.“ ”

Overview
– Provider of real estate
services
– Based in Honolulu, HI
– NetSuite CRM
– Replaced Salesforce.com
Challenges
Lacked efficient way to share data with agents and
sales managers
Needed solution to blend real estate market data with
customer data
No off-the-shelf solution supported its unique workflow
NetSuite Benefits
Agents able to manage 10X more relations over
previous system
Delivering 1.5 million e-mails on behalf of agents
yearly
98% buy-in from 240 independent real estate agents
Integration between NetSuite CRM+ and Prudential
Web portal
NetSuite CRM+ Led to Prudential’s
Skyrocketing Agent Productivity
We knew we needed a solution that was both powerful and easy to customize.
NetSuite was the most flexible architecture for our needs.“

Overview
– Consumer Product
Research
– Based in Old Bridge, NJ
– Switched from
QuickBooks,
spreadsheets
– Using NetSuite, Advanced
Financials, Advanced
Project Module, Advanced
Billing Schedules
Challenges
Inability to track costs for facilities and professionals
used in projects
Limitations of its accounting software made it
impossible to determine actual resource costs and
project profitability
Limitations of spreadsheet processes created
inefficiencies in day-to-day business performance
NetSuite Benefits
Integrated, real-time information
Monthly financial reports in 2 days instead of 1 month,
ad hoc reports 10 minutes, not 2 hours.
Data centralization, workflow compliance and
automatic, one-click reporting not previously possible
Product Researcher Optimize Pricing By
Tracking "Unpredictable" Facilities Costs
Before NetSuite we had no way of knowing if our facilities and human services
were being priced fairly, or of calculating the profitability of our research projects.
Now we have the information at the tip of our fingers...
“

Overview
‒ Criminal Justice &
Healthcare
‒ Based in Dallas, TX
‒ Switched from
QuickBooks
‒ Using NetSuite, ERP and
CRM
Challenges
Limited business software couldn't support substantial
growth potential
Manage 16 satellite offices in 3 states without wasting
administrative time and slowing business processes
Inability to take online payments risked billing errors,
particularly in cash transactions
NetSuite Benefits
500% growth in 3 years, while reducing administrative
time and costs
$600 monthly savings in CPA costs with remote access
to real-time financial information
Automated processing for credit cards and on-site cash
payments eliminated errors from manual processes
NetSuite Helps Healthcare Company
Grow 500% in 3 Years
NetSuite has allowed us to take the company from 10 employees to 110
in 4 years, with financial control and visibility -- something no other
software product could do.
“

Overview
‒ Manufacturer of Architectural
Wood Products
‒ Based in Boise, ID
‒ Established in 1991
‒ Switched to NetSuite from
SAP
‒ NetSuite runs inventory
planning, sales, marketing,
reporting and analysis
Challenges
SAP inflexible and inappropriate for the custom demands
of commercial clients like RedBuilt
Needed enterprise ERP solution after RedBuilt became
independent from corporate parent Weyerhaeuser
Rapid ERP replacement required, as former corporate
parent would terminate access to SAP in 6
NetSuite Benefits
Avoiding $275,000 in annual salary costs for SAP and
database administrator
First-year costs with NetSuite are just half of what RedBuilt
would spend to stay with SAP
Transition from SAP to NetSuite completed in just 86 days
RedBuilt Switch from SAP in Just 86
Days; TCO Nearly $300,000 Lower
We share the vision NetSuite has that the cloud is the future of information
systems. At just a fraction of the cost of keeping SAP, NetSuite provides us a
solution that is much more flexible and dynamic.
“

Overview
– Employment law/HR
counsel for small &
medium-size business,
non-profit organizations
and governmental
agencies
– Based in Birmingham, AL
– Switched from Projux
– Using OpenAir
Challenges
Lack of centralized, consistent time and billing
processes was preventing maximized performance
Each firm had unique filing & resource management
processes, and varieties of billing rates & policies
Manually consolidating information for billings
NetSuite Benefits
Each firm has real-time visibility into all attorney
activities
Integrated, automated time and billing processes save
time and costs of multi-office invoice processing
Automated time tracking calculate precisely how each
attorney is performing
NetSuite OpenAir Brings Consistent Time,
Billing Processes to Law Firm Alliance
With our ever-changing staff needs, we needed a solution that wouldn't trap us
with rigid subscription terms. NetSuite OpenAir provided that solution.“

Overview
‒ Provider of point of sale
technology for
pharmaceutical
companies
‒ Based in Olympia,
Washington
‒ Replaced Siebel/Upshot
and Peachtree Software
‒ Running NetSuite
across financials and
CRM
Challenges
Pharmacy software company responding to fast
market growth
Needed to hire geographically dispersed talent
Needed to improve efficiency over fragmented
IT systems
NetSuite Benefits
Saved more than $125,000 over hosted IT system
Saved more than $150,000
on personnel while growing at 25%
Grew revenue from existing customers by 50%
Integrated UPS shipping saves $10,000 / month
Retail Management Solutions Saves
$300,000 Using NetSuite
We couldn't live without it. We would never have been able to grow the way
we've grown without NetSuite.“
”

Overview
– Software developer
– Based in Newton, MA
– Switched from manual
processes
– Using OpenAir
Challenges
Manual time tracking, invoicing, and forecasting was
difficult to scale
Time spent by consultants on administrative tasks
Limited visibility between U.S. and worldwide teams,
and differing management methods
NetSuite Benefits
Time saved with integration of time tracking with
invoicing and forecasting
Visibility into worldwide operations
Direct access to project information anywhere through
cloud architecture
Professional Services Team Focus More
on Clients, Less on Paper work
Our consultants love the increased visibility they now have. No longer do they
have to ask for the hours remaining on a contract or the status of a project. All the
information is readily available to them no matter where they are in the world.
“

Overview
– Finance and Accounting
Outsourcing and
Consulting
– Based in Rockville, MD
– Switched from
QuickBooks, Replicon,
SugarCRM, spreadsheets
and other software
– Using OpenAir SRP
Challenges
Growth opportunities hindered by disparate software
and spreadsheets
Ability to efficiently monitor & manage task assignments
5-day turnaround time to assemble detailed new-
business proposal risked loss of new business
NetSuite Benefits
Improved project delivery by 15%, cut administrative
workload by 50%, reduced average sales cycle by 75%
Complete a formal new-business proposal in 24 hours,
and speed up monthly invoice preparation by 4 days
Potential budget overruns caught within a day, not 2
weeks. $100K yearly saving over other implementation.
Finance & Accounting Outsourcing Firm
Prepare for Growth, and Boost Profitability
Our employees are working on thousands of tasks each month, but
we were unable to see exactly what they were doing day to day or
to project the total cost of a project, until the end of the month.
NetSuite OpenAir SRP has turned that completely around.
“

Overview
– Ecommerce,
manufacturing company
selling animal/dog
accessories
– Based in Bend, OR
– Replaced Custom
Filemaker Pro
– Using NetSuite ERP,
CRM and Ecommerce
Challenges
Ruffwear had outgrown its homegrown software
Manual processes slowed shipment; Manual transactional
data re-keying and importing, leading to delays and errors
Limited visibility into crucial operating metrics
Customer service lacked integration with other key systems,
slowing response time
NetSuite Benefits
Ruffwear has grown 135 percent since adopting NetSuite,
with no increase in IT spending
NetSuite managing 200 shipments per day from Ruffwear
facilities
Integrated CRM enables faster resolution of customer
inquiries and better aligns customer service with corporate-
wide goals
NetSuite eliminates duplicate entry throughout the value
chain, improving accuracy and saving valuable time
Ruffwear Grows 135 Percent Without Increasing
IT Expenditures Thanks to NetSuite Efficiencies
NetSuite has allowed us to focus on our core competencies: designing and
developing innovative dog gear, not worrying about running servers, managing
backups and dealing with credit card compliance on our own.
“

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Region - AMERICAS Customer CaseStudy

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