ICQ Consulting is a strategic leadership and management solution provider specialising in helping people and organisations leverage personal and cultural differences through a unique portfolio of data-driven assessments and training based on the expertise of world leading experts using proprietary technology.

1. © All rights reserved. www.ICQconsulting.com
ICQ Consulting
Award-winning, strategic people management solution
provider specialising in helping organisations leverage
personal and cultural differences.
Contact: Csaba Toth
info@icqconsulting.com

2. Due to the rise of technology and the information age most organisations
compete based primarily on their people. The ability to recruit, engage and
retain quality employees is the most challenging and expensive priority.
People think, behave and work in such different ways that it causes stress, confusion,
disengagement which leads to high staff turnover, poor customer retention and it
seriously damages businesses. This challenge multiplies across various cultural groups
such as generations, nationalities, ethnicities, professions, genders and personality
types,
- 90% of executives said keeping new hires is an issue in their organisations. (Korn
Ferry)
- 89% of CEOs struggle with leadership, culture and engagement. (Deloitte, 2016)
- 13% of employees are actively engaged at work. (Gallup, 2015)
- 71% of surveyed organisations aspire to have an inclusive culture, but only 12%
have achieved this objective. (Deloitte, 2016)
© All rights reserved.
ICQ Consulting is the developer of
the award-winning CALOMM™
(Culturally Aware Leadership and
Management Model) which
addresses the people challenges of
the 21st century by fixing the root
cause of the issue instead of dealing
with the symptoms only.
CALOMM™ consists of 2 distinct and
complementary models called iDISC
and oDISC.

3. Intercultural DISC™ allows you to recognise and optimise the
dynamics of a culturally diverse environment where
individuals have different behavioural and communication
styles due to their cultural background such as their
generation, gender, profession, nationality and personality
type.
- CPD Standards accredited
- ICF accredited (CCE)
- Only 21st century inter-cultural framework as opposed to
pre-globalisation inter-national models
- It introduces the topic of cultural intelligence using the
world’s most popular behavioural model, DISC.
i D I S C – Intercultural DISC™
Who we partner with?
Internal HR, L&D and OD Professionals
We work with companies by partnering with their internal HR, L&D and OD teams to deploy their
organisational strategies. We have assisted many teams of internal professionals to implement training
and development initiatives, apply assessment tools to business functions such as management,
customer service employee engagement, and by helping provide turn-key solutions through our network
of partners in the USA, Latin America and Europe.
External Trainers Coaches and Consultants
We license and work with top trainers, coaches and consultants by creating and sourcing the very best
tools and resources, training them on how to apply them in their business, and then supporting them as
they help their own clients reach their potential.
© All rights reserved.

4. oDISC is a scientifically designed and tested
assessment used to identify the cultural characteristics
of an organisation that can:
- Provide the ability to identify the specific cultural fit of
a team, their leader, and any prospective candidate.
- Help organisations identify and develop the right
cultural values that will support the organisational
goals.
- Help companies identify and address the cultural
aspects of activities that range from change
management and team building, to M&A and corporate
turnarounds.
o D I S C – Organisational DISC™
Who we partner with?
Recruiters: They can use the recruiting version of the tool (ICQ Recruitment platform) to identify
candidates that match an organisation existing, or aspirational culture.
Organisations: It provides companies with a clear vision of their organisational culture, and the ability
to develop the processes and procedures that will strengthen the desired organisational cultural
values.
Consultants: It can give consultants the information needed to identify the specific reasons why
people are behaving in a certain way, and help them identify what needs to be done to accomplish the
proposed goals.
© All rights reserved.

5. • Dr Jorge Mastrapa Ph.D– Managing Partner – USA
• Named as a top 30 Guru in Organizational Culture 2016. He has worked with
companies such as Barco International, PVH, Tech Data, Flextronics, Cisco
Systems, UPS, IBM, Flash Logistics and others; to develop and implement
multinational programs and solutions that increase customer satisfaction,
employee engagement, and organisational performance.
• Csaba Toth – Managing Partner – Europe
• He has over 15 years of academic and professional experience in the field of
cultural intelligence and he is the developer of the internationally accredited and
endorsed framework called InterCultural DISC™. His background is in hospitality,
business development and strategic partnerships.
• Ben Blomerley – CFO
• He has 15 years of international banking and investment experience working
for Ernst and Young and is a graduate of INSEAD business school. Ben has
been working in the startup space since 2011.
• Richard Sams– CTO
• He brings extensive experience exploiting technology and design to rapidly scale
businesses. Having worked with several start-ups Richard is fully equipped with the
skills to lead ICQ’s technological direction.
T H E T E A M
© All rights reserved.

6. “People around the world are socialized into a certain preferred way of behaving and The Intercultural DISC model explains
why. It is a practical framework based on the most researched cross-cultural models to explain how national, cultural values
and beliefs shape our behavior. This is the ideal tool in today’s fast-paced, globalized world where the new generation of
business people and leaders need to be culturally intelligent and adaptable without being experts in 100s of different
cultures. The more you understand people, the better rapport you will have with them which ultimately guarantees better
interpersonal results.”
Dr. Tony Alessandra, author of The Platinum Rule® and The NEW Art of Managing People, Hall of Fame keynote
speaker, Top 50 marketing expert in the world
“Diversity is the greatest asset or liability. Ignoring their cultural and personal differences in a multicultural world destroys
performance, leveraging them makes organisations profitable and sustainable. Solutions created before globalisation are
not designed to address the people challenges of the 21st century, that is what Intercultural DISC was created for. It is the
ideal solution to create an inclusive environment supported by measurable and repeatable results.
Robert Cubbage, Ernst & Young Partner
“ICQ Consulting delivered a great interactive presentation to BBC managers about cultural intelligence for leadership. BBC
is a global and multicultural broadcaster so in order to be an effective organisation we need to have good cultural
intelligence (ICQ). ICQ Consulting gave us the know-how and tools to be able to achieve this.”
Toby Mildon, Inclusion and Diversity Lead for BBC Design & Engineering, Finance & Operations and Radio
Our unique portfolio of data-driven assessments and training based on the expertise of
world leading experts using proprietary technology has already benefited some of the
leading companies in the USA, Latin America and Europe ranging from start-ups to
Fortune 500 organisations.
© All rights reserved.