CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product. CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity. Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.

1. Social collaboration made
more stronger
users in sales, marketing, service
& support organizations
3500+
35%
increase in
sales force
productivity
2x
shorter sales
cycle

2. CRM++ Social CRM
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CRM++ Social CRM
Benefits
Support for
•Assist in cross sell and up sell of products &
solutions with the help of your existing network
from a single CRM window
•Resolve customer concerns reported through
social forums promptly to enhance/upgrade
your existing products and solutions
•Improve productivity and bonding between
CRM users
•Create new groups, and social profiles within
each group of your contacts through automated
and interaction centric processes
•Discuss and share strategies across key
members of your organization’s departments for
maintaining the competitive edge in the market

3. CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Support for
•Assist in cross sell and up sell of products & solutions
with
the help of your existing network from a single CRM
window
•Resolve customer concerns reported through social
forums promptly to enhance/upgrade your existing
products and solutions
•Improve productivity and bonding between CRM users
•Create new groups, and social profiles within each group
of your contacts through automated and interaction centric
processes
•Discuss and share strategies across key members of your
organization’s departments for maintaining the competitive
edge in the market
CRM++ Social CRM
Features

4. CRM++ Social CRM
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CRM++ Social CRM Preview
Social Collaboration within CRM

5. CRM++ Social CRM
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CRM++ Social CRM Preview
Follow an Account

6. CRM++ Social CRM
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CRM++ Social CRM Preview
Start a Conversion

7. CRM++ Social CRM
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CRM ++ Applications
Oracle ®
CRM On Demand / Oracle ®
Sales Cloud
Framework
Email
Workbench
Quote
Management
Computer
Telephony
Integration
Self
Service
Portal
Mobile
CRM
Enabling rapid deployment and enhanced customer experience
3500+ users in sales, marketing, service &
support organizations
Oracle®
Cloud Private Cloud @Customer

8. CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
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Why customers chose CRMIT
End to end expertise on Oracle
Customer Experience solutions.
Participate in evangelization,
roadmaps, product feedback,
issues identification & Integration
specialization.
013
ISO 270001 REGISTERED
200,000+ users
250+ customers
22+ countries
3000+ app users
23,000+ hrs training
1000+ man-years of
deployment
Self Service
Platform
Social
Channels
Email
Integration
Telephony
Integration
Mobile
Integration
Education & Research
Financial Services
Oracle Validated Integration
Computer Telephony
Largest Cloud
CRM Deployment
3 apps on Oracle
Market Place
Configure
Price Quote
Marketing Cloud
Sales Cloud
Service Cloud
Social Cloud

9. CRM++ Social CRM
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Industry Experience
Financial Services
Industrial
Manufacturing
Travel &
Transportation
Insurance
Education
& Research
Engineering &
Construction
Public Sector
HealthcareConsumer Goods
High Technology
Retail
Life Science

10. CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
+91 (80) 4292 5555
Reach us
Americas
1525 McCarthy Blvd
Suite 1000,Milpitas, CA
95035
USA
EMEA
Talbot House, 204-226, Imperial
Drive, Rayners Lane,
Harrow HA2 7HH
London
Australia & N Zealand
Suite 19, 103 George Street
Parramatta, NSW 2150
Australia
Japan
2-21-7-703 Kiba,
Koto- Ku,
Tokyo 135-0042,
Japan
Malaysia
B-5-8 Plaza
Mont Kiara 50480
Kuala Lumpur,
Malaysia
+603 2726 2759+81 3 5809 8444
+1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550
Middle East
# 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068.
India
Rest of Asia
Salahuddin Ayubi Road ,
Riyadh,
Kingdom of Saudi Arabia

11. CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
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Thank you
sales@crmit.com