Differentiation in a commoditized market: How CenturLink found it, Benda Van der Steen, CentryLink

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Brenda Van der Steen, Content Strategy Group Manager presents at the Marketing & Sales Alignment Conference about how Qwest/CenturyLink was able to identify its differentiation.

Business Technologie

Differentiation in a commoditized market:
How CenturyLink found it
Brenda Van der Steen
Content Strategy Group Manager
Business Markets Group
September 21, 2011

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CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

Commoditized Differentiation … really?

Which one are we?

Which one are you?
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2 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

Even harder with….

1,200 Sales Professionals

110 Products/Solutions

5 Verticals
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3 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

The Math

1,200X110X5=660,000
Potential Messages

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
4 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
5 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

The Result

YOUR BUSINESS LIVES ON YOUR NETWORK,
MAKE THE MOST OF YOUR INVESTMENT
Cost Management Changes in Demand Continuity

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
6 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

Deployment

• Executive buy-in
• Tools
• Training
• Alignment
• Focus on our
customer

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
7 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

What we are hearing… the impact

• “We need one of these for all the major industries, healthcare,
finance, etc.”

• “This would really start the discussion.”

• “I was thinking the whole time, ok prove it. Then you did on
the last slide.”

• Comes from a point of view, “We understand your problems,
here is how we’d help.”

• I never thought I would say thank you to marketing

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
8 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

What’s next

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
9 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

Pull-through
http://www.centurylink.com/business/resource-center/videos-and-demos/list.html#3022

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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
10 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

LEARNINGS:

• Rationalize feedback
• Better cross-section of sales participation
• Importance of executive buy-in
• Keep it alive
• Deeper dive...
• Finding our “Why”
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© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
11 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

Why?
YOUR BUSINESS LIVES ON YOUR NETWORK,
MAKE THE MOST OF YOUR INVESTMENT
Cost Management Changes in Demand Continuity

Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability
© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than
12 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

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Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI

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Organisations will easily lose high-quality talent if there are few career advancement opportunities available to them. According to a study, two out of three employees have considered leaving their jobs due to a lack of opportunities for skills development or career advancement. As such, professional growth remains at the top of many employees' minds, and career pathing is a critical tool that you, as an employer, can use to facilitate that growth. Providing them with clear-cut career development requires a commitment to clarifying pathways for growth. Hence, by giving you a clear understanding of your employees' needs and aspirations, career pathing can also make internal recruitment and succession planning much easier. In this deck, you'll understand why you should prioritise career development for your team. You'll also learn • The benefits of career pathing to your team • Four (4) proactive steps you can take to create an effective career pathing • The crucial role of career pathing in your organisational success.

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Differentiation in a commoditized market: How CenturLink found it, Benda Van der Steen, CentryLink

1. Differentiation in a commoditized market: How CenturyLink found it Brenda Van der Steen Content Strategy Group Manager Business Markets Group September 21, 2011 Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

2. Commoditized Differentiation … really? Which one are we? Which one are you? Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 2 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

3. Even harder with…. 1,200 Sales Professionals 110 Products/Solutions 5 Verticals Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 3 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

4. The Math 1,200X110X5=660,000 Potential Messages Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 4 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

5. Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 5 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

6. The Result YOUR BUSINESS LIVES ON YOUR NETWORK, MAKE THE MOST OF YOUR INVESTMENT Cost Management Changes in Demand Continuity Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 6 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

7. Deployment • Executive buy-in • Tools • Training • Alignment • Focus on our customer Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 7 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

8. What we are hearing… the impact • “We need one of these for all the major industries, healthcare, finance, etc.” • “This would really start the discussion.” • “I was thinking the whole time, ok prove it. Then you did on the last slide.” • Comes from a point of view, “We understand your problems, here is how we’d help.” • I never thought I would say thank you to marketing Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 8 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

9. What’s next Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 9 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

10. Pull-through http://www.centurylink.com/business/resource-center/videos-and-demos/list.html#3022 Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 10 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

11. LEARNINGS: • Rationalize feedback • Better cross-section of sales participation • Importance of executive buy-in • Keep it alive • Deeper dive... • Finding our “Why” Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 11 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

12. Why? YOUR BUSINESS LIVES ON YOUR NETWORK, MAKE THE MOST OF YOUR INVESTMENT Cost Management Changes in Demand Continuity Availability of CenturyLink services varies. Please refer to the following for availability details: HTTP://qwest.centurylink.com/legal/docs/availability © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than 12 CenturyLink entities and CenturyLink Channel Alliance members. ASSETID# MM/YY

Differentiation in a commoditized market: How CenturLink found it, Benda Van der Steen, CentryLink

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Differentiation in a commoditized market: How CenturLink found it, Benda Van der Steen, CentryLink