Presentation of moldova e-Government Center at the 2014 Global eGov Forum, Workshop Smart Governance, track 3 - "Whole-of-Govt Approach"

1. MOLDOVA
e-GOVERNANCE JOURNEY
Global e-Government Forum 2014
Astana, Kazakhstan
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova eGovernment Center

2. GOVERNMENTS TRANSFORM SMARTLY GOVERNMENT 2.0. – ENABLER & DRIVER OF INNOVATION

3. Partnerships
Money
Man power
Mandate
Leadership
Moldova e-Governance
Journey
KEY SUCCESS INGREDIENTS

4. KEY SUCCESS INGREDIENTS
LEADERSHIP
SYNCHRONIZATION OF VISIONS
•Government
•International donors
•Civil Society
•Think Tanks

5. JANUARY 2010: MoU Government -
IDA International Singapore
AUGUST 10, 2010: High-level
ministerial Round-Table with WB
START OF OUR JOURNEY
AUGUST 18, 2010: Setting up the e-Government Center/Govt CIO Office, as part of Prime Minister Office, State Chancellery
OCT.-DEC. 2010: defining e-Transformation vision & roadmap. Developing EGC
JULY 6, 2012: Setting sectorial CIO offices in line ministries

6. Digital Services
Information Security
IT capacity building
Favorable Regulatory Framework
Innovative technology
Intelligent IT investment
Data center consolidation
Public services reengineering
Enterprise architecture
Cloud
Interoperability
Modern Access Channels
Government Technology Strategy Government Decision nr. 710, 20.09.2011
OUR MANDATE

7. Prime Minister
National e- Transformation Commission
Management Board
E-Government Center
CIO Council
Ministry
Ministry
Agency
GOVERNANCE

8. Leadership starts the Journey Man Power Delivers Change and Results
18 central PA authorities institutionalized CIO Dept/Office
50 Coordinators or focal points for e-Transformation in CPA
2,200 public servants trained in e-Governance

9. Leadership starts the Journey Man Power Delivers Change and Results
EGC/Government CIO = Delivery Team
Synchronization whole-of-Govt sectorial GeT
Inherent part of the Public Service Reform

10. USD 20M
MONEY
USD 3M
USD 1.4M
Whole-of-Government e-Transformation Agenda

11. Countries
International Development Partners
PPPs
POWER OF PARTNERSHIPS

12. E-Transformation
INHERENT PART OF PUBLIC SERVICES REFORM

13. E-Transformation
E-Government Center
Customer-oriented culture in the public sector Social Innovation approaches applied Re-engineering as a precondition for digitization. Reinventing the Government, not just automating it
INHERENT PART OF PUBLIC SERVICES REFORM

14. E-Transformation
E-Government Center
FOCUS ON DIGITAL G2C TRANSACTIONS Whole-of-Govt infrastructure Sectorial e-services & platforms Environment for digital interaction INTEROPERABILITY FRAMEWORK Optimize the back-office as well Customers are not couriers
INHERENT PART OF PUBLIC SERVICES REFORM

15. E-Transformation
E-Government Center
FOCUS ON COST-BENEFIT APPROACH Cutting costs:
-Diminishing red-tape
-Digital content in MCloud
-DRMS systems in all CPA authorities
-Reflection into the price customers pay for services
-Non-financial benefits
INHERENT PART OF PUBLIC SERVICES REFORM

16. E-Transformation
PROVIDING NON-DISCRIMINATORY ACCESS TO INFORMATION AND TO TECHNOLOGIES SECURITY, CONFIDENTIALITY, PERSONAL DATA PROTECTION
INHERENT PART OF PUBLIC SERVICES REFORM

17. •Complex Reform / reengineering of 587 public services
•Quality Standards, effective M&E frameworks, citizen report cards
•Transparent Methodology for public services’ tariffs
•Create Registry of Public Services, AND
•Technological Modernization/e-Transformation to cut bureaucracy, administrative costs, inefficiency
•Open Governance
WHOLE-OF-GOVT APPROACH IN REFORMING PUBLIC SERVICES

18. Digital by Default Framework
DIGITAL BY DEFAULT FRAMEWORK
Security by design
Mobile by default
Content Portability
Open Data by default
APIs
Cloud First
Shared by default

19. E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE
ELECTRONIC SERVICE
SECURITY AND IDENTITY
ELECTRONIC PAYMENTS
ELECTRONIC MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL SIGNATURE
INTEROPERABILITY

20. G4C / G4B PUBLIC SERVICES PORTAL
www.servicii.gov.md Launched in May 2012 Target 2020: all reengineered public services digitized & accessible from the Portal
Informative component: 419 service passports Interactive component: access to 93 e-services 400,000 visits 280,000 visitors.

21. MOBILE SIGNATURE
Launched in September 2012. Partnership with Orange & Moldcell mobile operators
Better Outreach. Simple to use. Better Portability. Affordable prices

22. MOBILE DIGITAL SIGNATURE
Launched in Sept. 2012, in partnership with Orange & Moldcell mobile operators
Moldova - the 7th country in the world launching the mobile signature
Mobile penetration: 125 % Subscribers to mobile services: > 4 mln
“Best mGovernment Initiative Award” for the Government of Moldova, GSMA – Feb. 2013

23. SIGNING
M-Sign
M-Sign – centralized service for Digital Signature. Signing of various digital content such: web forms, offline documents, images. Mobile Signature combines both digital signing and time stamping.
13
Available since July 2013

24. AUTHENTICATION AND ACCESS CONTROL SERVICE
SECURITY & IDENTITY

25. GOVERNMENT ELECTRONIC PAYMENT PLATFORM
E-PAYMENT
Over 410,000 transactions processed
Integrated: 13 payment providers; 11 public service providers; 18 services

26. MPAY - PAYMENT METHODS

27. M-Delivery – planned 2015-16
delivering certificates, passports etc. to citizens (home/office) using various delivery channels.
M-Notify - available
notifying identities about a variety of events in a multitude of ways
MNotify & M-Delivery

28. MCloud Platform fully operable from February 14, 2013 19 public authorities migrated their digital content to the Platform
Infrastructure as Service
Platform as Service
Software as Service
CLOUD FIRST POLICY
M-CLOUD: SHARED GOVERNMENT TECHNOLOGICAL PLATFORM

29. GOVERNMENT INTEROPERABILITY PLATFORM
The Interoperability Platform – MConnect - the core of GeT Agenda
in piloting in 9 governmental organizations since July 2014

30. 9 ministries piloting the Govt-wide document management system
PAPERLESS GOVERNMENT - DRMS

31. PAPERLESS GOVERNMENT - DRMS
PG initiative targets:
-Cost and time-efficient public servants
-No lost documents, No errors, No redundancy
-HR performance monitoring systems
-Transparency on KPIs from the public sector
-Environmentally-friendly and reasonable
NOT AN OPTION

32. OPEN GOVERNMENT: AN IDEA WHOSE TIME HAS COME!

33. OPEN GOVERNMENT: AN IDEA WHOSE TIME HAS COME!
769 datasets 39 CPA posting authorities OD coordinators in all CPAs 250,000 downloads OD Catalogue OD Methodology Re-use Applications Capitalizing on OD
Open Data Portal: www.date.gov.md – launched in April 2011

34. ESCALATING
Enabling Infrastructure
Sectorial e-Transformation Strategies
Shared Services & Platforms
Digitization of Archives
Interoperability
Sectorial Services
(successful pilots within Get Agenda; high uptake rates (65–98%), model of quality)

35. ESCALATING
WE GO:
•SECTORS
•LOCAL PUBLIC ADMINISTRATION
•INTEGRATIVE APPROACH
•SOCIAL INNOVATION
•CHANGING COMMUNICATION & WORK PARADIGMS
Good practices are
•Shared
•Adjusted
•Replicated

36. DIGITAL DISRUPTION
•Seizing opportunities
•Identifying challenges and responding to them
•Synchronize and integrate technological & administrative reform flows
•Synchronize whole-of-Govt. and sectorial
•Secure eGov products & platforms
•Staying connected to the society pulse
ENJOYING IT AND FACING IT
TO FEEL THE RHYTHM OF INNOVATION AND THE PULSE OF THE SOCIETY
EQUALLY IMPORTANT

37. FEEL THE PULSE
•PUBLIC SERVANTS & CUSTOMERS SURVEYING_SERVICE RE-DESIGN PROJECTS (PUBLIC SERVICE RE-ENGINEERING ROADMAPS AND SOCIAL INNOVATION HUB)
•PUBLIC CONSULTATIONS ON ANNUAL GeT ROADMAPS
•MONTHLY MEETINGS WITH PRIVATE SECTOR & CIOs
•OPEN GOV/GeT GROUP CIVIL SOCIETY …
•NATIONAL ANNUAL CITIZEN SURVEY ON PUBLIC PERCEPTION, SUPPORT &UPTAKE OF GeT
•ADJUSTING COMMUNICATION & CM STRATEGIES BASED ON SURVEY RESULTS
•CITIZEN ONLINE SURVEYS e-SERVICES PRIORITIZATION

38. GOVERNMENT OF REPUBLIC OF MOLDOVA
Contact information: Moldova eGovernment Center
www.egov.md
E-mail: cornelia.amihalachioae@egov.md
office@egov.md
THANK YOU!