1. CONGRESS
SERIES
EARLY BIRD SPECIAL
ONLY S$699 + GST (UP S$1,699) for two days
Register before 15 January 2013 + Save $1000
2nd Annual
Innovation in HR Congress:
Leading Change for the Future Workplace
Mandarin Orchard Hotel, Singapore | 23 & 24 January 2013
The 2nd Annual Innovation in HR Congress is packed with forward-thinking people
strategies, practical case studies and new insights to help drive organisational growth and
performance. Over two action-packed days, ideas-driven organisations will share how you can
better integrate innovation and creativity into your operations and company culture.
Hear from leading experts including:
Anouk De Blieck Johan van Vuuren Peter Allen Gen Mckenzie Pete Baker
General Manager Human Director, People & Culture Vice President of Human Vice President, HR Director, Asia Pacific
Resources, International & (AP) Resources and Organization Human Capital MAERSK LINE
Institutional Banking DIMENSION DATA Development SILVERNEEDLE HOSPITALITY
ANZ AGODA
More speakers
coming soon
David Lim Rachael Fitzpatrick Linda Lim Angela Koch
Senior Director, Director, HR APJ Head of People & Culture Founder and Chief Ideas
Staffing, Asia Pacific AKAMAI AIRASIA EXPEDIA Facilitator
QUINTILES TECHNOLOGIES INVITRO INNOVATION
Attend this highly-anticipated two-day congress and be better
equipped to: PLUS Interactive Group Workshop:
Define HR’s role as enablers and drivers of innovation
Hands on Innovation Experience
Identify leadership competencies needed to create a smarter
• Innovation Challenge Definition
human capital strategy
• Ideation
Reinvent your talent management programmes for the
• Sharing how we can all become Innovators
future
Encourage collaboration and ideas-sharing in the workforce
Attract talents that will be key to fuelling innovation
Revamp your rewards and recognition programmes as a tool
to boost innovation
PLUS Case Studies:
Maximise your employees’ innovative capabilities through Innovative human capital strategies at Agoda
development and training programmes Communicating the importance of change in Dimension Data
Learn how the use of technology and social media supports Building and promoting innovation at AirAsia Expedia
innovation initiatives

2. 2nd Annual
CONGRESS Innovation in HR Congress:
SERIES
Leading Change for the Future Workplace
Featured Topics:
Performance Management: Innovative Approach to the HR’s Role in Leading Change
Process and Tools at ANZ • Change management as a key HR capability
• Incorporating and examining the “how” and “what” of • Preparing the organisation for relentless change
performance across levels in the organisation • Mistakes that HR leaders make
• A process to encourage collaboration rather than • Change management tools from theory to practical
competition between employees on the same application
organisational level
• A view at the departure from “relative ranking” to Dimension Data Case Study: The Use of Metaphors
“absolute rating” at ANZ and Icons in Communicating Change Programme
• Performance review discussions at ANZ would focus Messages
more on the substance of an employee’s performance, Managers often feel bombarded by a multitude of
rather than simply explaining why a particular label messages when it comes to people management
was assigned: hence performance management at programmes and processes in present-day
ANZ is now seen as a forward looking tool for future organisations. Efforts to reduce and align HR message
development traffic are often met with mixed success. Ensuring
that critical messages particularly those concerning
Building and Sustaining a Culture of Innovation: organisational change “hit the mark” requires
Challenges and Strategies amongst others segmenting and understanding target
• What drives innovation in an organisation? Most audiences. This case study will show how metaphors
importantly, who leads the innovation? and icons were used in communicating the importance
• Trade-off between innovation and structure of changes in leadership behaviors in a particular
• How can you encourage innovation and collaboration company.
among your employees? • Understanding changes and desired outcomes
• Promoting risk-tolerance and rewarding innovators • The importance of segmenting and understanding
• How can HR make significant contributions to the target audience
innovation in the company? • Selecting change communications channels and
packaging messages
AirAsia Expedia: Harnessing, Building and Promoting • Using metaphors and icons to help get the
Innovation in Three Ways message across
• Integrating innovation into the organisation’s core • Measuring the impact
values and performance management system
• Creating a conducive environment – diversity and Agoda Case Study: One Set of Competencies to Rule
collaboration among employees Them All – Toward a Smarter and Simpler People
• Leveraging on technology – enterprise social platforms Strategy
Leadership competencies should be at the core of
Don’t be an Old Guard – Reinvent your Talent Attraction any company’s people strategy. The leadership
Strategies for the Millennium competencies that companies adopt and endorse, if
With the entrants of the millennial generation whose designed and used correctly, form the backbone of
behaviour and beliefs are shaped by the political, their approach to every aspect of people management.
technological and unpredictable economic cycles, how Unfortunately, many companies fail to handle leadership
does your organisation continue to attract the best and skills right. Agoda believes that a better approach uses
brightest? Will old wine in new bottle techniques still work unified and consistent criteria across the company. The
or do we need a revolutionary strategy? What is the flavour first step is to identify the skills and competencies that
and recipe for tomorrow’s talent attraction strategy? are already inherent in the company, interviewing a range
of employees from different departments, locations, and
levels. Getting the CEO and senior management involved
is critical at this stage. The second stage is to apply these
criteria to every part of the company’s people processes.
This session will discuss the challenges encountered and
results achieved in Agoda’s innovative strategy.

3. 2nd Annual
CONGRESS Innovation in HR Congress:
SERIES
Leading Change for the Future Workplace
Our Distinguished Panel of Guest Speakers:
Anouk De Blieck Gen Mckenzie
General Manager Human Resources, International & Institutional Vice President, Human Capital
Banking SILVERNEEDLE HOSPITALITY
ANZ Gen leads the human capital function across regions where the
Based in Hong Kong, Anouk is responsible for delivering Human organisation operates. Her strong human capital leadership
Resources strategies and initiatives to support the employment and creates an environment that attracts and retains the industry’s
development of IIB’s workforce. She joined ANZ in October 2010. most committed, passionate and driven talent. Her core focus is to
Immediately prior to her current role, Anouk was Managing Director establish SilverNeedle Hospitality as the employer of choice across
HR for Citibank’s CIS, Central and Eastern European business. She the service categories and product portfolios of the organisation by
spent 15 years with Citibank where she built an impressive career employing industry best practices, developing leadership capabilities
in numerous HR and business leadership roles in Europe and North and creating diverse functional mentor models. Armed with 20
America. Prior to joining Citi, Anouk worked as a Sales and Training years of experience in Asia, Gen held a key position in Alila Hotels &
Consultant in the IT industry. Resorts. She also spent 12 years with Four Seasons Hotels & Resorts in
leadership roles in the human capital function.
Johan van Vuuren
Director, People & Culture (AP) Pete Baker
DIMENSION DATA HR Director, Asia Pacific
Johan joined Dimension Data AP (formerly Datacraft Asia) in 2006, MAERSK LINE
with responsibility for developing, leading and executing People and Maersk Line is the world leader in container shipping. One of the key
Culture strategies, policies and programs in the Region. His current focus areas of Pete’s role is talent management and development,
portfolio also includes CSR and Business Continuity Support. Earlier and specifically ensuring that Maersk Line is developing the
assignments included Regional Manager, Africa & Asia-Pacific HR capabilities of its employees to be constantly successful as the
Shared Services (Chevron Corporation) and various specialist and business changes. Before joining Maersk, Pete spent much his career
leadership roles within Caltex Corporation covering the Africa, Middle at Procter & Gamble. He worked across sales, marketing and HR in
East and Asia regions. Johan holds Bachelor degrees in Commerce as Australia, NZ, USA and Singapore and prior to this, he also worked for
well as MA (Cape Town) and MSc (HEC-Paris) degrees. He completed Shell in Bulgaria.
a Diploma in Consulting and Coaching for Change (Oxford & HEC –
Paris). A registered Industrial Psychologist, he has spoken on People Rachael Fitzpatrick
and Culture topics at business conferences across the Africa, Middle Director, HR APJ
East and Asia regions. Johan’s views have been published in various AKAMAI TECHNOLOGIES
media and he has taught Human Resources Management. Rachael is Director, HR APJ with Akamai Technologies and has been
in the dedicated generalist stream for the past 10 years in the IT,
Peter Allen Insurance and Shipping industries. She has worked for companies
Vice President of Human Resources and Organization Development such as IBM, Progress Software and SSA Global. Rachael’s areas of
AGODA expertise include M&A activities, benefits harmonization, market
Peter Allen is a senior executive with extensive experience in learning pricing and benchmarking strategies as well as coaching and
and development, talent management, and leadership development. neuroscience in the workplace. Rachael holds a BSc in Business
Most recently, he has led the development of talent management Management from Kings College, London University and is a Faculty
strategies, executive management programs, and the corporate Member for the WorldatWork organization. Rachael has spent time
alumni programme at Standard Chartered Bank in Singapore. He working in Japan, the UK, Australia and Singapore.
has also consulted on developing the finance function leadership
pipeline at Doosan, Inc., in Korea, and on developing graduate Angela Koch
e-learning strategies at the Relay Graduate School of Education Founder and Chief Ideas Facilitator
(formerly TeacherU), in New York. From 2007 to 2009, Allen was the INVITRO INNOVATION
director of Google University, which provides innovative education Angela is founder and Chief Ideas facilitator of Invitro Innovation,
to employees of Google, Inc. In this role, he helped structure Google an Asia-based ideas and innovations consultancy. She brings a
University as a global organisation, leading the development wealth of creativity and innovation practice following a career as
of cross-functional learning and development in Asia and Latin Strategic Planning Director with global brand and communications
America; redesigned Google’s North American new-hire orientation companies across South Africa, Greater China and Singapore. Angela
programme, and led the development of Google’s self-directed spends her days empowering teams and individuals to unlock
learning curriculum. their creative abilities so that they can innovate on purpose within
their organisations. She spent more than 13 years as Strategic
David Lim Lead for TBWA and Leo Burnett working with some of the world’s
Senior Director, Staffing, Asia Pacific most innovative consumer goods companies such as Coca-Cola,
QUINTILES Wrigley, Samsung and Proctor & Gamble. Most formative in Angela’s
David has 16 years of talent acquisition experience and possesses Innovation career was her time working with Proctor & Gamble in
tremendous experience running regional recruitment and strategic Greater China as an Innovation Facilitator on their beauty care and
staffing programmes across Greater Asia region in different household care divisions. Angela is keen to share her passion for
industries. He is currently the Senior Director Staffing, Asia Markets creativity and innovation with young people in Asia. She is a Business
- Quintiles East Asia, responsible for the Recruitment operations Mentor to entrepreneurs in incubation at the Singapore Management
in Asia (excluding Japan). Prior to that he was with Hitachi Data University’s Institute for Innovation and Entrepreneurship.
System (HDS) where he was the Talent Acquisition Director, APAC
spearheading a talent acquisition team to support the Storage Linda Lim
business in 11 countries in APAC. Before joining HDS, David was Head of People & Culture
the Recruitment Lead for SE Asia, Australia and Korea in Accenture AIRASIA EXPEDIA
managing a team of 200+ recruiters to support the Consulting and More information coming soon
Business Process Outsourcing business. David started his HR career
with top executive recruiting organization, Korn/Ferry before moving
in house to acquire extensive regional talent acquisition experience
with Intel and Gillette.

4. 2nd Annual
CONGRESS Innovation in HR Congress:
SERIES
Leading Change for the Future Workplace
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