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Enhancing productivity: ICT that supports digital proficiency in the community sector - Peter Walton
1. Increasing the capacity
of our communities to
engage with technology
Peter Walton, CEO, Infoxchange
Enhancing Productivity: Digital Proficiency
and the not for profit sector
2. 2www.infoxchange.net.au
1. Productivity - The need to embrace technology
2. The characteristics of a digitally proficient
organisation â basic to transformational
3. The journey to productivity â Ten easy things
for leaders
Objectives of session
4. 4www.infoxchange.net.au
Mobility CloudSocial Big data
After fire and the wheel, cloud is the
new game changer.
â Montreal Gazette, November 2011
Todayâs Technology Megatrends
The Mega Trends
Source: Microsoft
7. 7www.infoxchange.net.au
» The majority of NGOs do not have an ICT plan
» Many NGOs are unaware of their ICT spend
» While NGOs often spend more on ICT than
other âback of houseâ services, staff are usually
not happy with the environment
» Running on a shoestring means things may
break every now and then
» Some NGOs are very innovative in their use of
ICT because of a lack of resources
A snapshot of Not for Profit ICT
10. âInfoxchange is leading the way in providing
technology to the not-for-profit sector and
creating a more digitally inclusive societyâ
10
Case Study â Travellers Aid
12. Increasing the capacity
of our communities to
engage with technology
How digitally proficient is your
organisation?
13. 13www.infoxchange.net.au 13www.infoxchange.net.au
Basic Intermediate Proficient Transformational
Governance,
planning &
management
No ICT plan. Ad hoc &
reactive.
ICT planning is discussed.
Informal alignment with
organisationâs objectives.
Comprehensive ICT plan
aligned with management
objectives, supported by
effective governance
Clear & compelling ICT vision
and strategic plan, aligned
with organisationâs vision,
mission & goals.
Common ICT
platforms &
collaboration tools
Individual PCs with no
information sharing
capability.
Some simple shared
information services with
limited remote access.
Up-to-date systems with
reliable support enable
effective information sharing.
Information accessible
anywhere, supported by
functional & easy to use
collaboration tools.
Client information &
service delivery
systems
Predominantly paper based
systems to support client
information & service
delivery.
Basic client information &
service delivery systems.
Functional client information
& service delivery solutions
are used but with some
limitations.
Integrated, accessible
solutions support efficient
processes, service delivery
and track outcomes
Social media,
marketing & public
website
No social media presence &
very basic, static website
Limited social media
presence & engagement
with stakeholders. Updating
of website ad hoc.
Active social media
presence & engagement
with stakeholders. Website
functional & current.
Broad stakeholder
engagement through
integration of social media &
sophisticated website.
Staff & volunteers
skills & culture
Most staff are uncomfortable
using computers, technology
& the internet
A small number of staff are
comfortable using
technology, but many have
limited skills
Staff can use the
organisationâs computer
systems well. Training needs
& plans are identified
Staff are keen innovators,
drive technology
improvements & keep skills
up to date.
Risk management &
disaster recovery
(DR)
Weâll worry about it when it
happens.
Regular backups of
important information exist.
Virus protection & Internet
firewall active
Off-site backup, security &
redundancy provisions exist.
Key systems supported.
Practical ICT DR plan
regularly tested. Client data &
service provision capability
protected with good security &
redundancy provisions.
Digital Proficiency Matrix
14. 14www.infoxchange.net.au 14www.infoxchange.net.au
Improved proficiency benefits NGOs &
their clientsâŠ.
Basic âŠâŠ.. Transformational
Governance,
planning &
management
No ICT plan. Ad hoc &
reactive.
âŠâŠ
Clear & compelling ICT
vision and strategic plan,
aligned with organisationâs
vision, mission & goals.
Common ICT
platforms &
collaboration tools
Individual PCs with no
information sharing
capability.
âŠâŠ
Information accessible
anywhere, supported by
functional & easy to use
collaboration tools.
Client information &
service systems
Predominantly paper
based systems to support
client information &
service delivery.
âŠâŠ
Integrated, accessible
solutions support efficient
processes, service delivery
and track outcomes
Social media,
marketing & public
website
No social media presence
& very basic, static
website
âŠâŠ
Broad stakeholder
engagement through
integration of social media &
sophisticated website.
Staff & volunteers
skills & culture
Most staff are
uncomfortable using
computers, technology &
the internet
âŠâŠ
Staff are keen innovators,
drive technology
improvements & keep skills
up to date.
Risk management &
disaster recovery
(DR)
Weâll worry about it when
it happens.
âŠâŠ
Practical ICT DR plan
regularly tested. Client data
& service provision capability
protected with good security
& redundancy provisions.
Maximum impact from
ICT investment
Staff can collaborate,
work productively &
access information
anywhere
Painless reporting,
efficient client services &
client outcomes tracked
Painless reporting,
efficient client services &
client outcomes tracked
Attract new funders,
supporters, volunteers,
staff & clients.
Staff & volunteers
productivity is
maximised
Service interruptions are
minimised
15. âInfoxchange is leading the way in providing
technology to the not-for-profit sector and
creating a more digitally inclusive societyâ
15
Case Study â Leisure Networks/Regional
Sports Network of Victoria
17. Increasing the capacity
of our communities to
engage with technology
Embracing Technology: Ten
easy things for Leaders
Adapted from Deborah Elizabeth Finn and HBR âAligning
Technology with Strategyâ
18. 18www.infoxchange.net.au
First easy thing for Leaders
Technical knowledge is not the main game in order for
nonprofit CEOs to direct and participate actively in
strategic IT planning.
19. 19www.infoxchange.net.au
Second easy thing for Leaders
Your Board of Management should be actively calling for
and participating in a ICT plan aligned with your overall
strategy
âą Identify issues and root
causes of ICT challenges
âą Identify strategies to increase
capacity, efficiency and
effectiveness
âą A framework for decision-
making
âą More accurate and
predictable budgeting
âą Fewer crises and ad-hoc
approaches
Current Position
Budget
Projects
Frameworks
ICT Strategies
Current Position
ICT Committee
Operational Management
Governance
23. 23www.infoxchange.net.au
Sixth easy thing for Leaders
Learn about and keep up with innovations in
ICT, and think about possible uses for them in
the nonprofit sector.
24. 24www.infoxchange.net.au
Seventh easy thing for Leaders
Information technology, no matter how strategically
you apply it, will probably never save your nonprofit
organization any money but should produce
productivity savings.
25. 25www.infoxchange.net.au
Eighth easy thing for Leaders
Donated hardware, software, and services can
sometimes cost a nonprofit more than paying for
products or services in the long run greatly affecting
productivity.
28. 28www.infoxchange.net.au
» ICT is a strategic asset that will help maximise your
productivity â ensure it is aligned with your strategy
objectives
» Engagement of Board and Staff is critical
» You donât need to be a tech expert to lead ICT planning
» There are resources out there to assist you
» It takes time to build ICT capability â keep it simple at first,
but donât delay!
Summary