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Great brands
Great talent
Great margin
“If this business were
split up, I would give
you the land, bricks
and mortar, and I
would take the
brands and trade
marks, and I would
fare better than you.”
John Stuart, CEO,
Quaker Oats Co, 1922 - 1953
“If this business were        “If this business
split up, I would give        were split up, I
you the land, bricks          would give you the
and mortar, and I             land, bricks, mortar,
would take the                brands and people,
brands and trade              and I would fare
marks, and I would            better than you.”
fare better than you.”
John Stuart, CEO,
Quaker Oats Co, 1922 - 1953
Reputation management
BRAND

Reputation management
BRAND

Reputation management
          V
        TALENT
170%
Gallup
Gallup




            70%
         Market Leader
Gallup




68%
Journal of Applied Psychology   Market Leader
+50%
                                -50%
Gallup                          Corporate Leadership Council




Journal of Applied Psychology   Market Leader
30%
Gallup
 of CEOs PriceWaterhouse Coopers   Corporate Leadership Council




Journal of Applied Psychology      Market Leader
30%
of CEOs PriceWaterhouse Coopers   Corporate Leadership Council




No.1 3rd
Journal of Applied Psychology

                                        Most important Economist Intelligence Unit
30%
of CEOs PriceWaterhouse Coopers   Corporate Leadership Council




No.1 3rd
Boston Consulting Group                 Most important Economist Intelligence Unit
Product/



30%
                                        Comms
                                                       Service



                                           3D           People
of CEOs PriceWaterhouse Coopers




No.1 3rd
Boston Consulting Group           Most important Economist Intelligence Unit
What do you want to achieve?



    Improved talent   Improved operational   Superior customer
      acquisition        effectiveness          experience




      Employer             Employee               Brand
      branding            engagement           engagement




                improving gross margin
Siloed
organisations   =   Siloed service
                      providers
BRAND

        TALENT
BRAND
    TALENT
Confidence
Competence
Connection
Who is asking
these questions?
ASK


 What is the talent
 dimension to what
you are working on?
THINK


  What additional
benefit or value could
    be created?
CONNECT


Cross the chasm.
Whatever your brand transformation
objective… engaged talent matters



                         Operations




             Product /
                                 Relationships
             Service
It’s both / and … not either / or


         Customers
                              +140%
               +70%




                           +70%

                                    Employees
BRAND +
TALENT
Thank you!

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