Resume for "Cleny" Heather Clendenin

1. “Cleny” Heather Clendenin
11155 SW Hall Blvd., #64
Tigard, OR 97223
503-929-8175
E-mail: clenyscope@hotmail.com
OBJECTIVE
I’m seeking a position in a high pace environment that will utilize my analytical skills, claims
processing expertise, training and experience with computers, and technical support.
WORK EXPERIENCE
Clinicient Temporary Kforce
July 2017 to January 2018 - Portland OR
Denials Specialist
● Resolve clearinghouse rejection errors
● Research websites, IVR systems, place phone calls as needed
● Knowledge of LCDs (local coverage limitations) including Medicare, Medicaid, third party
accounts, etc.
● Analyze reports and data to related underpayments, denials, revenue opportunities, and
revenue leakage
Regence Blue Cross Blue Shield
July 2007 to July 2014 - Portland OR
Claims Specialist II & Analyst III
● Locating and Troubleshooting System Errors (both CAS and Facets)
● Documented, designed, and presented new procedures and staff training materials for
(both CAS and Facets)
● Utilized Multiple Computer Systems and Imaging Systems
● Troubleshooting Claims Processing and Procedures
● In depth investigation, analyzation, and claims processing
Express Personnel Contracting with Regence Blue Cross
August 2005 to July 2007 - Portland, OR
Clerk II
● Customer Service
● Call Center Experience
● Data Entry on New Claims
● Updated Records and Imaging
● Working with Part D Reservations

2. Powells.com
July 2001 to August 2005 - Portland, OR
Customer Service Representative II, Shipping and Receiving Clerk
● Call Center Experience
● Assisting with Online Orders
● Order Fulfillment
EDUCATION
Portland Community College
Business Marketing Associates Degree - Graduated 2016
GPA 3.89
● Specializing in IT / Business Technology
● Web Based Design / DreamWeaver
● Beginning & Intermediate Excel
● Accounting & Business Law
Wilson High School
High School Diploma - 1994
SKILLS
Typing: 60+ WPM, 10-key by touch. Adept at Facets, Windows OS 7, 8 and 10, MS Access, MS
Excel, MS Powerpoint, Illustrator Software, Macros, etc.
References Upon Request