Evolution of Digital Bank 4.0

•

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Connected Futures

Interactive, personalized capabilities will enable “Digital Bank 4.0".

Technologie

The Internet of Everything (IoE) Is Driving the Next Big
Evolution in Banking
Customer-DrivenInnovation
• Dial-Up Experience
• Email Contact Center
• Online Brochureware
• Databases
• CRM
• Web-Based Account
Origination
• Online Calculators
and Bill Pay
• Click-to-Chat & Call
• Data Warehouses
• KYC
• Seamless Experience
• Full-Function
Smartphone Apps
• Internal & Hybrid
Cloud
• Click-to-Video
• Big Data & Analytics
• 360° Customer View
• Digital Bank, Digital
Branches
• Rich Cross-Channel
Collaboration &
Advice
• Omnichannel
Analytics (Structured
& Unstructured Data)
• “Market of One”
Customer-Centricity
• InterCloud
E-Banking
Multichannel
Integration
Omnichannel
Internet of
Everything
Digital Bank I.0
Digital Bank 2.0
Digital Bank 3.0
Digital Bank 4.0
1998-2002 2003-2008 2009-2014 2015-

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Evolution of Digital Bank 4.0

1. The Internet of Everything (IoE) Is Driving the Next Big Evolution in Banking Customer-DrivenInnovation • Dial-Up Experience • Email Contact Center • Online Brochureware • Databases • CRM • Web-Based Account Origination • Online Calculators and Bill Pay • Click-to-Chat & Call • Data Warehouses • KYC • Seamless Experience • Full-Function Smartphone Apps • Internal & Hybrid Cloud • Click-to-Video • Big Data & Analytics • 360° Customer View • Digital Bank, Digital Branches • Rich Cross-Channel Collaboration & Advice • Omnichannel Analytics (Structured & Unstructured Data) • “Market of One” Customer-Centricity • InterCloud E-Banking Multichannel Integration Omnichannel Internet of Everything Digital Bank I.0 Digital Bank 2.0 Digital Bank 3.0 Digital Bank 4.0 1998-2002 2003-2008 2009-2014 2015-

Evolution of Digital Bank 4.0

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